I was on a flight from KL to Doha. As I used my father's credit card to book my tickets, I did not have his credit card with me. I had his bank statements instead. Turns out my father had to call the bank and verify the purchase of tickets. The thing is, one of the staffs (he was the manager I think), Letchumanan, gave an awful service. He was of no help whatsoever. He is the epitome of bad service: he did not have eye contact with me, instead he just looked at the floor or to the side when talking to me. It was getting late for check-in, and he was walking around, and when I asked him if they received the verifications, he just ignored me and continued talking to his coworker. For Qatar to be promoting itself to be a 5 star airline, I was thinking they would provide good service accordingly.
I hope some action will be taken against Letchumanan from KLIA. That is the least you could do.

QATAR AIRWAYS RECRUITMENT DEPARTMENT!


Confidential!

Dear Job Applicant,

JOB REF: Q.A-UK-10/014

VACANCIES: UNLIMITED FOR THOSE IN THE (AVIATION INDUSTRY, IT,
PROJECT MANAGEMENT. ADMINISTRATION, HOSPITALITY, MANAGERIAL OPENINGS)

1. 1: Aero Engine Jobs
2. 2: Aerodynamics/Fluids Jobs
3. 3: Air Traffic Control Jobs
4. 4: Aircraft Interiors Jobs
5. 5: Airline/Office Jobs
6. 6: Accounting Jobs
7. 7: Cabin Crew Jobs
8. 8: Cargo jobs
9. 9: Customer Relations/Pass. Service Jobs
10. 10: Design Jobs
11. 11: Sales & Marketing
12. 12: Executive Cabin Crew Jobs
13. 15: Finance Jobs
14. 16 Fitters Jobs
15. 17: Flight Simulation Jobs
16. 18: Freight Jobs
17. 19: Front Office Jobs
18. 20:Grad. + Apprentice Jobs
19. 21: Hostess Jobs
20. 22: I.T. Jobs
21. 23: Landing Gear Jobs
22. 24: Licensed Maint (Base) Jobs
23. 25: Licensed Maint. (Line) Jobs
24. 30: Marketing Jobs
25. 31: Pilots Jobs
26. 32: Mechanics.Techs.Elecs Jobs
27. 33: Quality / Safety Jobs
28. 34: Operations Jobs
29. 35: Paint sprayers Jobs
30. 36: Retail Jobs
31. 37: Sales and Purchasing Jobs
32. 38: Ground Staff
33. 39: Systems/Softer/Comms Jobs
34. 40: Stewards
35. 41: Ticketing & Reservation Officer
36. 42: Flight Stewards


CONTRACT DURATION: 4 - 7 YEARS (RENEWABLE, PROSPECTS OF SECURING PERMANENT POSITIONS).

CONTRACTOR/ EMPLOYER: QATAR AIRWAYS.

AGENT/ RECRUITER: QATAR AIRWAYS CAREER DEPARTMENT.

CONTRACT/ JOB LOCATION: Glasgow.

Sequel to the job advertisement made, we have reviewed your CV/Resume
sent by our labor consultants http://www.timesjobs.com for a possible job engagement with us and we also wish to inform you that you are eligible for a Job position in QATAR AIRWAYS GROUP U.K

Please answer and submit the Official Online questionnaire alongside
your credentials/photo graph for QATAR AIRWAYS GROUP U.K which will be
used to ascertain your final eligibility for a Job position in
reference to your cv/resume as posted prior to this interview by
http://www.timesjobs.com
*Note: Only Successful and Short-listed Applicants will be contacted
either On Phone or Email!

Good Luck!

1. Briefly describe your ideal job?

2. Why did you choose this career?

3. What goals do you have in your career?

4. How do you plan to achieve these goals?

5. Can you work well under deadlines or pressure?

6. Tell us about a time when you failed to meet a deadline. What were
the repercussions?

7. Do you have reference list?

8. Why do you want to work here?

9. Why should we hire you over the others waiting to be interviewed?

10. What is your Current Monthly Salary Package in US Dollars?

11. How soon can you travel down to start your new Job?

12. What job position/s are you currently holding with your current employer?

13. What three Specific Job Positions do you target from QATAR AIRWAYS
GROUP U.K?

14. Give us full details on the Following;
(A.) Full Name :
(B.) Permanent Mailing Address
(C.) Current Mailing Address
(D.) Tel/Mobile Number(s)

15. What is your Country of Nationality? Is it different from your
Present Location? If yes please state your Current resident Country.

16. What is your Future Plans for QATAR AIRWAYS GROUP U.K?


PACKAGES
Compensations and Benefit packages for these positions remain
Competitive and Comparable with those available in leading Aviation
Industries across the globe & negotiations
are allowed.


CRITERIA FOR EMPLOYMENT
Contract Awards/ Employment will be based mostly on merit and will be
considered on experience and Profile.


TESTIMONY
Over the years, The best recruited Expatriates have been selected via
the Internet and the selection has proven to be unbiased & based on
merit since our Clients require the best expertise in various fields
to enable them deliver within specified frames of time and harness the
opportunities in the operating environment.


BENEFITS AVAILABLE TO SHORT-LISTED JOB APPLICANTS

* FREE ACCOMMODATION

* FREE FEEDING

* OFFICIAL VEHICLE WITH COMPANY DRIVER FOR LOCOMOTION

* FAMILY STATUS PACKAGE + 75% FOR COMPLETE FAMILY WELFARE

* FREE TO & FRO TRAVEL TICKET

* REIMBURSEMENT FOR PROCESSING OF TRAVEL PAPER(S), VISA ETC * UPFRONT
PAYMENT OF FIRST MONTH'S

SALARY +BENEFITS BEFORE RE-LOCATION TO JOB LOCATION

Many more incomparable benefits...


IMPORTANT INSTRUCTION FOR JOB APPLICANTS

All Completed Online Interview Questions should be submitted to the
Human Resources Department of QATAR AIRWAYS at:
[email protected] to enable them ascertain your eligibility
for a Job position and make possible considerations for Job offer in
her Company.

ONLY Successful and Short-listed applicants will be contacted and
invited for a Job position and a mandatory Orientation/ Training
Program scheduled 3 weeks on confirmation of Job Offer from QATAR AIRWAYS GROUP

U.K

Sincerely,
Mrs. Grace Leno

Human Resources, Assistant.

QATAR AIRWAYS.

please let me know whether a genune job offer or afaque one

Copy of Mail sent to Qatar: [email protected], [email protected], [email protected],

Dear Sir/ Madam,

I am Srikumar Mohankumar from Geneva, Switzerland, and a very troubled first time customer of Qatar Airways. I am writing this mail to highlight and ensure action gets taken on the unprofessional handling of my and my spouse's tickets, which has left us stranded in Zurich.

20th Octcober:
Made a booking for 2 tickets ref # ZQ6N34
17th Dec: Geneva - Munich: LH2381
Munich-Doha: QR010
Doha-Chennai: QR276
Price CHF 3150

17th December:
Arrived in Geneva airport at 6.30am
Airport closed and Geneva-Munich LH2381 was cancelled due to snow
Waited in line from 7am to 3pm to get re-booked as follows:
18th Dec: Geneva-Doha: QR48
Doha-Chennai: QR276
I was confirmed by the Qatar employee at the counter that the ticket is booked and there is no issue.

18th December:
Arrived at Geneva airport AGAIN @ 8am
I was informed by the check-in qatar employees (one Mr.Daniel) that the ticket has not been booked and that there is no other seat available.
Without showing any courtesy nor any proper response as what I should do next, me and my wife were asked to step out of line and waited until 9.15 am
The employee who 're-booked' the tickets pointed fingers at Lufthansa saying they did not book tickets.
Daniel was very rude mentioning that he cannot book us in any flight until Monday 20th December.
After a lot of talking, Daniel and the other staff re-booked me AGAIN as follows:
18th Dec: Geneva-Zurich: LX2811
Zurich-Dubai: EK86
Dubai-Chennai: EK546
They provided me with a Flight Interruption Manifest saying that this, along with the itinerary will get me my boarding passes at Zurich on flight EK86
I was re-assured by Daniel that the ticket is confirmed and if anything happens to contact the Qatar service desk at Zurich.
The LX2811 to Zurich was cancelled and we were asked to go and AGAIN stand in the long queue to get train tickets for Zurich.
With the tiredness of the previous day's marathon 8.5hr waiting, I booked the train tickets MYSELF and arrived in Zurich at 4pm.

ZURICH: 18th December
The Emirates ticket counter REFUSED to check us in saying that the Qatar staff had not entered the ticket number int he system to confirm our booking on Emirates EK86.
The Qatar service desk was empty (AS USUAL) and the helpline or the Geneva and Zurich offices of Qatar did not pick up any calls (AS USUAL);

However, the very professional and friendly Emirates staff have done a temporary booking for tomorrow 19th Dec EK86; with a clause that the Qatar staff should provide the CORRECT & UPDATED 'Flight Interruption Manifest'

With no place to stay and no support or guidance from any Qatar staff at Zuch airport or the call center, me and my wife booked a hotel at our own expense AGAIN

Tomorrow (19th Dec) morning, If your "professional" staff are at the counter, I expect to get a Proper confirmation of re-booking and the correct Flight Interruption Manifest provided so that me and my wife can go visit our family after a 3 DAY ORDEAL with Qatar Airways: the worlds leading 5 STAR airline...

With the assumption that the management would be professional enough, I hope to receive a response for my mail and appropriate action taken to ensure the ordeal that we have suffered, emotional and physical exertions suffered, financial expenses incurred: all due to the unprofessional, rude and a totally disorganized team of Qatar Airways.


Srikumar Mohankumar

To Whom It May Concern,
I’m writing to report an incident that occurred during [Flight No 276 TIme 8.45 Pm Booking ref: Ahamed A.Kader 11/11/2010]. I have always been a loyal patron of Qatar Airways, but this recent incident, which involved no seats available as they Over booked the aircraft hence no seat available, this is not acceptable as I missed a business working day and please be noted that I have important things to do (Important Work, Connection flight …..etc ), the cost for the connecting flight from Channei to Madurai around Qatari Riyal 500/- and the call taxi cxl charge QR 100/- - I have mentaly effeected as i have not been reached home on time, I would like to compliant the incident and request to Qatar airways to issue the compenstion.

When flying from Cairo to Doha, I approached the check in counter with my wife and I's passports. They then asked for a credit card, which I produced. They then said, I needed the exact card that I bought the tickets with back in May. This was over 5 months ago, and since the time of booking, my credit card had been stolen, and the bank replaced it with a different card with different number. Therefore, they were asking for a card that no longer existed. They told me that there was no way I could board without that card, and that if I wanted to fly, I'd have to buy 2 new tickets with my current credit card - for over $200 more than what I paid 5 months ago. I've done a lot of flying in my day, and NEVER has any airline needed to see the EXACT credit card used for purchase. It makes no sense. There was nothing in any confirmation e-mail stating that I needed the exact card, yet when I contacted their customer service department for a refund, they send me some careless e-mail saying that it was on the page at the time of booking.

Now I'm trying to get a refund, but they said they will not refund the more expensive fare. Waiting to see if they will refund the other fare or try to take all sorts of fees out.

Don't fly Qatar air. Anyone with similar problems, please comment and share.