I travelled in Qatar airways on 10th of July 2010 Colombo to Doha and then Doha to Melbourne. I had no problem in going to Doha. The fling was delay for about one hour. When I was submitting my boarding pass I had a problem. They said the flight was fully booked, how can they issue a ticket when the flight was full. Not only for me six Srilankans had the same problem. Then we were issued a ticket to Singapore a business class and told us the baggage is already is on the flight to Singapore. When we arrived at Singapore around 4.00pm on Sunday 11/06/2010 and I was given a ticket to Melbourne through Qantas. But at Singapore they ensured that the baggage is not in that particular flight we came from Doha. I had to wait around four hours to catch the other flight to Melbourne. Arrived at 5am in Melbourne the next day without the baggage and told the baggage is coming only that night and would be delivered the next day. I was really mad about the services of Qatar airways. I did not expect such a service from them.

we went to Iran for a memorial service of our sister when we arrived in Mashhad Iran airport after a while we were told by airport authority
our luggage and 10 other peoples was not on board and we would recive it on the next flight when we asked when will that be they told us in 2 days time we complained to staff at the time and was told that we would have to take this up with London eventually when we recived our baggage the two suitcases had the handles broken and were unzipped and the handles put inside. in the meantime because we had no clothes for the memorial service we had to buy some basic clothing
(underware, trousers, shirt, ) whitch was extra cost to our unhappy trip we fly with Qatar airways regularly .We are hoping to recover the extra cost which was caused by your comppany our flight details are 4yxdcc and 4x4flf on 24/06/2010


yours sincerly

Mr Hozhabrolssadati

Respected Sir,

I here by want to confirm, that i have received Appointment letter from the below mentioned organization, so kindly let me know weather it is right . So, please reply me ASAP for further procedure.

thanks
regards

M.P.Arun kumar

My wife and myself flew from London via Doha to Johannesburg and back recently. The whole experience with Qatar Airways was, to say the least, apaling!

I have a few complaints and would like to stipulate them to you:

1. First and most important, the airline lost our luggage. We arrived back at London Heathrow at 12.25 in the afternoon on Sunday, 14 March. Upon arrival (waiting for our luggage) we were called to the "Lost Baggage" counter. There we were informed that our luggage was misplaced during the transfer at Doha International Airport. Upon questioning the person that informed us, we were promised that our luggage will be on a flight from Doha at 17.00 on the same day. We were given the option to either wait at the airport or go home and get the luggage delivered. We opted for the latter as we have been travelling for nearly 18 hours and wanted to get home. It was then agreed that our luggage would be delivered before 10pm on the same day. We signed a paper and was given a reference number. On this paper was a telephone number to contact with any queries or to track our luggage delivery. The nuber we were given was 08702208136. This number does not work at all. We then searched online for "customer service" or "customer care" numbers and dialled the following without any success: 02087975001, 02073992577 and 08703898090.

We eventually got hold of someone when we dialled 02087457464. This person told us to call back in an hour as the person who dealt with lost luggage was not there at that moment. After an hour we called back, just to be told the same again. We called back an hour later just to be told that the person in question is not on duty anymore. After explaining our situation, the person at the other end of the line asked us for our reference number. With this information he explained that our luggage was on its way and would be delivered to our doorstep before 10.30pm on the same day. At 23.30 we decided to go to bed and try again today (15 March 2010). I called the same number at 09.15am today. A lady answered and asked me for my reference number. She then said that I will get the luggage today. I just made a call to that same number and now the person at the other end does not know about anything.

We have all of our toiletries and valuebles in our luggage. We already had to purchase the basiscs to be able to get ready for work. My wife had no make-up and no shops are open that late on a Sunday evening.

I am really frustrated with the whole situation and very unhappy that wrong numbers were given out to us.

2. I also want to complain about the in-flight service and airplane conditions on all four of the legs of our journey:

2.1 On the first leg of our flight (London to Doha), two of the onboard toilets were out of order. The one did not even have a door. This meant that 170+ passengers had to use only 2 toilets. The standard of cleanliness in the toilets was not very good either.

2.2 The cabin crew had their luggage stored (together with other Qatar Airways property) in the overhead luggage compartments of the last 5-6 rows of the aircraft. These are clearly designated for the use of passengers. This occured on all 4 legs of our journey. Upon requesting about space for our luggage we were told to "Find a place". This is really not on. We ended up with our hand luggage in totally different overhead compartments which usually was 6-9 rows forward from where we sat. This also caused us to utilise space designated for other passengers. This has never happened to us before.

2.3 The cabin crew was at the best of times unprofessional and very unhelpful. On our Doha to London flight, the cabin crew member did not even attempt to smile once. Her demeanour was one of irritation and being very rude. Their serving of drinks and food was questionable and very rarely did they serve any food warm and/or of a good quality. I was appalled with especially the drinks. The airline does not serve alcohol in pre-measured containers. Instead they pour spirits like gin, brandy and whiskey out of a big bottle. Every drink was poured way too strong and I suppose no-one actually got what they asked for.

2.4 My entertainment unit did not work on the flight from Doha to London. Upon requesting assitance I was told that I just have to accept that it does not work. Sitting on a flight for 7 hours without entertainment is really frustrating.

I usually don't complain about anything. I am always happy if an airline has the right way of helping and/or explainig a situation. The experience with Qatar Airways rates as the worst I have ever come across and I feel that my complaints and issues are valid.

I will never fly Qatar again and will advise any friends or family to not fly with them either. They advertise themself as a 5 star airline and boast about being awarded "The Worlds best economy class in 2009". To me, this might just as well be false advertising!

Our nightmare with Qatar airways

On Dec. 22 6:30am we checked in on flight 613 in Bangkok scheduled to fly out 8:15. Destination: Athens, via Doha. The plane was basically empty. We departed from the gate, got on the runway only to hear the captain say we were returning because of engine problems.

After a 3 hour wait they said the flight was being cancelled and we would return to the gate. In the terminal the attendants just kept insisting that the airline would address all our needs including connecting flights and travel.

By 2pm they finally got us to a hotel and we got a meal after a 6 hour wait (this would end up being our only meal in 12 hours). We sat a the hotel till 17:30 when they called us up and said we would return to the airport, where they would check us on the next Qatar flight at 8:30 pm. When we asked about what to do about our train tickets from Athens back home to Bulgaria which we would now miss, they said "all will be taken care of in Doha"

We arrive in Doha before midnight and now start dealing with managers who could care less about our problems. They insisted that their only obligations were to get us to Athens and we should be happy that they just get us there safe, no matter how late we arrive. We spoke to 3 managers. They all insisted there was nothing they could do but we could present our case in Athens to the Qatar staff.

The following morning at 7:30 we depart for Athens and arrive in Greece now 20 hours late. On arrival we find we have no baggage. How much worse can it get?
When we explained our story to the Qatar staff, there they listened with empathy (for the first time). They tried to phone the train station about our train tickets but couldn't reach them so they encouraged us to go ourselves and try to get on the train, insisting that our tickets could still be valid. When we arrived at the station, surprise, surprise, there was a big sign saying due to the Christmas holidays all trains are sold out. As a matter of fact we couldn't reserve a seat until Dec. 29. Now we were stranded in Athens.

That evening we managed to book a flight to Sofia for Christmas morning.
The next day (24th) we returned to the airport to see if our bags had arrived, which they did, but one of them had holes in it from the trip. The Qatar staff said that this was normal and there is nothing they could do.

Now we had lost our patience with this airline. We finally arrived home 3 days late, lost our train tickets, had to buy another flight out of Athens and had a damaged bag. All this and the answers they kept giving us was, "Sorry, we wish we could help you but we can't!"

This is not the customer service you'd expect from a 5-star airline. Their cheap tickets ended up costing us a lot more in time and money.