Qatar airways
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Category: Home & Garden
Contact Information
Qatar
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Qatar airways Reviews
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001
January 10, 2010
need confirmation
i have received a mail from qatar airways uk that i have selected for a job whether it is true or fake pls give me assitance.
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morris Lando
January 8, 2010
Lost Baggage
This is the letter of complaint I e-mailed to Qatar's main office and gave to the area manager in Khartoum on January 3rd. To date I have had no response from anyone.
Dear Sir or Madam:
I wish to make a formal complaint about the terrible service of Qatar Airways in Sudan and Doha that resulted in the loss of a bag containing US$3, 000 of scuba equipment. The sequence of events is as follows:
1. I checked in with Qatar Airways, flight 521 from Khartoum to Doha, on December 18 with a connection on flight 656 to Cebu on December 19.
2. I checked in one bag in Khartoum and had another carry-on bag with most of my scuba safety equipment.
3. After getting my boarding pass I went through security and was told that I could not take the carry-on bag with me because there was two (underwater) flashlights and a scuba regulator in the bag.
4. I explained that the equipment was very valuable and that I have always carried it as a carry-on but I was told that I must check it in.
5. The female Qatar Airway agent at the boarding gate took the bag and issued me an Interline limited Release tag (#0157QR211698) showing that the bag was to go to Cebu. I told her that the equipment was worth $3, 000 and that my safety under water depended on it and that some of the equipment was fragile.
6. I asked that she put a fragile sticker on the bag but in the following 15 minutes before boarding she had not done so and I saw her kicking the bag to move it.
7. When I arrive in Doha I had only enough time to get to the boarding gate for the Cebu flight. I asked the man collecting my boarding pass in check on the computer to make sure both on my bags had been transferred and HE REFUSED TO DO SO.
8. When I got to Cebu the bag with all of my equipment was not on the plane.
9. I spoke to the Qatar baggage agent in Cebu and he filled out a Property Irregularity Report (PIR), kept the original Interline limited Release tag (#0157QR211698) but gave me a photocopy of it.
10. During the next two weeks I made frequent calls to your agents in Cebu (Floyd, Epi, Kris) and they told me they were doing what they could to trace the bag. A week or so later they faxed me a Passenger Property Questionnaire (I was staying at a dive resort on Leyte) and told me to fill it out and turn it in when I returned to Cebu for my return flight to Khartoum on January 2. (I have a copy of the two-page form but they kept the original.)
11. When I was at the Cebu airport Floyd showed me a number of emails and faxes that had been sent to Khartoum and told me that he had NEVER RECEIVED ANY RESPONSE.
12. He also explained that the Interline limited Release tag number (0157QR211698) had never been entered into the computer system and so there was no ‘official’ record of it.
13. He also told me that I would ask that an agent meet me upon arrival in Khartoum but there was NO AGENT AT the AIRPORT BAGGAGE AREA.
14. I listed 15 items on the Passenger Property Questionnaire with a total (replacement) value of US$3, 000. I may be able to find a few receipts of bank/credit card statements for some on the items but not for most of them as I often paid cash for them.
Obviously I want to be reimbursed for the replacement value of this equipment but I also want to file a complaint for negligence (#6, 11, 12), incompetence (#6, 11, 12, 13), and theft against the female agent in Khartoum and negligence (#7) and incompetence (#7) against the male agent in Doha.
I will to the main Qatar Airways office tomorrow and try to talk to the manager. If I am not totally satisfied with the outcome I will file a criminal complaint for theft with the police against Qatar Airway in Khartoum.
This was my first and probably my last flight with Qatar. While I was very pleased with the help your agents in Cebu gave me I am equally (if not more) unhappy with the negligence and incompetence of those responsible for the loss of my equipment. Do you really want such people working for you?
Morris Lando
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Ahmed El Sherif
December 8, 2009
Lost items on board
A transparent plastic file containing important papers & a copybook together with a violet coloured book (The definitive book of body language) were left on board on the 5th of December, flight number 127, Abu Dhabi to Doha, Departure time: 15:05, seat number: 30 C, the items were put in the pocket infront of the chair...
We have already reported the incident at the Qatar Airways Office in Alexandria International Airport (Al Nozha) just after arrival...
Please inform us as soon as possible about any updates on the following emails:
[email protected]
[email protected]
[email protected] |
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Ahtasham Rabbani
October 7, 2009
Rude Behaviour
This is Ahtasham Rabbani from ZTE Corporation china (One of the top three Big Telecom vendors in the world) http://www.zte.com.cn. I had a flight from Islamabad to Geneva via Doha on 4th October 2009.
when i was taking flight # 49 to Geneva on 4th October 2009, A security Personal Named, " Mr. Ali Cingilli" (If name is not correct, please check your database who was on the duty regarding flight # 49 on October 4th, 2009) really behaved rudely to me. At that time, that was so embarsing, first he asked me, do u have Invitation letter from Switzerland, can you let someone to talk to me etc, how did you get the visa etc, i can understand about normal checking procedure and i do appreciate but the way he talked and behaved with me was really indecent and cannot be acceptable. He was trying to let me away from queue with his hands.
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heohongtham
July 27, 2009
Delay
I want to tell you about the worst flight experience of my life. I am two months pregnant and have never in my life been treated so badly. Let me tell you the story.
I was booked on the following Qatar airways flights:
• Friday 24th July 2009: QR002 at 21:30 hours from London Heathrow to Doha – connecting to
• Saturday 25th July 2009: QR688 at 07:30 hours from Doha to Ho Chi Minh City arriving 19:05 hours.
Upon checking in for QR002 I was not told of any delay or problem with the flight. Then in the lounge at Heathrow the information boards continued to show “wait” and no boarding gate was displayed. Once a boarding gate for a Qatar flight at 22:30 hours was displayed I went to that gate to see what was happening with QR002. Eventually Qatar agents informed me that QR002 was cancelled and that I would be taken to a hotel overnight and leave for Doha in the morning of 25th July 2009. Obviously the connection to Ho Chi Minh City was now missed.
Around 01:30 hours on 25th July 2009 I was taken to the Sofitel close to Gatwick airport after waiting for almost four hours. This was a journey of one hour by bus! Why was I not put up at a hotel at Heathrow – there are so many hotels close to Heathrow airport. I finally got to bed at 03:00 hours and slept only until 07:00 hours when we all gathered at the hotel lobby to find out what was happening. At 07:50 I was given a handwritten piece of paper with the following itinerary:
• LHR to DOH on QR00D (boarding time 10:30 hours)
• DOH to HKG on QR812
• HKG to SGN on TG686 (this seemed strange to me as I was unaware that Thai Airways flew from Hong Kong to Ho Chi Minh City – this flight is from Bangkok to Ho Chi Minh City).
At around 08:00 hours I was taken all the way back to Heathrow again by bus arriving at the airport at around 09:30. Even though I had been told that boarding for QR00D (or QR002D) was at 10:30 hours no boarding commenced at this time. Eventually I got on the plane at 14:00 hours and finally took off at 15:20 hours.
I arrived at Doha at approximately 23:30 hours and then was told that QR812 to Hong Kong was scheduled to leave Doha at 01:20 hours (26th July 2009) and would now connect to a Cathay Pacific flight CX765 at 16:20 hours from Hong Kong to Ho Chi Minh City (instead of the strange TG686). However QR812 only left Doha at 02:00 hours arriving in Hong Kong at 16:00 hours where I was told that this was too late to connect to CX765 to Ho Chi Minh City. So unbelievably Qatar Airways required me to spend one night in Hong Kong before taking Cathay Pacific flight CX767 at 08:50 hours on the 27th July 2009. An alternative would have been to put me on the late United flight from Hong Kong to Ho Chi Minh City that leaves around 21:00 hours – but no action from Qatar Airways. It appeared to me that Qatar airways had just dumped me on Cathay Pacific so that Qatar would not have to take care of me anymore.
Then I was told that I could not stay at a hotel overnight but would have to stay in the Cathay Pacific lounge where I was further told that I could sleep in a bed only from 23:00 hours to 07:00 hours. I was also told that the bed would not be in the CX lounge but in the public lounge! I told the staff at the CX lounge that I wanted to sleep now after travelling for two days but I was told I could not and I would have to wait until 23:00 hours. Can you really believe this?
After trying to sleep in the public lounge I finally travelled from Hong Kong to Ho Chi Minh City on CX767 and arrived in Ho Chi Minh City at 10:30 hours on 27th July 2009, representing a delay of over 36 hours from the scheduled arrival time of 19:05 hours on 25th July 2009.
I never expected such terrible service from a “5 star” airline such as Qatar airways. The whole experience was a nightmare with every step organised by Qatar a disaster:
• Why was the hotel close to Gatwick airport rather than at Heathrow airport?
• Why was I told QR002D would board at 10:30 hours but then only took off at 15:20 hours?
• Why was QR812 delayed and then why did Qatar not arrange a different itinerary when they knew I would not be able to connect to CX765 to Ho Chi Minh City. Why not arrange a hotel in Doha for that night and allow me to catch QR688 on 26th July 2009.
I have been treated like a dog by Qatar airways. At the minimum I demand that you completely refund the cost of the ticket. As I paid cash at Heathrow airport the easiest option would be to collect a refund from your office in Ho Chi Minh City, where I am currently staying. I will not accept a voucher for future flights as I will not be travelling any time soon.
Please be rest assured that if I don’t receive any satisfactory treatment from Qatar to compensate me for this terrible experience I will take further unspecified action.
I do hope that you can restore my faith in your airline by “doing the right thing”.
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Tafseer Uddin
June 26, 2009
Broken Lock of my lugage
I have been to Pakistan two time through Qatar Airways and when I reached to karachi the lock of my lugage was found broken. It happends twice with me, when we go to qatar and connect to other flight this time their staff do this silly thing. Recently my friend went through qatar airways to karachi and his lugage lock was also found broken when he received his lugage. My bag is sill with me as a proof. I am very surprised about this sort of conduct by Qatar Airways because they are loosing our trust on this airline and image. now i have flight on 14 of july 2009 with them and i am not feeling good may be they will do the same. I am requesting to qatar airways if you have any doubt call ther person the lugage belongs to but plz don't do this sort of non professional behaviour.
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Stevie
June 3, 2009
Taking payments for unmade bookings
I was in bangkok in jan 2009 and i tried to book a flight online with my debit card, I recieved a message saying that my payment could not be processed so i then booked a flight with another company instead.
I recieved no E ticket from them and no comfirmation of this flight or of payment!
Fine...I thought!
When i now arrive home and get my bank statement i find that Qatar airways had actually taken this payment from my account.
beware if you get this happen to you and the internet site says that your payment could not be processed
Also if you need to make a complaint then it is very hard to find there E mail address so here it is
[email protected] |
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mgacourt
May 20, 2009
Very bad experience
I would like to advise users of your website never to fly on Qatar Airways.
I originally booked a flight to Delhi and back, one part of which Qatar Airways simply dropped a few days before I was due to fly out. They never contacted me about this as I only learned about it when I phoned their Gatwick number to enquire about an unrelated issue about the flights.
As a replacement flight to the one they dropped (Doha to Gatwick), they put in place a flight that was supposed to fly out 11 hours later than the one originally scheduled. The result being that when I landed in Doha, I was denied a hotel room and had to contend with the dreadful food they give to passengers awaiting transfer in the Doha airport. The reason they gave for this is that the original booking I made never included a hotel room as the original transfer time in Doha was less that 8 hours. However, they, out-of-the-blue, canceled this flight and scheduled another one that was 19 hours after I landed in Doha, way over the 8 hours cut-off-point for a hotel. I tried enquiring about paying for a hotel out of my own pocket, but I was again even denied this information.
The upshot of all this is that I was forced to spend 19 hours staring like a mad thing at the floor of an airport terminal.
I had flown Qatar before this and thought their service was good. However, I, along with numerous friends, work colleagues and relatives to whom I have explained what happened to me, will not use this company ever again after the kind of appalling service I was subjected to. I hope you will agree and that your users should review any flight arrangements they have made now and in the future with this company based on my experience.
In short, stay well clear of this "airline".
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shafiqul islam
April 26, 2009
change of schedule
ID 4BMAEZ
Sir i have made my flight from london to dhaka sylhet on the 26 of march i had a e ticket comfirm for return journey on the 22 april.
I went to sylhet office on the 7th of april to recomfirm my return journey i found out that from doha to gatwick flight number 73 schedule has change to flight 75 on 24th of april at 0130 i soppose to start work on 24th of april 0600 and i have been absent from work . i had to cuncil my mums filght due to long waiting in doha we had to use a different airline to make her flight to london
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tjk
April 3, 2009
Bad CS
I wanted to share this horrid experience that I had with Qatar airline staff.
My wife and I flew Qatar from IAD to BOM, I am back in the US but my wife needed to postpone her ticket as she is undergoing medical treatment and the doctor had advised her not to travel for a month. I had provided medical certificates to substantiate this to both the US and the India office.
I called up reservations which always takes more than 30 mins and I must add they have a bunch of very rude agents sitting there. I was then transferred to customer service and was told that my ticket is valid only for 3 months which I wasnt aware of and that a change of date would cost me 950$. Nowhere on the ticket or in the terms and conditions did it say that the ticket is valid for 3 months. I was ok with paying for the change in fare of 250$(which was known to me when I bought the ticket) but the 700$ to extend the validity was very unfair and I requested for that to be waived on medical grounds. I was then asked to email the consolidator which I did twice but got no response. I was in a catch 22 situation as CS in the US told me to contact CS in India as the passenger was in India and the CS in India asked me to talk to US office as the ticket was booked here.
I have to say that I am extremely disappointed in Qatar's customer service and the way my request was handled. Having a medical emergency was bad enough but dealing with Qatar was worse.
Worst customer service and policies ever.
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