I bought a full bathroom set from QS supplies on 31/05/11 order no: QS-181075. When i opened the pallet up i discovered that the basin tap, Lauren Series 170 Mini Mono Basin Mixer Tap, was missing. I contacted them straight away to be told that it had definatly been packed, ie it was MY FAULT...! After several more emails and phone calls a few weeks later they told me out of their 'goodwill' they would send me a replacement. A few days later and no sign of replacement i rang again, this time i was told that the tap i had originally ordered was OUT OF STOCK and to chose another one. (the tap that was definatly packed was out of stock...!) On 24/06/11 I choose the Lauren series 170 Mono mixer QS-V45031 instead to match the bath taps, was told that this would be delivered in 3-5 days. 1 week later i ring again to say no sign of tap and was given a tracking no for HDNL couriers. I ring them and they tell me that the tracking no is not long enough and they have no record of it... I have tried ringing QS Supplies several times to ask for a manager, they always seem to be out to lunch (who's running these cowboys...?) they have been lying to me from the start, they have taken my money and not sent the goods. I run a bathroom design and fitting company and have lost a client because of this and i expect a full refund of the price of the tap £33 + VAT and of the TOTAL shipping £110 + VAT. If not i am quite happy to take these idiots all the way for fraud and potential loss of earnings.

Tried to return a unused part - rang them up and they couldnt give me a returns number on the phone, requesting that I used email.. Used their web site form which bounced from their server couple of days later. Tried again using Sales email address and they responded that I was now later than 7 days since delivery and no chance of return.. cheap, yes - but dont use if you want/need any customer service...

Don't buy anything from this company.We received damaged stock which they refuse to replace. We have e-mailed photos of the damage three times now but they refuse to admit they sent us damaged goods.We received a toilet with a crack in the side, the box had been opened an the cistern was missing (which we still haven't received). The customer service is terrible, they are not interested in your problem and they put the phone down when you ask them for a refund. What a bunch of arrogant, rude offensive people. We are going to complain to Leicester Trading Standards and try and claim our money back somehow. This company should not be allowed to trade - looking at the number of very poor reviews and bad experiences many many people have had.

I really wish I had seen this site prior to dealing with this company. Hindsight is wondeful thing. These people are fraudulent, dishonest, thieving, conmen who should not be allowed to trade in anything. They should not even be able to sell lollipops. I ordered a bath, taps and basin taps from them 6 weeks ago. I have not recieved a thing and when I called I was told various different stories from it had been delivered (yeah I wish!), to taps were not in stock. When I asked for my money back I was told that I would have to pay a 25% restocking charge. They have since put me on hold several times and then hung up and when I finally got through they are unhelpful and rude. I pray that they go bankrupt soon so they can stop ripping people off. I have reported them to trading standards and suggest that anyone who has had to deal with these shysters does the same. It is too late for me but if your value your money, time and sanity DO NOT BUY FROM THIS COMPANY!!! DO NOT EVEN LOOK AT THEIR WEBSITE. They are VILE people.

Foolishly placed 2 orders with these people as their website didn't make clear all the extras needed. Had to ring to get bath delivered in the period they specified.

Their prices aren't as good as you first think as VAT not included and a stonking £41.99 delivery charge

Go to Plumbworld instead, just as cheap and excellent delivery and customer service.

A shower door arrived with a mark inside. After (only) 2 weeks of ringing them several times a day, still nothing resolved tho the manufacturer says they should deal with it right away.

Customer disservice keeps saying the computers are down and they can't see any info, the person is dealing with it is out of the office or "away from their desk" etc etc. Never ring back tho promised.

The MD is called Farouk Member, his home number is 0116 270 0193, the company secretary is Ibrahim Member. Oddly Mr Member is a very busy person and couldn't speak to me, but I don't think these chaps should be trading