I'm sure this company are great if the product you buy isn't faulty but I certainly won't take the risk again. I wish I'd read reviews before purchasing.

Ordered a tap and asked if it would be delivered by a certain day (in time for my plumber to install it). Was told it would be there in plenty of time - it came 2 days late.

The tap is faulty. I called QS Supplies and was told to fill in an online form which I did immediately. I called up again the next day as I had no reply to the form and I currently have a leaky tap connected and don't want to pay the plumber to come back twice to disconnect the faulty one and fit the replacement.

They told me to call the manufacturer and gave me the number. I told them they were the supplier so they should be dealing with it but by this time, I had already read the bad reviews so realised I would probably be better off with the manufacturer anyway.

The manufacturer has just promised to send out a replacement part today so I will hopefully sorted soon.

All the comments I have read criticise their customer service and I have to agree. Mine is a small issue compared with some but I order a lot of goods online and this is the first time I have ever had cause to complain about a company.

Ordered a tap from this company but needed it by a specific date as a plumber was coming. Paid them an additional £24.00 to guarantee delivery. Tap wasn't delivered. Called them and explained that the plumber was about to leave and was then told that I had no chance of receiving it in time, but they wouldn't tell me why or when I would receive it. It arrived the following day and the paperwork accompanying it showed that it had not been dispatched until the previous day. After two weeks of chasing this company for a refund I was told that they would send their courier in to collect it and my debit card would be refunded. That was almost 6 weeks ago and I still have not received the promised refund. They are cowboys of the first order and I would strongly recommend that nobody deals with them.

We ordered items toatallin £1400 and explained we needed them quickly. We were told that we would have them a few days later (on the Monday). Later on that day (of order) they called us to say that the toilet was not available and that we would be refunded the cost. They also said that the shower door we ordered was not available but they had a 'superior' model for the same price. My wife explained that if it was to the exact same specifications (height, colour etc) then that would be acceptable. She was assured that this was the case.
When the delivery finally arrived (in two parts, one on Wednesday and one on Thursday) we discovered that the shower door was of a different specification (50mm shorter and with cheap white plastic handle as opposed to the chrome one we originally ordered). They refused to replace this despite being in breach of the Distance Selling Regulations 2000 (Sec. 7. c) saying that I would have to pay £100 to replace at my own cost.
Many telephone calls and e-mails ensued-each time the staff were unhelpful and rude-only after I threatened legal action did we finally get the refund for the toilet agreed (after 2 weeks) although we have been left with a shower door that we did not want and am still waiting for a faucet to be delivered.
DO NOT USE THIS COMPANY AND PLEASE OTHER FORUMS FOR COMPLAINTS ABOUT THEIR SERVICE (WWW.canyoutrustthem.com for example)

QS supplied faulty and incomplete bathroom furniture. Item was claimed to be in stock but took six weeks to deliver. Three months later they have still not supplied the missing items and in each telephone conversation they put me off saying that someone is ill, on holiday etc that prevents them fulfilling the order. They claimed to contact me but never did. They are dishonest, hostile and to sum up their customer service is non-existent. As soon as they have the payment for the items they take no interest whatsoever in the customer. I will never ever buy from them again and they are a disgrace to the manufacturers that they supply for. They should be reported to trading standards.

I ordered a bath and it was delivered a week later, I left it in the packaging so that it would not get damaged. On the day the plumber came to fit the bath and the packaging was removed the bath had a crack on the side. I contacted QS supplies they were rude and kept putting me on hold and then cutting me off, they asked me to send pictures of the damage which I did, they told me they could not do anything about the complaint because I had the bath for more than 14 days. I suggested they pay to get it fixed as this would be a lesser cost than a replacement but they were not interested. DON'T GET INVOLVED WITH THIS LOT AS THEY ARE CONMEN I AM SURE MY BATH MUST HAVE BEEN A SECOND AS THE CRACK DID NOT EVEN LOOK NEW.