Purchased low level stone shower tray for use for disabled child. when going to fit tray it was rocking due to being un-level, phoned QSSUPPLIES spoke with Mo who requested pictures, i emailed photos & mo agreed the tray was not level &would speak to manager regards refund. i called back 3times Mo said manager Ian said this could not have happened before leaving warehouse because they would've noticed!!! i mentioned the packing would prevent this being noticable which mo agreed, he was going to speak to ian & call monday. Monday darren informs me i would not receive a refund because i'd fitted another tray purchased from somewhere else!!! giving that we needed a shower tray fast & i no longer trusted the supplier & would NEVER use them again i find this appalling a disgrace & shameful behaviour from a business, customer service officers lack the qualities required for the job they are in.

Last year we bought a towel heater from QS supplies. two days after fitting it, it began to leak. When i called QS supplies to complain I was treated appallingly. In particular a salesman called Mo was dealing with my calls. He was very rude and very unhelpful. They eventually agreed to replace the heater. After 2 weeks I had heard nothing so i called again. QS supplies denied all knowledge of my previous calls and accused me of making the whole thing up. After several more frustrating phone calls they agreed that if i returned the faulty heater then they would arrange a replacement.

As requested, I sent the faulty heater to QS supplies on the 7th May via a courier. They deny receiving the heater. i have a copy of the a signed proof of delivery slip from the courier which i have sent to QS supplies.

Despite several attempts i have since been unable to get any one from QS Supplies to discuss my claim and they have now lost the faulty heater that i returned to them.