I bought a engine from quality auto parts for 2005 Honda.
Paid $1400.00 thinking they will get me a good engine.
After 17 days i got the engine.
Opened the box and see a engine which is rusted out.
My car is a 2005 model cant believe there was so much rust on it.
My repair man checked the engine and told my old engine was in a better shape.
I called quality auto parts Customer Service and spoke to a INDIAN manager rajesh.
He doesn't know a word of English and he is a manager.
Still I wanted my money refunded so spoke to him and he says his hands are tied he cannot do anything apart from replacing the engine. I said no. And hung up.
Later went on a vacation for 2 weeks and called the same Indian manager Rajesh for refund, he doesn't remember anything.
After 30 mins of conversation he tells their warranty policy is 30 days and now he cannot even refund or replace.
Also they have good agents who are good at pushing the price higher and higher
So ordering from them I lost $1400.00 for a junk engine.
***** PLEASE DON'T ORDER ANYTHING FROM QUALITY AUTO PARTS *****

I really wished I had searched this company before buying anything from them. Would have saved myself not only my money but time & headaches in the process. My story is below:

About 6 weeks ago I did a online search for a 1997 Oldsmobile Bravada Front Grill not really expecting much as this is a hard to find part. Within minutes I received a couple of emails from different auto suppliers & Quality Auto Parts went as far as calling me at home. When I returned their call I was met with surprise as they said they not only had my part in stock but when I told them the color I was looking for the guy said they have it in my color as well!

I thought this is too good to be true (it was) & figured since I have been searching for this part for some time it was a blessing to not only find the right part but the right color. I ordered the part & w/ shipping it was $154, probably took about a week to get here. When I opened the box, guess what? Wrong part. They sent me a grill for a 98 not a 97 & their is a HUGE difference between the two.

Already upset I called the company's customer service dept. & was told I could ship back the part for a full refund but would not be reimbursed for the return shipping. Spoke w/ both supervisors Jessica & Marissa & both had nothing else to say but ''Sorry sir, but thats the policy.' I went ahead & sent back the part anyway, figuring I will settle this with them later, but when I received a email confirmation of my refund they kept the original shipping.

So now I am out about $50 for a part that I did not even order in the first place. What gets me the most is I could never do something like this as a seller on ebay or even in my own work place. I understand things happen but Quality Auto Parts should have owned up to their mistake & refunded me my original shipping expenses along with the return shipping. I don't care about their warranty or their policy, one thing I have learned is that there is always an exception to every rule!

This company has high pressure agents who talk good but when you get their products it is defective. I talked to a person in Chicago, IL named Chris (Phone # 800-498-5916, EXT 1143) when I ordered an engine and he assured me that the engine was fully tested and ready to be 'just dropped in' to my vehicle. The engine was shipped to the shop and I was informed by the owner that several problems existed, including bolt from the head was missing.

These people will never let you talk to Merissa, whom they claim is the supervisor of customer service. Merissa's telephone number is (773) 828-4742. They also have a phone number that is (312) 224-1676, and another that I know of which is 1-866-293-3731. Agents at Quality Auto Parts will also try to pressure you to get your credit card information and after they charge your card they will send you an email where you can log on and see a different warranty statement than you are told.

My engine was like it had been dropped off a truck onto the roadway because the oil pan was busted, the water pump was leaking, and head bolt was missing. They are giving me a hard time to either replace the engine or give me a refund. Then they have a belligerent attitude about you must return the engine at your expense before the 30 warranty is up.

TELL EVERYONE NOT TO USE THEM BECAUSE THEY ARE A FULL RIP OFF IN EVEY SENSE OF THE WORD.