Quality Car Mats
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Category: Automotive
Contact Information United States
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Quality Car Mats Reviews
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what4
July 5, 2011
Disatisfied Customer
The "custom" order arrived with grommet holes that have nothing to do with my vehicle. Then, after having to listen for five minutes to the extremely rude representative, Laura, telling me how it was my fault... then, she tells me I can return the order... but it would cost me 30% of the order cost!! STAY AWAY!!!
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Tim09
August 24, 2009
Bad business practices
I was shopping for car mats for my Dodge caravan due to the fact that when I purchased my van it came without mats. I went on line and found a company (Quality Car Mats) and decided to place my order. I gave them all the info that they asked for and then even some extra info that I thought might be helpful for the correct fit. When I placed my order they billed my card that same day. I waited about two weeks and then received my mats. After attempting to put them in I found out that they did not fit. I called the company and they told me that I must have a Grand Caravan not just a Caravan and that is the reason for the wrong fit. I told them that I needed to return them so I not only had to pay for the shipping back which was $20.00 but they also charged me a 25% restocking fee for the return on brand new floor mats that they will in fact turn around and sell for the same price in which I paid for them. Because of the amount of money I had to put out and yet did not receive any product I did not want to chance the fact that I might not receive the correct product a second time so I refused to reorder from this company. When I returned the mats I had to wait over three weeks for them to credit me back my money and that was after I had called them two times to complain that I still had not received any credit. I would warn anyone not to do bussiness with this company.
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