Trial sample ordered 6/1/09, received 6-/12, & cancelled by phone the same day because it was opened and pill bottle tampered with. TripleupHerbal's (QualityHealth's) customer service vowed to email instructions for returning within 24-48 hours and credit my account $3.95. A second phone call with the same results made 6-15-09. Instructions still did not come. Called Bank of America 6/17/09 to inform them of this & asked the charges be removed. Told I needed to wait 30 days. I expressed concern about Tripleuherbal proceeding with charging my account $79.95 plus foreign transaction fees if Bank of America did not put a stop to it. Told I would have to cancel directly with Tripleuherbal. Catch 22: company is unreachable.

Called & emailed numerous times since then. All calls either not answered, busy or right into ‘Hold mode', with my staying on the line for over 20 minutes each time before giving up. "Contact Us" on the website erases the fields as soon as I press "Submit Query". There is no return address on the package. 6/29/09 the post office attempted to find a return address via the bar code on the package with no success. Post office will not return without one & Bank of America will not process dispute without proof of efforts to return. Another Catch22!

Which brings me to another complaint. There are thousands of these scams posted on internet. The credit card companies MUST be well aware of who these scammers are, & continue to put their customers through stressful and tedious process of dispute.

The only correspondence received from this company was an email dated 6-21-09 (10 days after I cancelled by phone), stating, "As you have not emailed us that you would like to return us the unused portion of the pills at the end of 15 days, we thank you for the acceptance of our product and we have now charged your order VRZ-303-0134407641 $79.95 for the product received." I immediately replied, and again, have not had any response.