While driving from Ohio to New Jersey on March 6, 2011 (Sunday), I encountered a snow storm in Pennsylvania and the Quality Inn Milesburg was the closest hotel that I was able to get to. After arriving (almost midnight), I was told that due to the weather, there was no electricity on the 2nd floor and indeed, most rooms on the 2nd floor had no electricity. There was only electricity on the first floor and all of those rooms were occupied. No electricity on the 2nd floor meant no heat, no hot water, no TV.

I am a AAA member so the rate was $72. Because there was no power, the manager only took $7 off for a rate of $65. To make matters worse, even if there had been electricity, no rooms have a microwave or fridge. Guests are forced to use a single microwave in the lobby and if more than one guest needs it, then they are forced to stand in line. RIDICULOUS! Due to weather conditions, I was not about to go out and try to find a restaurant with hot food, even if I could find one since it was almost midnight when I checked in. The manager told me that the regular rate was $80, and they had actually taken $15 off the rate. Again, As a AAA member, the rate would be and is $72 (not $80), so only $7 was discounted. Also, my credit card bill shows that I was actually charged $87.

Quality Inn staff took advantage of the weather conditions by charging a rip-off rate. On my receipt, I had the manager sign that I was being charged $65 with a $7 discount, even though the hotel had virtually no power on the 2nd floor where I was placed.

I've stayed in Motel 6 and Super 8 motels with rooms just as nice, at half the Quality Inn/Ramada Inn rate that ALSO include a microwave and fridge in each room.

I contacted Quality Inn and it took almost a month for someone to email me, asking for the same information that I had already given them in my initial complaint. I responded to the email again providing the information they already had and no response from them almost three weeks later. Sent the same information again and still no response. Is this how an establishment that calls itself "Quality" treats its customers?