I've been scammed by Questia as well. I've called and they don't assumer responsibility for anything. I wish I had known about their scam before I signed up for a 24 hr trial. I'm sick of Questia! They should not be functioning anymore. I am planning on exposing Questia's scam to everyone. next Wednesday I am writing to a few news stations. If you guys sent them the same complaint, they could investigate Questia's scams and broadcast it to the people. I guarantee you that once that is done, they won't be in business for much longer.

I signed up for their free trial service. Since I was taking a summer class in World History I needed to find some good sources. I must have used it only a couple of times. By the end of the month I remembered I needed to cancel the service. When I checked they had already billed me again. The first time was fine, since I didn't cancel during the trial period, but the second time was not. I cancelled the service and requested a refund. As others have already complained, they REFUSED!!!

I wonder who's the idiot that owns and runs this company? Why alienate your own customer base? None of the customers who cancelled, got charged and were refused a refund would want to EVER do business with QUESTIA again! I know I NEVER will. Companies with good customer service want to make sure they leave the doors open. Most companies I've dealt with have been courteous enough to honor a simple request and have a charge refunded when it was obvious their services were not being used or if the customer simply forgot to call in on time. It's called a "one time courtesy refund", and it goes a long way in keeping a customer very happy. They usually return in the future knowing they were dealt fairly with, knowing they must cancel before the next billing cycle. The payoff is that the company is referred for having excellent customer service. I always have. I've referred Dell, Verizon Wireless, T-Mobile, Comcast, Vonage, etc, etc, etc to many friends and family who have bought their products or are currently using their services. Talk about a company who's got very near sighted STUPID people at the top as their Executives. They come across as a company whose only concern is to make money no matter at what cost. Their refusal to reimburse a mere $20 ends ups costing them in the long run future revenue. However, they do make sure their $20 charge buys them a load of 'bad' word of mouth. With the internet as a platform, it doesn't take much for a company's reputation to go down the drain pretty quick. BUYER BEWARE!!! DON'T DO BUSINESS WITH THIS COMPANY!!! IF YOU RUN INTO A PROBLEM they have the absolute worst customer service!!! I will definitely refer them, as a BAD COMPANY though!

I purchased a Christmas gift for my daughter of an annual subscription from Questia on Dec 12, 2007. I believed it to be non-renewing. On Dec 11, 2008 Qustia took another annual subscription. On Dec 30, 2008 I cancelled the subscription and requested a refund. I have not received one. Here are my concerns, many which I was not previously aware due to their unfair consumer practices:
1. The questia web site does not permit non-renewing subscriptions - even for one-time gifts.
2. The terms were not presented for review - I was required to enter my visa and other personal information to create the account. This is a different screen because it is a gift subscription. They used this other screen to defend their practises to me, but with gifts there are no terms agreed to!!!
3. I did not receive any advance or post-notice that an amount was to be taken from my visa statement for another annual subscription.
4. I did not authorize a second annual subscription amount to be taken from my visa (although their hidden "terms" say so).
5. The web site does not permit the entry of a "date of cancellation", nor does it provide the user any evidence that they processed a cancellation. There is no cancellation transaction number or transaction date. When I cancelled on Dec 30, 2008 they sent an effective date of Dec, 2009.
6. The web site does not permit a transfer to a monthly subscription, only goes back to the create a new subscription screen
7. As a purchaser I received NO benefit from the advance subscription Questia took from my Visa. THIS IS AN ADVANCE, I or my daughter DID NOT USE THEIR SERVICES AT ALL for the unauthorized 2008-2009 subscription term!! Questia told my Visa the opposite so they could recover the subscription amount that had been reversed.
8. After much negotiation, several cancellation attempts, and many emails questia "offered" what they called a prorated refund of $50.00. The actual prorated amount should be $95.02 if it were based on my cancellation date. As I requested a charge back from my visa(which Visa refused due to the "terms" sent by Questia)Questia said "The prorated refund previously offered is no longer valid as the charges were disputed". I proved to Questia several times, provided VISA docs to them that I had not received a refund from Visa, but they continued to give this same answer.
9. Most concerning, is that I have NO WAY of removing my financial Visa data from the records held at Questia - their web site does not give me access to this information!!
Please assist and protect me and other consumers from the unfair business practices of QUESTIA.