I did some research when looking for a refinance I made an online inquire. the person I spoke with at Quicken Loans 313-3731452 Steven, was short, rude unfeeling and just not a good sales person. I work retail and know the power of the consumer and this person is really bad for your company. Without hearing what i had to say he told me there was nothing he could do to help me, I would have appreciated an explaination of why but i guess since I was not a potiential client he just hung up.
BAD BUSINESS PRACTICES DO NOT DO BUSINESS WITH THEM...

Quicken loans kept calling me to "take advantage" of a no cost to me refinance. For a $500 dollar deposit, they were going to get me into a 3.87% interest rate in place of my 4.5%. When all was said and done, they wanted to close at $112, 000 dollars but I only owe 108, 000 dollars. That is a $4, 000 dollar cost to me. When I told them this was unacceptable, they said that the deposit was not refundable. News to me. Is this a scam or what! If they do this to 1 million people that's $500 million dollars profit. Pretty slick and shameles.

My partner and I applied for a refinance of our existing mortgage on May 3, 2011. During my initial contact with Quicken Loans, I explained that I have a unique property and that it might be difficult to find comparable sales on the appraisal. I was asked to deposit $500 on the assurance that the uniqueness of my property would not be a factor in deciding whether or not to give me the refinance. I was told by the senior mortgage banker that I "am the kind of customer Quicken Loans likes to lend to, " because of my credit scores and financials. Later, I learned that the appraisal was poorly executed and serious material errors were made that impacted the outcome of the stated value. Fortunately, I had an appraisal done on my home just one month prior (April 2011) in which the value of our home showed up $300, 000 more than in the one commissioned by Quicken Loans. When I complained to Quicken Loans about the poor appraisal, even sharing with them the April appraisal so that they could see and compare the vast difference in appraisal on the same property, they contacted the appraiser to speak directly with him about the appraisal. I understand that this is strictly forbidden -- lenders are not allowed to contact appraisers directly. I was not invited to participate in those conversations, even though I paid for the appraisal. Quicken Loans denied our application for a refinance because, as they said, our property was too unique. One of their loan officers forwarded to me notes from my file at Quicken Loans. In those notes, someone had indicated, "we cannot lend on the castle on the street." The comment is derogatory and clearly points to their attitudes about me, my partner and the unique house we live in. We were upfront with them about the nature of our property. Quicken Loans apparently recorded that conversation, because they took weeks to evaluate the initial intake conversation I had with the mortgage banker. They refused to re-investigate the appraisal, despite all evidence I provided that the appraisal was riddled with errors, and despite the fact that I was told the uniqueness of our property would not be a factor. They still have not returned our $500 deposit, even though we have been turned down for the loan.

It's a very long story, unfortunately, but I'll try to sum up my many hours spent on this, quickly, but while still getting to the point. I hooked up with Quicken Loans to refinance my house because they had the best dea/rate to offer me. They requested a $400 deposit from me to go towards the final cost, and as my "good faith" commitment to them. I had no problem doing this since I have every intention of going through on this refinance loan with them. I was assured that should anything change with the loan from the way it was originally presented to me and what I originally signed that I would be rufunded this money because it would not be the original agreed amount for the loan. Well, here we are almost three months later, not one, but two chances to get it right on there end, and more phone calls that I can keep track of, and now that I'm not willing to give them a third chance to get this right and get their "miscommunications" straight, and after they have told me twice that they would give me a refund, they won't give it to me. The amount for closing started at $700-$800, and after several adjustments went as high as $3800, but that was just someone giving me incorrect information. The last number I was given was about $1800, but they couldn't make that happen either. Terms of the closing changing, I would say just a little, but no sorry, you can't have your refund even though you were told that. These people are UNBELIEVEABLE! I have bought and sold six homes, and refinanced twice, I am not new to this and I have NEVER been through anything even remotely close to this with any other dealings that I have had with other companies. I cannot strongly suggest enough to stay away from this company (for lack of a better term). Unfortunately I will be involved with them until I get my refund back, and not one day past that! I don't understand how companies like this are allowed to stay in business. They are unethical, uncaring, and running their scam on the few dollars that the American people have left. Shame on me for trusting them!

Quicken Loans uses lower appraised value for the home to deny applications.
I have proof that Quicken loans appraisal was incorrect.
I guess it is an easy way to run a business by charging fees that are non-refundable, even if the lender has no proof, but yet the lender "Quicken Loans" use the oldest trick in town...the "appraisal excuse"?
Can u pls guide me where to go, to which Federal Agency, in order to file a formal complaint?
Tks,
Hany