I was approached by Quicken to "consolidate because there are some great loan options available to me" I was going to consolidate a home mortgage and a 2nd mortgage to save money each month and to avoid a 15 year ballooning of the 2nd mortgage-who wouldn't? All it would cost me was a 500.00 appraisal fee that would be "fully refunded" at closing. Well, my appraisal came in lower than expected, and the company said they would order a 2nd one"no charge to me but I would not get my refundable 500.00." I waited, did my best to stay calm and tactful in my communications and requests to the person I dealt with. Only to find out the 2nd appraisal was higher but still not high enough to complete the loan process. Of course they have you sign a sheet in regard to the 500.00. It is entitled a "non-refundable fee." Before signing I contacted the broker who said to ignore that, quicken just does that for their clients and it also says that if loan is not completed no refund on the 500.00.gotcha!!~jerksNow I am screwed!!!

I am an employee of quicken loans and let me tell you, all the people reading this across the country, some things that you need to know. First and foremost, quicken loans fees are much higher than any other lender. Why? Because the company wants to make money, period. they tell us employees to tell the clients some bullshit about "you’re paying for first class service, we are the best, blah blah blah" when it comes down to it, they just work us likes dogs there and then have "training " to try to 'sell' the client and get the deal. Its a shady company.

Do not use this company. We were only trying to find out rates and cost, when we found out what their rates were we decided not to use them (too high). We told the sales person that we were not interested and he has proceeded to call us everyday 2-3 times a day. Quicken Loan has made 21 calls in 10 days to our phone. We have caller id and we know it is him so we do not answer. We have since filed a complaint on the "Do Not Call Registry". Hopefully they will find this company and they will stop the calls.

I have worked at Quicken Loans for a number of years. This is the absolute worst company I have worked for in my entire career. The joke amongst the present staff is 'How the hell does Quicken obtain the standards they tout as being the 'Best Place to Work For?' This is a total lie and obviously due to the fact that they must be canvassing their new hires who have chosen to drink the Kool Aid because none of us long timers who were chosen for these surveys gave very good ratings at all. However, if you have the buckage, as Dan apparently does, I suppose you can pull anything off. Let's face it, money can buy you anything, including a false reputation and false positive press. An example could be the fact that the firing of David Hall was one of the biggest coverups of all. This place is the biggest farce ever. When I first walked in the doors I felt bad Karma and should have gone with my gut instinct and fled the scene. However, since I was unemployed for several months and happy to just have a job with benefits, I foolishly stayed with this group of scumbags.

I have been collecting information since day one due to my feelings at the time. I have printed out and retained a complete file of some of the unbelievable communications that have taken place. Primarily to cover my ass should they decide to give me an involuntary separation and try to block my unemployment. I have also personally witnessed some of the most unprofessional behavior I have ever seen in my very long and diverse work history. This place is appalling.

Since the mortgage industry took a crap, it is worse than ever. The leadership seems to spend most of its time looking for/creating reasons to get rid of its loyal, long-term employees in a way so that they are not able to collect unemployment. This company even has hired a firm in Novi that does nothing but fight individual unemployment claims. I must say though, that most of those I know who have fought them have ended up with their unemployment eventually. Yes! I really don't know how they survived in the interim. Not to mention the class action lawsuits currently in place to regain lost wages for those forced to work the ungodly hours without overtime pay.

Oh yeah, as for the leadership, what a damn joke! These people are kids with little, if any, experience in the real world. They have nothing else to compare to really. This is the only little world they know and they have foolishly bought into all the hype and BS. They will have an extremely hard time working in any other professional environment as they have no clue as to how/what a professional is. Their egos have been pumped up by being given these incredible and misleading titles and really think they are the cats ass. Well, the ass part is right at least. This place is totally all about nepotism and croniism. It's disgusting. Oh yeah, and they have little training groups that they call 'Flight' Training where they break boards and get awards. Kid games.

There is hardly anyone left that started working here with me. Most have been let go on the famous 'trumped up' charges they manufacture. People here are not treated like human beings at all. Most refer to it as the mortgage factory.

As the economy takes a shit, things only get worse. Bonuses, which is pretty much what has kept most of us going, have now gone by the wayside or have been so reduced it's impossible to really stay here. They are clueless as to how many loyal, long-term employees are looking to get out. Loyalty doesn't mean much here. They think they are the only game in town and to those mindless enough to believe them, they have them by the balls.

There is currently an attitude because no one can afford to give to their causes. They have all these fund raisers for one of the employees who passed some time ago. Well, let's face reality. With the cost of gas, the lack of pay and the way they treat everyone, it is not even an option for most of us to be charitable right now. Yet, the emails from leadership continue attempting to badger us into giving what we do not have to give. The current deal is they have a 'special' event every other Friday for the next several weeks. The first one allowed you to wear flip flops for the price of $5. The last one allowed you to wear a sports jersey for the price of $5. Well, apparently, the involvement is falling far short of their expectations as is evident in the tone of the emails leadership sends out.

I am sick and tired of seeing people come in and out of the various DVP's offices crying because of the shit they are pulling.

Oh yeah, another 'new' policy is that you must have 8 hours of sick time banked or you get written up. Even if you have 8 hours and need to take 8 hours you are forced to use vacation time. Why, because they don't have to pay out your sick time if you get fired or quit but they do have to pay your vacation time. Is this even legal? I'm sure it somehow must be because Dan certainly has a growing legal department.

This is the most evil and unscrupulous company I have ever seen. Please think a good thought for me as I am attempting to get the hell out ASAP. At this point I am pretty much willing to give up benefits and work two or three part time jobs if need be. That is truly how bad it has become.

Lastly, let's touch on the 'ISMS'. These are foolish little sayings that they want you to embrace and expound in your daily conversations/life. A few examples are:

Do the Right Thing? Really, I don't see this happening at all. They really need to get with this one because everything they are doing in their treatment of their employees is far removed from this ideal.

A penny is just a penny? Give me a break. You can be damned sure that Dan is counting all of his. Guess he forgot where he started and what enabled him to buy the Cavs, Fathead, Eprize etc. Guess once you get there you forget those who aided in your cause by giving up their lives and relationships in many cases.

These are just a couple that kill me. There are more.

And, little groups of leadership get to go to Bill Emerson's house to present their ideas for new ISMS and they are thrilled to death and feel so embraced. Wow! I laugh.

When I started working at Quicken, you were fed breakfast, lunch and dinner. Money flowed. Overtime was unlimited. Perks were incredible. Now, not so much. You can't even get plates, cups or silverware in our kitchens many days. No more ticket window Thursdays. No more trips to tropical locations. No more spring and fall barbecues. No more overtime. No more bonuses. No more trips to see the Cavs play in Cleveland. They give nothing but want so much in return.

You know Dan just built a new house in Franklin. But, a penny is just a penny, right. Wonder what the note on that one was. How many of you can afford to buy a house or upgrade your present home? Anyway, I've said more than enough for now. I could go on for hours but I think you all get the point. Sorry if I sound bitter :) But, working at Quicken is like smoking a joint, the harder you suck, the higher you get. Everyone else gets screwed.

Later...

I had decided not to go ahead with a loan and tried to contact avi waldman with quicken and loans the very next day. He wouldn't take my call and when I contacted customer relations his coworker talked to me so my recording would not be on his phone... Two days later $300 dollars was taken off my checking account. I had told them not to withdraw The money from my account more once on that call. I told them that was the the main reason for the call.

After contacting customer relations he had to answer my call. He was a poor excuse for a representative of this company. He was very insulting and told me I still had to pay for the credit reports. I am still waiting for a refund.

They advertise free consultations and the last time I looked You have three days to cancel a loan.