I chose to refinance my home loan with 24 years remaining to 15 years. I spoke to a mortgage broker named Derek Hellerman who recommended a VA Loan and was happy to take my $400 deposit. I had a home foreclose in 1992 that was awarded to my ex-wife. I corrected and recovered from my divorce and have no credit problems, no late payments, and make 90K a year. My home was appraised at approximately what I said it would. That meant that I had a minimum of $20, 000 of equity in my home. The VA loan fell through because of the foreclosure, but Quicken didn't even attempt to run an FHA loan on my property. I asked Derek about having my money refunded due to their lack of effort with my loan. He stated that I would get a partial refund minus appraisal fees and credit reports. I'm waiting on that five bucks now...ha!! I went to a local bank and refinanced with no problems (FHA). The bottom line is that closing a home loan is not always a simple process and this company is making lots of money by deliberately disqualifying applicants. I can't wait for the class action lawsuit and hope to run across that litle punk vacationing somewhere.

We received a call on September 8th and were told that they saw we were interested in a refinancing. My husband talked for a good half hour to a women and he hung up and said the offered sounded good. He called her back and said we were interested in the rate she was offering. She told him that in order to lock that rate in we would need to provide them with "good faith" money of $500. She told him this would be refunded immediately once we were approved and they did there checks on our background. At no time did she EVER tell him that the money was non-refundable during the phone conversation. She did tell him that they use "e-signature" since they are not located in the same state as we were. He apparently "clicked" that agreement but we were never sent a copy of the that signed paper until we called her and told her we were not interested at this time. We had to fax her several papers with our information which I understood was necessary but I was never informed of this process that they used. She said she told my husband and he we asked them for a copy of the taped conversation that indicated this and they said they did not have to give his to us. We were well within the three day cancellation period when we called her but she decided to slam the phone in his ear and disreguard the conversation. I sent several messages to them asking for the return or our money. We even had a contract on line that she went ahead and posted the same night that we called her and cancelled. They also had an appraisal amount listed so I asked her for a copy of that appraisal and she said that they did not do an appraisal on our house that just came up with that number. Now someone please tell me they are allowed to get away with that one. At 10:00pm on 9/13 we received this email and at 6:30pm she returned our call and we told her we were not going ahead with the loan. Then several days later we kept getting papers and calls that our loan was approved and there were paper waiting on our email for our signature so we could close. We contacted a lawyer and are still persuring this. We had several rude calls from their HR department telling us that we will not get our money back and that is when I was told that they never did an appraisal on our house...So, How did they come up with that amount for the contract they expected us to sign. There has to be some way to stop this type of fraud in this country. It is now a "he said, she said". I was told that they taped conversation is only for training purposes. I am now thinking that they never had a tape of this since they are not willing to produce it. If you ever consider any company, but especially this one, do your homework first and if they say they are taping something tell them no. This company will and has tripped up too many times and I hope this is read by enough people so they lose in the long run.

I am glad I did not proceed with this company after seeing all these reviews.

Quicken offered over the phone an attractive rate and low closing costs, however, the customer rep I was dealing with (Rene Hays) was quick to ask me for my credit card number and $500 deposit to move on. When I ask her to provide me a quote in writing, she started to talk about the need to "trust" each other and that she would not be wasting my time or her time if they were not serious copmany. She claimed that the approval process would take her 45 min and she did not want to proceed unless I was serious about it.

In a follow up conversation I told her that I was seriuos about it but I wanted to see their proposal in writing. She asked me to get in front of a computer with my credit card ready as she would be sending me a "good faith estimate" and she wanted me to give her my credit card after me seeing their proposal. She did some more talking about trust, etc.

As I did not like the approach of this lady, I called the Quicken 1-800 numbers and spoke with another customer rep (thinking that it was this lady's approach).

The new customer rep. that I talked was very arrogant and rude. Bottom line, he would not give a written proposal before collecting the deposit. He tried to convinced me that they were the best company to work with, that many other customers had done business with them, and basically that either I have had a bad day or I had a "trust" issue (he suggested that I probably had a bad experience with another financial instituation ). At the end I had to hung up as the customer rep. just kept talking.

So, after seen some many negative reviews, and the experience I had with 2 different customer representatives, it is clear to me that the company business model is to offer very attractive rates/low closing costs, deceive clients with imcomplete or inacurate information, collect the $500 deposit as soon as possible, provide a low appraisal (I guess it is their own approsal company) so they rates they initially offered are not longer valid and when peple complain, either they do not give you the deposit money back or if you feel you are stuck with them you continue with the process at a higher rate/higher closing costs.

When I originally contacted Quicken Loans, it was for the purpose of refinancing my existing mortgage. I made it clear in my initial chat conversation with their loan officer that I was looking for a no money down option to refinance my first mortgage. At that point he stated that there would be a $400 deposit required to begin the loan process and that I had the option to get the money back at closing. When asked if any other money would be needed to close, it was stated that no other money would be needed. At that point I gave my credit card information and permission to begin the loan process. During the process an inspection of the house was conducted and it was determined that repairs to the outside of the property and a mold inspection was needed. When asked if these costs would be rolled into the new loan, the answer given was no. I reminded the loan officer of the conversation that we had regarding no money down and that financially I could not afford to spend much money on these repairs. Upon paying for a mold inspection and the repairs, which was an additional $285 out of
pocket expense, it was determined that mold treatment was needed. I again asked if this cost could be rolled into the loan and reminded the loan officer of the conversation we had in the beginning regarding no money down. He stated that the expense for the mold treatment would have to be covered by me and could not be rolled into the loan. I feel that the Quicken Loans representative was fraudulent in his advertising of the refinancing option in that I have spent $285 on top of the $400 deposit which I am not able to recover and I was originally told that the only monies needed would be the $400 deposit which would be returned (if I chose) at closing. Had I known that there could be additional expenses for the loan that I was responsible for, I would not have pursued this Quicken Loans product.

We need to stay together and prosicute this company

Also, file a suit because of mental stress

the internet is a great thing but it seems that every time i try to order something or try to use my atm card things turns out to be a scam.

If the goverment would start prosicuting these people. Also make it a felony to use these money making scemes, make it manditory jail time

these things could be cut out. The government is taking the (internet)and

letting these thugs get away with further ruining good people that is trying to get their credit rating up by doing. We need help from our goverment and worry about politics later.!!