When going through them to re-finance they had the best deal as far as monthly payments but when you add up all the fighting you have to do to get them to honor these prices it's not worth it. And now after I agreed with them about this loan discount fee before I settled, they told me to treat this like paying points b/c that is how they are able to achieve the cheaper/lower loan/payments. This would be find if they were viewed as paying points b/c at least at the end of the year you could deduct them from your taxes but b/c of the legal wording you cannot. Why tell me to treat them like something then have me do research and figure at tax time I would have a deduction but b/c of legal wording I do not. So, thank you for selling my loan to a good company and do not ever contact me again.

When I used Quicken on my original home purchase 4.5 years ago, I had a good experience, finding them to be competitive, straightforward, and efficient. So I called them back earlier this year when I wanted to re-fi. Something appears to have changed with they do business.

Initially, my banker quoted me a reasonable rate on a 30 yr fixed mortgage, with about a half point in origination fees. Reasonable. So I put down a $400 deposit with them to initiate the appraisal. Appraisal came in at $4, 000 less than the assumption we based the first GFE on, which just meant I had to come up with $3200 more at close, no big deal. But in the meantime, the wife and I decided that a 5/1 ARM would better suit our situation, so I asked my banker what he could do for me in that product, and he quoted me a rate that was reasonable, but higher than the national average.

So a week goes by, and I log into the quicken website to update some bank/funding info for them, and I notice that it says it is waiting for confirmation of funds to close in an amount significantly higher than the first GFE plus the extra $3200 in principal buy-down. And there is no updated GFE. So I ask him about this, and he sends me a new GFE, and lo and behold, the new GFE on the 5/1 ARM contains an extra point ($2K) in origination costs compared with the initial quote. Let me stress that he NEVER mentioned he was doing this when he quoted me the rate on the 5/1 ARM -- he just said that my closing costs would be higher (due to the lower appraisal and extra money to get to 80% loan-to-value). So at this point I smell classic bait-and-switch. I call my banker about it, and he mumbles something about not realizing he had put in a "discount" fee to get the rate he quoted me, and that he thought he could probably still get the rate he quoted without the extra $2K in origination -- he just had to "talk to his manager". What, am I buying a used car here? Of course, he never got back to me on that, apparently just hoping I'd ride things out since I'd already put down a deposit with them. The whole thing sat very wrong with me, so I found another lender to give me a significantly better rate, at significantly lower cost, and most of all somebody that I feel is being honest with me.

I asked my new lender about using the appraisal Quicken commissioned, so that I wouldn't have to take a complete loss on the $400 deposit. His response was rather telling. He said he would rather just order a new one and pay for it himself, since they had several issues with Quicken transferring appraisals in the past, and with them doing everything they could to sabotage deals after they had lost them. That sounds like par for the course with Quicken Loans these days.

Perhaps this is about one banker's underhanded tactics, and other bankers at Quicken are honest and reputable. But I sure wouldn't want to take that chance.

After telling Quicken how I felt about all of this, I ended up speaking at some length with someone fairly high up in their organization. For the sake of fairness, I will tell you what Quicken's explanation is. They say that when they switched my "product" after the appraisal, the "good" past-customer pricing didn't automatically carry over, that it requires some sort of supervisor approval. So, their story goes, he quoted me the rate he knew he could get me, entering it with a discount fee, fully intending to back that out later after getting supervisor approval for the "good" pricing. The problem with that explanation, as I see it, is that a week after he switched my product, and I put him on notice that there seemed to be an issue with the "funds to close" amount and asked for documentation (new GFE), he took about a day and a half to respond to my request, and when he did he sent me a GFE that included the extra $2K origination. Now if it was something waiting on some clerical approval that he fully intended to remove, that certainly would have been the time to remove it. The fact that he left it in there is telling. My firm opinion is that they were ready to pull out that extra origination if I squwaked, but the hope was that they could slide it by and sort of hide it behind the extra principle amount needed to close.

To sum it up: they quoted me good pricing to get me to put down a deposit, then they switched me to garbage pricing when I changed what I was asking for, and then they were going to put me back in the good pricing if I complained (blaming some clerical oversight), but leave me in the garbage pricing if they could. It's not so much actively dishonest and predatory, it's just typical cheap sales tactics. I believe there are lots of lenders out there who do not operate this way, so for that reason I would recommend staying far clear of Quicken Loans.

I was told that they could do everything I needed to get credit cards paid off and cobine all in one loan .This was before christmas so they assured me everything was go and they charged mycredit card 500 and got a over limit charge and now they wont show there good faith and return it. Icalled the company after I was told something was wrong with the tittle work from my other loan place This was a bareface lie cause I call the other loan company and tittle work was fine. Also when went to call back again phone # was changed .They told me that I couldnt get any money for credit cards and only thing could do was loan amount I have with anouther loan at same interest but this is not what I was told up til jan 18th.Also there apprasier, did really low apprasial so low house 20, 000 less than before and I had painted added new well new painted shutters and put new metal roof on it after the other app. Which means it app. for probally 35, 000 less than 11 mos ago and home prices have been going up last 4 months .Go figure. They need procecuted

In June of 2009, I contacted Quicken for a simple refinance of my present home. I am an older woman, semi-retired graphic artist who works from home. I bought this home nine years ago after my divorce. This home represents a personal triumph for me as it was the first home I bought all on my own, with my own credit and income. Now as a self-employed individual, I don’t show much income. My accountant utilizes the appropriate deductions, etc., with the resulting bottom line being very nominal for tax purposes. In the past, my loans have been “no-docs.” My credit rating is excellent and my cash flow good as verified by my bank statements.

When I contacted Quicken Loans, I explained my self-employment status with low income and the representative assured me that it would not be a problem. I was pre-approved, contract e-signed, Good Faith deposit applied to my credit card, and the nightmare began...

It went on for nearly eight weeks. The underwriters wanted more and more. I faxed, I emailed, I mailed, I documented, I spoke with countless individuals. They determined that I had to add my new husband as a co-signer. I cooperated. I sent more documents. Nothing seemed to be good enough. I was turned down on that first loan contract. I was offered another loan with higher fees/interest rate. As it was not in my best interest, I declined. I was then offered another loan that had the same rates as the first loan. I thought this was odd in light that I had already been refused, but I again e-signed contracts for this new loan. Once again, the underwriters declined. Then again I was offered another loan with higher fees/interest rate which I declined.

I requested a return of my deposit. I was told no. In essence, I had to take any loan that Quicken could offer, good or bad, or never see my deposit again. At this point I was furious with everyone involved. I wanted nothing more to do with Quicken Loans, except, to get my deposit returned.

I received one last phone call from another representative wanting to offer me yet another loan. I told him in no uncertain terms that I would not do business with a company as unethical as Quicken Loans.

But there was still the problem of my Good Faith deposit that had been applied to my credit card. I was informed countless times that Quicken Loans had spent my deposit on the appraisal and credit check and since it was spent, it was gone. So, despite the fact that I was approved for a loan, signed a contract for that loan, and then ultimately, through no fault of my own, never received that loan, not once but twice, was not entitled for a return of my deposit. Really?!!

I have spoken to many Quicken Loans employees, most of whom I have found to be trapped working for a company as unethical as this is. They had little to say in response to my complaints except a parroted corporate response. In my heart I believe they know who they are working for...

I put in a dispute with my Chase credit card in August just barely meeting the eight week minimum deadline for disputes. Months later, I get a letter from Chase stating that they rebilled Quicken Loans. Quickens had mailed them a copy of the bogus contract with the clause about the deposit highlighted. Chase’s letter to me stated that because there was a contract, the same contract Quicken Loans feels validated not to honor, however, feels validated to demand that its consumer honor, Chase would not dispute the charge. Chase’s “fraud protection” did not protect me from Quicken Loans. It seems Chase and Quicken Loans are partners in this venture.

I personally believe that a class actions suit will definitely ensue. There are entirely too many individuals who have been lied to, stolen from, insulted, and made fools of. Myself included.

This is a tough time in the economy for many, many hardworking people. For a major corporation to prey upon so many unsuspecting individuals, is unfathomable. It is common knowledge that Corporations have no conscience. But I’ve never seen it so flagrantly displayed until now.

Speaking for all of those who were ripped off by Quicken Loans, I guess we will have to do with less this Christmas. I know in my case, $400 would have bought many nice gifts.

I been unemployed for the last 6 months me and my husband and I are been looking to lower the payments in the house to make it a little easy on us till I get a job, since I am not getting unemployment either. We checked with a couple of local banks and they told us after they review the information they can not give us one because we owe more than the house is worth. At the begining of this month my husband decided to get on line and check, he found the web for Quicken Loans and submited our information.

That same day we received a call from one of the representatives from Quicken and explained to him the situation and he told me they could not do anything either. But the next day I received a call in the morning from Jeremy saying that he was from Quicken and wanted to help me with the loan, I asked him how he was able to help me when the other representative said they couldn't, he said he has more experience, than they work with the FHA and he will be able to help me (I explained to him that the loan was declined before due to the value of the house is less than what we owe according to the other banks).

Later in the conversation he told me to get started he needed for me to give him $500 and if the loan didn't get approve I will get the money minus the appraisal fee. At that moment I asked him again what happen if the house is worth less than what we owe, and he told me we have options (plural) which I assume that they can loan you more than the house is worth due to good credit since my credit is over 700 or something similar (because he was aware at that point than we didn't have any extra money due to my work situation).

Taking in consideration what he told me that he was going to help me to get the loan even in the house value is less I accepted, and taking money than I really can afford to give I gave him the $500.

About 3 or 4 days later we received and e-mail saying that the loan was approve but last Monday December 7 I received a call from Jeremy saying that was not approve and the only way to do it is for me to come up with 8 or 9 thousand dollars (he knows better we don't have that kind of money).

When he called me I was in the doctors office and when I called him later and asked about the options he promised me, he said coming up with the money was the only option and he will send me the appraisal information.

Since I was obset I decided to wait till yesterday to call him back, I told him I wanted to have my $500 back because I was lie from the begining, he said he can not give me back my money. Later I sent him an e-mail telling him that I he didn't give me back my money I was going to do a complaint in the internet.

He called back and told my husband he listened to one of the calls and he said he told me for the loan to be approve the house needs to be worth $73, 000. At that point I sent him another e-mail asking for the recordings to be send to me because if he mentioned something like that I will never give the money because I know for a fact the house with the market drop doesn't worth that much. And if he mentioned after I gave the money I trusted in his word than he had other options for us.

He called me back and offered to return to me $175 and sent me the appraisal, he told me too that he listen to the first conversation with the other rep when I told him what the other banks said but he is saying that I never told him directly to him than the other banks said that house was worth less than the loan amount.

I am requesting to have the full amount send back to me due to his lies and deceiving ways. I requested to get the tapes of the conversations and he is not giving them to me because he knows he did something wrong.If they refusing to do anything I will send a letter to the FHA or whoever I need to and then the public will know what kind of company they are.

And I requested him to send me something in writting saying I am getting back the $175 and he is not doing it either.