10-04-10 Monday Recieved a call from Quicken Loans saying they might be able to help us with our home loan. We got out current loan through them in 2006 so I figured the process would be quicker to go through them again.

I talked to my DH and we decided to work with them again. Johnathan Smart the agent told us to fill out the electronic forms and he did tell us about the $500 "good faith deposit". To get a monthly payment we felt comfortable with he told us we could "buy down the rate" after HE explained how it worked we thought ok we will pay and additional $9, 200 in closing.

Well by Tuesday I decided to research a few other companies, I found a company that was offering a better rate, monthly payment, and closing was only $2500. So I called Johnathan and told him we were going to review our options with other companies and to hold off on proceeding further. He said ok but you will lose your $500.00 because you signed the paperwork. I said that's crazy you haven't done anything. He said well that's the policy. I said it hasn't even been a full 24 hours. He said will that's the company policy and you signed the paperwork.

I told the person at the other company what Johnathan had said. he told me that was illegal and a violation of RESPA. That there was no service so there is no Fee. Even if I signed the paperwork

Anyway it's now Wednesday and I am starting to get angry so
here is Jonthan's cell number 216-269-1910 work 216-
589-8900. If a lawyer reads this
please inform his Quicken branch of the law.

We were just minding our own business they called up out of the blue and decided it was a good time too screw us out of our hard earned money.

I pray they choke on that $500.

Thanks