We purchased over 1200 sq' of laminate flooring in Sept. 04. It was installed according to directions, using top quality underlay. The laminate started to separate and huge gaps showed. I called Quickstyle. Joe DiNardo came to our house on April 18/07. He said he would take a report but that it would take a few weeks to get back to us. We didn't hear from anyone from Quickstyle. I called Joe back on Nov. 21/07 and asked why no one has called me. He said he has been "waiting for paperwork" from the store where we purchased it and that a report hadn't even been submitted to head office. He said he has been "very busy". This was 7 months later. He said he would call the store and get back to me "right away". It's been almost 2 months and, again, no one has called from Quickstyle and he hasn't called me back. Recently, while in RONA, I told a customer about the flooring so that he would consider another brand. He told me that he knows it's "crap". He was installing it for a customer and it was breaking off at the ends where it comes apart. He referred to the product as "garbage". An employee of a large store that sells Quickstyle says that they have a lot of problems with them. I guess that once they've sold you the product, they couldn't care less. DO NOT BUY QUICKSTYLE FLOORING!!! There is also another complaint on the BBB website about them not solving a customer service issue. I've had 2 contractors tell me that the product is defective--it doesn't clip properly.