My complaint isn't with the food, but with the lousy service..we visit Quizno's often and love their food, but the food even though it is great isn't worth the constant aggravation we go through trying to order! These people neither speak nor understand english..when you are greeted you have to ask the server to repeat what she's said then you order and you have to repeat very slowly what you want at least 3 times before she gets it..it always gets me when I order a certain sandwich she always asks if I want the sauce that comes with it..duh that's why I ordered that sandwich..she puts toppings on your sandwich then asks if you want that topping..on our last visit she filled my Partners sandwich with lettuce then said "you want lettuce?"..to save time my Partner said "I do now"..neither of us eat lettuce..and we each get a different sandwich and split them...so I spent most of the night picking lettuce out of my sandwich..she added salt to my sandwich without my asking her to..this is dangerous coz my baby has heart trouble and can't have salt..I was able to order only one of my wanted toppings before I could ask her to add more to my sandwich she already had it cut and wrapped up..the setup is all wrong in the store..they need all the toppings together and the oven at the end of the counter, but that's a whole other story. We decided to use two of our coupons one each mine was for free chips and a drink and my Babys was for $2 off a large sandwich..I set my coupon down in front of the Girl at the register who spoke little if any english and said we are paying for our orders seperately..she proceeded to ring up both orders I said again no, both orders are seperate..she finally voided my order left my babys order in place I paid then discovered she didn't use my coupon which was in front of her, the other older Woman gave me back the cost of my coupon, then rang up my order and used my babys coupon on it..I guess it doesn't really matter which coupon went with which order, but the sheer aggravation of it all finally hit us and we have decided to get our Quizno's fix at a different location, true we may have to drive about 30 mins out of the way, but at least we wont be aggravated anymore! The thing that gets me is they never give you napkins if you get any you have to ask and they only give you one each..for those messy sandwiches..come on!

Date: Saturday August 9, 2008
Approximate time: 3:20pm-3:45pm
To whom it may concern:
My husband and I were having lunch in the lobby area of the Quizno’s located in the Prime Outlets of Pleasant Prairie, WI when we noticed an unusual altercation between about four Quizno’s employees and a female customer. We weren’t sure but it appeared as though the woman had an issue with the sandwich she was served. The restaurant employees refused to remake her sandwich or issue her a refund. One of the Quizno’s employees even yelled, laughed at and mocked the woman. In all, the woman left the restaurant without a sandwich or a refund; my husband and I also left. My husband and I found it very strange that the employees were not willing to at least offer the woman another sandwich. The entire scene was very bizarre and highly unusual, and made my husband and me very uncomfortable.