On monday 11/10/08 I had odered direct.tv through qwest company the package deal they had running for speacials get 200.00 dollars gift card if you order direct.tv or high speed intrnet services. My appointment was confirmation for 11/12/08 to set up the cable DVR boxes.No one showed up, called Direct TV and spoke with Joey at 0630pm and he said to call back becuase he could not pull up the files, called at 640pm and spole with Troy and he stated I had cancelled the scheduled for thursday 11/13/08 per his report, I then asked to speak with a supervisor and apparently no one has any I dea whats going on.Im now speaking with Chrystal and she trying to contact the people who are will be installing the T.V boxes all I have been doing is being transfered to several different operators its redicolous, Im still o the phone waiting and its 7:08p right now.Being I had taken off from work early just to besue that someone is here for the installation, This is so crapy im goingto ask for a month off my bill!