In May 2009, I called Qwest to find out the special they had going for bundling my Internet Service with Direct TV. I spoke with Kevin Hansen. After discussing the service with DTV and the prices. I said I was interested in it. He told me that I could get Internet for $14.99 a month with the fist six months free, then thereafter the $14.99. I would get DTV for for $45.00 which included 1 regular received and $5.00 for the DVR. As I was already spending $36.99 a month for Internet Broadband and $43.07 for Charter TV Cable, this was a very good deal. I had him e-mail me the specifics so I would have it for my record.

There was nothing about getting my rebate from DTV myself or a $10.00 charge for the DVR programming. When I called Qwest and inquired about it, they didn't have any record of this order but the order of $36.99.mo for internet like it was and around $72.00/mo for Direct TV which including the three movie channels. When I explained what was promised, they told me I had to apply for a credit from DTV of $21.00. For what I didn't really understand. I thought that this would straighten the problem and they would uphold the agreement between Kevin Hansen, their agent, and, myself. They said it would take 4-6 weeks to have the credit come thru.

The next month I get another bill for $72.?? and called them again. I spent 45 minutes on the phone being transferred from place to place without results. They were very rude and very stick it to you attitude. They said they were going to go back and listen the the many phone calls I had with Kevin Hansen, who personally called me. They said it would take two to three days. They called me back the next day and came up with they were going to credit me with approximately $250.00. When I asked what it broke down to, the person could not tell me. I said I needed someone with some authority and they gave me someone else who in return could not help me. They turned it over to the dispute department. They said that they could not find the telephone conversations. They said about only 80% of the calls were recorded. Funny how my phone calls didn't get recorded. If you want to get a good deal, but screwed, email [email protected].

I think that Qwest should be investigated and have to uphold their offers given by their agents representing them. Where I work, we have to back our word with actions, so should they. BEWARE it's not what--"What you see if what you get" It is "Buyer Beware"

I have spoken with a 23 different people to get my service with you corrected. This has gone as far as me feeling I need to contact the BBB (which I have contacted and you will be hearing from them shortly) I had been very pleasant with your people at your company and feel my hospitality is completely gone with how incompetent your team is. I am going to sum this up for you and you may contact me for more details.
I started my service with qwest/direct TV in the middle of March. Was told a price and received a different one on my bill, a much much higher one at that. Not only that but I received two different bills with two different account numbers. I called in and the guy I spoke with told me one account was for a guy named Joe in Boulder CO and not to pay this bill another told me it was a dummy bill to start an account with you. I then received more bills one for 275.00 which was my "first month charge" and the next day my Internet service was cut off... I called in to make a payment and got transferred back and forth from Qwest and Direct TV because neither of your companies could figure out who had my bill. I was being transferred back and forth until I received a message that the offices were closed and I had to wait till Monday to speak with someone.
Monday I called in and finally I was able to pay my bill "some how" they found my account. 24 hours later my service was still not restored. I called in again to see what the problem was they were able to restore my internet and through this I was told I was only getting .5 of a gig speed internet for a 7.0 gig I purchased. They had to send out a tech to give me the service I had already been paying for.

I then got more bills for this guy Joe in boulder with my name and address on them. I was beyond upset with your company. Called in and was told it would be taken care of. Asked them why I wanted at least the phone portion of my bill refunded back to my account due to the abundance of problems I had encountered. I was transferred to customer loyalty. She told me I could sign a 2 year contract for 6 months free Internet...no way! I refused and she then said a manager would get back with me.
Guess what... another bill. At my bitter end I called in again and this time spent 3 hours and 27 min and many different people including managers to get this straighten out. It turns out "some how" which no one in your extremely dysfunctional company could explain to me, my bill got "separated" when I had asked to bundle my services when I first started. I was also being charged for the same thing on both Joe from boulders bill and mine. So do I believe anything your company says? No. And I told them I was not going to pay some one else’s bill. I had already paid mine. Also on his bill "I" was getting charged for services I do not have with your company so this is even more proof this is not right. They tried to force me to pay this, which is unbelievable sense no one could tell me why the account numbers were wrong.
I told them no way was I going to pay this and your company is taking the bullet for there own mistake. They transferred me back to customer loyalty. I told her the situation.again.. And after over an hour she finally understood I want this other bill taken care of. She said 120.00 would be refunded to my account. But it will take up 6 billing cycles. Which in this time It will already have been sent to collections and effect my credit. Which will be another problem for you. I told her thank you. She then asked " how can we keep you as a customer?" I told her no way not with what I have been through, I just don’t trust the company. And her response was " well then I cant give you the 120.00 credit" What! I went off on her. I told her yes she was. And I wanted the number to corporate. She said, " They don’t have a number, Just a P.o.box" I told her to then email that to me. Then at one point she said " I took it upon myself to get this credit for you and I have been on the line for over an hour with you." really? Okay well I was on the phone again for 3 hours and 27 min Im sorry she had to sit at her desk and do her job for over an hour.

I got a cancel order confirmation and guess what? No one has came and got the boxes yet and also the 120.00 credit went on the account...the wrong one.. So I still have a bill that has not been taken care of.

I have names of all these people. I have again reported you to the BBB and will report you to every one I can think of. I still have not heard back from any one, which makes me think you are all to scared to face the problem you caused. And as far as my credit being affected by this "other bill” I will take this to court.
I still haven’t received the p.o box for corporate.