I bought a brand new SONY camcoder and the advertised price was $599. When I got on the phone the salesperson told me that it is a foreign model for this price and sold me a US model for $999. When I got the camera it was a used or refurbished camera in a box. I immediately called them and after a hold of 35 minutes or so the person just picks up the phone and transfer me to to an extension with a minute. As soon as the phone was transfered the line was disconnected. I kept calling and after long holds the person would get on the phone and before I could finish my first sentence I was told " let me transfer you call" and will disconnect the phone. I send them email but no reply. The camera cannot be returned without their auth. code given by them and I do not find a way to get the auth. code. These people are FRAUD. Please be careful and test yourself by asking for their customer service.