RAC
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Category: Automotive
Contact Information
Cardiff, Wales|South Glamorgan, United Kingdom
Phone number: 07405288118
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RAC Reviews
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dannys029
June 14, 2011
MONEY
I CANCELLED MY MEMBERSHIP AND AFTER TWO MONTH I STILL DON T HAVE MY MONEY BACK, JUST E-MAIL AND PHONE CALLS FROM CUSTOMER SERVICES WHIT THE SAME STORY "THE CHEQUE WILL BE WHIT YOU SHORTLY AND A SECOND CHEQUE FOR YOUR CALLS!!!"
I UNDERSTAND ITS CREDIT CRUNCH BUT ITS NOT MY FAULT!!!
DO NOT DEAL WHIT R.A.C.EVER BECAUSE WILL BE JUST A BIG SCAM, YOU WILL LOOSE THE MONEY THE TIME AND MUCH MORE TRY ANY OTHER COMPANY IN UK EXCEPT R.A.C
WHAT A SHAME I BELIVE IM IN UK BUT THE RAC PEOAPLE TRY TO MAKE ME BELIVE I M SOMEWERE IN FAR FAR FAR EST WERE THE STRONGER GET EVERYTHING
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Individual
February 7, 2011
Bad service
I finnished paying for washer and dryer, but from the beginning had trouble with washer.Called to see if they could help me whey before i paid it off, but never done nothing about. Only had washer a 1 year and it is broke.I think they buy rejects from the factory!! Ihave always liked RAC but I will never rent to own anything from them again!I thought they carried good things but they are burning people with the things people rent to own, WORTHLESS!! Could some one be able to tell me how to contact the main office, or the main person to cmplain to.
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Yost72
October 19, 2010
Bad advice writing off car
Our VW Touran (reg 56, cost £8.5k 18 months ago) started making a horrendous noise on a dual carriageway a few weeks ago so we stopped the car and called the RAC. We were towed back home as the RAC man said he thought the turbo was about to go.
The next morning, another RAC person came to tow us to the nearest garage. He did not believe the turbo was about to go and believed it was just a loose pipe. He said it was fine to drive to the garage and he would follow behind. We did so, and halfway there the car seized up. We ended up being towed the rest of the way.
The garage advised that the car should never have been driven and that the RAC man was wrong to tell us to do so. Firstly, they said that as oil would have been draining from the engine due to the turbo problem, there was a real possibility of the car catching fire and secondly, as a result of it being driven there was also the possibility of long-term engine damage to the car.
6 weeks after having the new turbo fitted, we started hearing funny noises again, and we took it back to the garage who said that there is a problem with the engine, causing the turbo to keep breaking. The engine would need to be completely stripped to find the problem and the cost is prohibitive and they said we would be better off getting rid of the car now if we can.
They also said that there is a strong possibility this is linked to the fact that we were told to drive the car to the garage with the turbo problem.
Therefore, the questions I have are, a/ does all of the above sound correct from a technical perspective and b/ are we in a position to take any action against the RAC as we basically now have a car which is useless?
I know we cannot prove the direct link, but it is irrefutable that the RAC man gave us incorrect advice, so surely they at least have a case to answer?
Any assistance would be greatly appreciated. Thanks
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BenH51
November 24, 2009
False statements
The below is provided on RAC web site.
What if I have to make a late payment?
Need a little help? No worries. Unforeseen things happen, and Rent-A-Center understands. If you ever need to make a late payment, simply contact the manager of your Rent-A-Center store—weʼre happy to work with you!
Funny how this is not an everday practice. This statement should be consider false advertisment and I'm very suprise to see that there is not a case pending. By this statement posted on RAC's Web site this is not being honored. I personally will be persuing a lawsuite as this must come to an end.
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October 29, 2009
Awful service
I am Barclays Bank Customer, I have addition plus account which collects almost £14.50 from my current account every month. Against this amount; they promised to provide me some services like RAC (Car Road side assistance), medical insurance and some other services. I am paying this amount to Barclays banks since long. Today on 21st of April, 2009 my car broke down when I left my office at 5:40 and car did not start. I contacted to RAC, they said they will come to me between 50 to 90 minutes to provide me help. They also said whoever is coming to you will contact you when he is about 10 minutes away from you. As per this statement I should wait at least 80 minutes which was already long enough. After waiting 90 minutes, when I contacted them again to inform no one is here and I am still waiting... I was afraid by hearing their response that they have not got any person to come to me and I might have to wait for more 2 to 4 hours. I replied them, you could inform me about this in start so I could have gone in time to home instead of wasting my time here in car park after spending my whole day in office. They said we cannot do any thing. We can only say you to wait but we cannot promise any thing. I dont think this was worth. I called to Barckays people to complain about RAC because I was paying to Barclays. They transferred me to RAC and they again after wasting my more 20 minutes promised to call me back in 10 minutes but never called back in next another hour. So finally wasting my almost 3.5 hours I left that place and left my brother there with the car; who has contacted to a mechanic who has promised to come and provide service by getting huge fees. Now I am planning to speak to my Solicitor and will discuss with him what can I do agains Barclays and RAC.
I would request to all new users to not business with Barclays and not to get service of RAC so atleast they will know what loss they can get by not providing required service to their customers.
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May 27, 2008
Money scam
My parents have come over from New Zealand to drive around Europe in a camper van that my husband and i own.
They called the RAC before they left NZ, explained that the van is owned us (we live in Scotland), and that they would be driving around it Europe in it for 4 months. They informed the RAC that they do not have UK drivers licenses on several occasions throughout the conversation and asked for an insurance quote to cover these circumstances.
The sales person they spoke to insisted that they would be covered and that nothing would be a problem. They could be covered on their foreign drivers licenses and covered throughout Europe. The cost would be around £600 - which they paid in full.
After they arrived and read through the policy documents (which were sent to us in Scotland) they found a small clause in teh small print that contradicts the document by stating "will not be covered in Europe on non uk drivers licenses" - so we called them again.
We explained again that they were driving it around Europe and needed insurance to cover them and also informed the rac that they had foreign licenses. The person said that they could be insured but it had to be an additional cost of around £600. To which they paid. (total now stands at £1200 to the RAC - £0 to us)
We have called the RAC today - to chase the new docs that still have not been sent - only to be told that they are not insured to drive in Europe unless my husband - the owner of the vehical is with them - Something the rac failed to mention in the several previous conversations we had with them. And since my husband cannot take 4 months of work to go and be a 3rd wheel on my parents romantic 2nd honeymoon - the RAC say now that they cannot insure them.
I have just spent the last hour on the phone trying to cancel the policy because we were mislead into purchasing it only to call 3 different times, get hung up on once, told he cant refund me cause the customer service team was closed for the day and another person couldn't find my policy - convenient!
How do i get my money back - and money back in full?
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