This company is a scam, It's my belief the people that run this operation do it from their house. Wasted an entire week trying to order a sound proof rack QCR0901. They first state they can't give proper shipping prices on their website so they will contact you with a price. They contacted me first saying it will cost $180 and I agreed. Next was them coming back saying it will be an extra $30 for residential, and then emailed me a gain saying it will be additional @30 if i don't have a loading dock. After agreeing to all that they then inform me that I need to make a wire transfer to their company account. When i called them to speak to a Senior Exec I called the operator and got the same lady that was writing me in email. After arguing with her for 15 minutes I found out they wouldn't do anything to help me. The lady refused to transfer me and ignored all my arguments as if i wasn't even talking. As if she was a robot. It was like Please can I talk to a person in charge, Bla bla bla bla, Going on about how this is how it is etc... I said that I understand, but if you can please transfer me to you're supervisor. Bla bla bla bla, ignoring my every word. I ended up saying you have 1 last chance to make this order work or I'm taking my business elsewhere and writing a review about your company. Just kept on Bla bla bla bla.. I said thanks for waisting my time. Goodbye. Horrible experience!!! I recommend at all cost go somewhere else. As it's my belief 2 people run the whole company from their house.