Radialabs offer a free sample of their product and if you are not satisfied after 14 days you just email them and cancel the order and they will not send any products. Or that is what they promise.

The truth however is that it is almost impossible to contact them via phone or email and when you do send an email it is ignored. When you phone they keep you waiting on the line for up to an hour. I was finally able to speak to someone who said if I could prove I had sent an email cancelling the product they would refund the costs. I sent via mail the copies of my emails and I also emailed the copies. I have subsequently followed up with further emails and thus far had no response.

Of course after the fact I checked on line and there seem to be hundreds of people in excatly the same situation as me. I have no idea how to follow this up if all they do is ignore me.

I ordered a free trial supply of Radialabs wrinkle reducer. I received a letter with it stating it was a 14 day trial. I had it 10 days and it made my face break out badly. I called to cancel and was told that the trial was to start the day it was ordered, and it did not matter what day you received it. They told me it was day 19. I checked my bank account and they had already taken $74, 95 from my account and I had only had the product 10 days. Nothing was said to me about calling if you did not receive the product immediately or that the trial started on the day you ordered the "free" sample. The agent said if I mailed back the bottle, she would refund 1/2 of the charge! This is a big ripoff. She read a statement that she said I had checked and there was some wording that said the trial started the day of order. I do not recall reading anything like that at all!! Watch out for this company. The policies are very misleading and fraudulant. I used my debit card so I do not know if I can do anything to get money back from the bank. Beware! I thought I had 4 more days of the trial period according to the letter. What would have happened if I had not received it at all. You have to mail it back in order to receive even half of the charge. I am on social security and cannot afford big charges like this. It made 3 checks bounce and my account is now negative $134!!!

advertised free sample only to pay p&p.had product for 7 days, developed allergic reaction. attempted to ring and sent four emails to cancell payment, no response to emails and calls rang out, 14 days later £69.90 taken from my bank account by radialabs. My bank have been informed and are taking action. One BIG SCAM

I decided to try Radialabs wrinkle reducer and ordered it on Dec. 13th. I received it Jan. 6th. There was nothing in the box that it came with to tell me how their billing worked so I decided I better call before even trying the product. When I called the connection was terrible. It made me wonder where in the world are they doing business.

You aren't sure if you can try the product for free and then order if you think it works or as it turned out you are charged in 14 days and then can't return it. They make you believe you have 30 days to try it but, actually they give you 14 days before they charge. It turns out because I ordered the product before Christmas that the mailing was delayed. Since they are automated I was charged automatically at 14 days when I hadn't even received the product. When I questioned the young man on the phone about this business practice he told me that I should have read the terms and agreement section on their website. I asked him how small that the writing was and sure enough when I went back and looked at it the writing was at the very bottom and extremely small and nondescript. I asked for the address of where to send back the product and the customer service man hung up on me. You would have to be crazy to try this product after reading what I went through. Now, I have to make sure that the charge is refunded to my credit card.

This is a complete scam. After ordering and paying for a "trial sample" online, the sample did not arrive for three weeks. The day it did arrive in the mail, my checking account was debited $74.00! There was no trial period. This is most certainly fraudulent advertising. The customer "no service" phone number is only a recording. I have demanded a refund via their website and by letter, but no response. I have already reported this company to the BBB and encourage others to do the same. They will continue this illegal practice until enough people get scammed (as I was) and complaints are filed.