i went in to upgrade my att phone and found that that store was the only one that had the one i wanted and the right price but for some reason i was no longer an authorized user they told me so i stepped outside to contact att to make the change and did when i went back inthe manager refused to help me saying theres no way that i could have fixed the prob that fast so i went to the deland store to check if all was well with the account and was they would have given me the phone but they did not have it in stock so i went back to the orange city store to inform them that the info went through but he got rude with me and told me that he could not help me anymore and refused to check the account to verify that all was well and just walked away and ignored me and told the other employees to not help me since there was no way i could change the info on the system that fast that there must be something wrong but it was att that dealt with the info change that was the most rude experience i have ever had and will never deal with the shack again i can not beleive how they could ever make that man a manager with his attitude please never shop at that store ever the company should look over hiring process due to people like that i spent so much money there in the past and would rather shop at wal mart for stuff might be more like crap from there but you expect to get service and junk from there but that is all that that store is full of with him there the first employee told me to go get that fixed and he would get my fone that was all the info he needed but he stepped to the back and manager walked out to help me and screwed me over would rather get a fone i dont want rather than deal with that store ever again DO NOT EVER GO THERE PLEASE GO TO ANOTHER ONE IF YOU MUST GO TO A SHACK BUT NEVER THE ONE IN ORANGE CITY FL

my son's ninetendo was mistakly sent to radio shack warranty department by mistake and they destoried the merchandise. I was told by two supervisors that they would replace it and then when the information was sent to them with the cost they declined. That DSI was 180 dollars and they did not replace the item instead they destoried it.

I am a preexisting Sprint customer who decided to use my full upgrade for a cell phone from Radioshack.com. I paid the shipping and handling fee of $14.99 and received the phone in two days. The phone which looked new and broke four days after using it. I immediatedly called Radioshack to inform the phone was broken and they informed me to send it back via Fedex to their return dept. They asked if I wanted to exchange it for another cell phone, which I agreed. I packed everything the phone came with(manual, charger etc.) including the packing material. I scheduled a pick up for Fed Ex to get the return package. The return was received today and I get a email saying that I would be charged $50.00 for a damaged box. WTF???? I immediately called them to explain how was the box damaged and why was I being charge $50.00!!! The box it came with and shipping box was intact and not damaged whatsoever when i returned it. They couldn't explain how the box was damaged and said that the inspector noted this. I demanded to speak to higher management and canceled my exchange(why take the risk of being charged another $50.00 for a Cell Phone Box on if that phone breaks too ????) My sister also informed me that a couple of years ago she thought she purchased a new phone from Radioshack that also broke...turns out it was a refurbished phone!!!IF ANYONE IS THINKING OF USING RADIOSHACK FOR UPGRADE OR PURCHASING A CELL PHONE, DON'T BOTHER!!! You will get stiffed!!!

ON 5-29-2010 I WENT INTO RADIO SHACK TO BUY A NEW SIM CARD FOR MY PHONE. THE MAN WORKING TOLD ME I COULD PUT THE PHONE IN ANY NAME. I SAID TO HIM, DOES THAT NOT ENABLE TERROIST TO DO THE SAME. HE SAID AT&T DOES NOT CARE. HE STATED HE HAS PUT THEM IN THE NAME OF MR. SCOTT FREE AND MR. TONY MONTANA(FROM SCARFACE). I SAID NO THANKS I WANT IT IN MY NAME. HE PULLED OUT A NEW SIM AND ASKED DO YOU WANT TO INSERT IT OR ME. I REPLIED YOU CAN. WHEN HE HANDED ME MY PHONE, I TURNED IT ON. IT WAS NOT WORKING PROPERLY. I ASKED WHAT THE PROBLEM WAS AND HE SAID I DON'T KNOW, BUT YOU OWE ME $27.44 FOR THE SIM. I SAID TO HIM, I HAVE NOT SIGNED ANYTHING AND MY PHONE IS NOT WORKING SO I AM NOT PAYING. HE WOULD NOT LET ME LEAVE UNTILL I PAYED. MY 4 KIDS WERE WITH ME AND BECAME UPSET. SO I FINALLY SAID HERE. I GAVE HIM THE MONEY. HE THEN SAID I CAN FIX YOUR PHONE FOR $50. I JUST WALKED OUT. I HAVE CONTACTED AT&T, THE FBI, THE BBB, AS WELL AS THE LOCAL NEWS STATION IN NASHVILLE. NOW I HAVE A USELESS SIM AND MY PHONE IS NOT WORKING.

Went to Radio Shack and the manager was very rude to me. If i am going to spend my money then i need the person i am buying from to act like my money business is important.