Radio Shack
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Category: Other
Contact Information 2312 Maple Avenue, Burlington, North Carolina, United States
Phone number: 3362271223
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Radio Shack Reviews
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RicE23
May 3, 2010
Horrible customer service
Was called a liar by a member of the sales staff at this particular Radio Shack. Went in the previous week to purchase no contract cell phone and plan. Picked out both and paid for both. Sales rep told me everything was good. A week later cell phone company told me my minutes were low. I told them not possible I was supposed to have free nights and weekends. They told me originally I did sign up for that plan but the sales rep didn't charge me for that plan. Sales rep at Radio Shack told me I was lying and that he would never had charged me wrong. Now I have to spend more money because of his stupid mistake and his refusal to admit he was wrong when the other salesman can confirm I was right.
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manage021
April 19, 2010
Wrongful Firing!
Radio Shack is an unethical company to work for. They recently fired my husband for an absurd cause. They said that he was "caught stealing, " yet there is no proof of this at all! Because a man paid with a fake ID and my husband shook his hand after the transaction, they are saying that he helped the guy steal products for his own personal benefit! Since when does a handshake prove that you are in cahoots with a scam?? Typically, he shakes about 50% of the customers' hands because he is great at customer service and is very courteous.
In addition, they proceeded to interrogate him, scare him out of his mind and pressure him into "confessing" even though he didn't do a damn thing. So, they "released" him as one of the corporate higher-ups of the company just so calmly said because they "believe" that he helped this guy steal. If he did "steal" why wouldn't they go to the police? That is what you do when someone steals, correct?
So, after that day, he comes home crying because he lost his job and was nothing but a good worker for Radio Shack. He was an assistant manager and was next in line to be promoted to a manager position. Two days later, we find out from one of the other store managers that they are dropping managers like flies and aren't giving any good reason for doing so. And, on top of that, the manager told him in confidence that Radio Shack is soon to let go of every single full-time employee they have or demote them to part-time in order to cut costs.
Hmm... fishy? Don't you' think? We certainly do. The manager said himself that he believes they fired my husband in the way that they did because they saw that pinning this on him was a good way for them to avoid paying him for unemployment. He filed, and of course, was denied.
He worked with them for the greater part of his professional life and was bending backwards just to get a manger position. Radio Shack doesn't even pay their employees enough money to live comfortably. And, don't be fooled by the "commission" that they say you'll make bundles off of, because you won't. Unless you are in a high traffic area, of course. But he worked in a small town. Therefore, the pay was pathetic.
We aren't sure if we will fight this because we just don't know how to go about doing so. If anyone has ever dealt with a similar situation, please shed light on the situation.
And trust me, I would have known if my husband stole something because I am in charge of handling our finances and balancing our checkbooks.
If you're looking to work with Radio Shack, I recommend you only do so if you're only interested in a temporary position. They are an unethical company and will do whatever they can to save a few bucks. Thankfully, my husband is in the running for a few good paying jobs. Jobs that pay over $10, 000 more in salary than he was making at the crap shack. However, it doesn't take away the hurt of the way he was wronged by radio shack.
They promise a stable career for their employees and only deliver a pile of steaming sh*t. He isn't the only employee that they've treated wrongfully. We've both witnessed many of the part-time employees only being given 3-hrs per week on their schedule and then being fired for lack of performance. How in the world can you meet your sales goals with Radio Shack if you are only working 3-hrs per week and most of that time you have to spend building displays??
They promise health plans after a few months, yet my husband was given the run around for over a year.
And to top it all off, they are unethical in the way they treat their customers. There were a few employees in the store where my husband worked which were allowed to deliberately lie to customers about the specs of a product or what you can use it for only to make a sale. And, when my husband reported these unethical practices, they were dismissed without the other employees even being reprimanded.
We are bitter that they fired him wrongfully, we will admit that. But, who wouldn't be? However, we would never lie about anything this important, so rest assured that all of the information you are reading is indeed factual.
This is not to say that all districts of Radio Shacks treat their employees in this manner; there may be a few gems out there (maybe privately owned franchises). But, for the most part, you will work your ass off for minimum wage, they'll promise you advancement and then drop you like a fly if they feel like doing so. They did it to my husband, and they can do it to you too!
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tontot
April 13, 2010
Refuse to accept gift cards
I went to the Radio Shack in Francis Scott Key Mall, Frederick, MD to buy iTunes gift cards on 04/13/2010. After one employee rang them up, I gave them my Radio Shack gift cards. That employee went inside and brought another employee outside whose name is Joey. Then Joey started asking me what is my name and my information which I gave him. Then he asked me what is my home address which I refused to give him since I don’t think it is needed for a transaction paid by gift cards. I asked to speak to the manage on duty. Amanda, the manager, came out and explained to me that something fraud is going on and Radio Shack needs to verify all gift card transactions. I said that’s fine and gave her my gift cards so that she can do any verification she wanted. Amanda called somebody and told me she waited for him to call her back. After waiting for 15 minutes, nothing happened. No one called her back and she did not try to do anything. I told her that I was not going to waste my time to wait endlessly to be able to spend my gift cards. She just simply ignored and let me know I could not use my legitimate gift cards. Both the manager and employees are rude and lack of customer service orientation. I am going to file a complaint to Radio Shack corporate and BBB.
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Joey Joe Joe Junior Shabadoo
April 11, 2010
Cash Refunds Require Personal Info
Radio Shack requires you to disclose personal information for a refund even if you originally paid in cash. On April 4, 2010, I made a purchase with cash. No one asked me for any personal information when I made the purchase, which is primarily why I choose to pay with cash for all my purchase. I returned the item on April 10, 2010, with original packaging and receipt. I asked for a cash refund which they agreed to. However, in order to "process" the refund, they required me to give them my first and last name, address and phone number. When I asked if they require this information even if the original payment was in cash, they replied Yes. So far, Radio Shack is the only merchant I have encountered with such an asinine policy. And as long as they continue with such a policy, I will never again be a customer of Radio Shack.
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Zack
March 31, 2010
Sold me their brand defective cordless phone battery
Radio Shack installed their battery in my cordless phone and two months later the battery stopped working. I returned to the store and the clerk claimed that the store rep should have advised me to charge the battery for 8 hours before using the phone. She recommended that I replace the old Radio Shack battery with a newer more efficient battery for the low price of $20. I find it outrageous that the company does not stand behind their store brand. Not only will it be the last battery I buy from Radio Shack, the store has lost my business completely.
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Roman
March 5, 2010
Unethical service
I went to Radio Shack today around noon with my son who has autism (that had to witness what most would consider racism in 2010) to purchase a flash-drive and IPod usb connector. Radio Shack had two associates that were helping other costumers. During my (around 30 minutes) wait I browsed around and found one of the items I planned to purchase. So I continued after browsing and I stood in the cashier line waiting as the associates were still helping other customers with cell phone activations. During this time two more customers entered the store while I was in line. As one associate was wrapping up with the customer's cell phone issues the guy who came in the store while I was in line jumped in front of me and made a purchase. So I raised my hand and said excuse me, the customer and associate both looked at me like I was wrong. The fact that the line jumping customer is White and I'm African-American the thought of Racism seemed very possible. Radio Shack's employee was American-Hispanic which should not provide an excuse for her actions (Well not in the country I served). Since I don't engage in others motives or morals I continued to ask for assistants with my purchase needs after she finished with the line jumping customer. Now finally after all that the associate granted me with her assistants and a frown look??? I informed her that I needed a flash drive compatible with windows 7 and the ones I saw didn't say that they were compatible with 7's operating system. Continuing to be nice and professional to the radio Shack employer, she still had an smurkish attitude and frown on her face like I was wasting her time. Every question I asked was replied with "Well that"s why its Expensive". Now I'm a veteran with a degree in Electronic Engineering, and I would like to think I can afford a flash-drive and smart enough to make sure I find the best deal for my needs. Maybe this Radio Shack employer (whom I had to show her where the flash-dives were in her store) judgement differs, is base on appearance or questions helping me to find the right drive irritated her to the core. I still hear it "that's why its expensive", "that's why its expensive". If Radio Shack pulls the tape they will find that this compliant is all fact without question down to the time frame. In all fairness I have to say I've been to this store several times over the years since it was put close to my neighborhood (bank statements to prove it) and the service has been OK, but their recent hire has drove me across town to fill my electronic needs.
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firepolice2007
March 4, 2010
Employee not paying attention and selling bad products
My Father went to the radio shack at the Beaver Valley Mall in Monaca PA to buy a cable to program his fire scanner when we got home the CD to download into the computer was dirty and scratched and the package was opened so we went back to get a new CD and then because the one employee couldn't pay attention or do her job right they forgot the cord to plug into the computer i am so unhappy with these employees who want a pay check but can't do the ******* job they are suppose to do that girl should be working at Mcdonalds cause lord knows they never get an order right
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VicZ45
January 29, 2010
Product is a piecen of garbage!
It is not the company. I have tried to use your "magic jack" many times. I have been able to talk to someone probably 5 times in the last year and can only talk for 10 min. and then it cuts out. I even went out and bought a new phone thinking that the was the problem. NOT. Your product is fradulant and you will probably pay the price for that. DON'T even send me a renewal, I will go go bilistic with you and your company!! Maybe this will help you all to make your product more efficent or you will write your customers an apology for talking them into purchasing this product.
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consumer54481
January 16, 2010
rude manager & info gathering
At the check out, a young female employee who seemed agitated from the start, asked me for a lot of personal information that had not be requested during previous shopping transactions and I told her I wasn't comfortable giving out this info, that I had recently received lots of junk mail. She was got more upset and so I cancelled the credit card transaction and pulled out cash. She again asked me for my address, phone number and driver's license and I told her that this info was not necessary for a cash transaction. She began to ring up the sale and the male manager walked up and asked if there was a problem and I said that there was not a problem. He said that he couldn't have me abusing his employees and told me I'd have to leave the store. I looked at this kid half my age with below intelligence and had to smile - thinking he must be kidding. As I was getting my receipt he said I had to leave the store - an obvious attempt at impressing the female employee with his "might". I politely explained that I was a longtime faithful customer and I would be complaining about his lack of courtesy and knowledge of customer service. He refused to give me his card so I made a note of his name on the tag he wore. As I left the store, he threatened me by yelling out that he had my personal information in the computer. He shouted that I was banned forever from the store. Beware of Radio Shack in Stevens Point Wisconsin. Under previous management it was a fine establishment - albeit a store filled with items you can most of the time find cheaper elsewhere.
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hany taha
December 23, 2009
bad product
I bought Car FM Transmitter on 04/12/2009 from mokatam pranch and for the 2nd time it's stop working when i went on 23/12/2009 to return it back or to get my money with the resit Mr Hessen KAMEL said it over than 14 day you can't get any when i checked the resit it's written that the company is reponcible till 90 days, i don't know what to say but radio shack and in egypt is the perfect match.
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