I want to file a complaint about false advertising by Radio Shack. In their newspaper ad for Black Friday, Radio Shack advertised an Acer laptop computer for $399. I was the first person in line Friday morning trying to buy the advertised computer. Radio Shack did not have the product, Radio Shack would not issue a rain check. The clerk looked on their computer screen and told me only 4 stores in the entire Dallas/Ft. Worth district even had any of the advertised computers. The clerk laughed and said it was a typical practice of Corporate Radio Shack and that the store had no control. Radio Shack never had any intention of providing the product advertised. Office Depot had the exact same computer for $20. less and they did have them in stock. I could have went to Office Depot and got one, but instead my time and effort was wasted by FALSE ADVERTISING by Radio Shack.

1st they were selling portable radios and walkmans that were so great and well performing a year later, discontinued. They sell accessories for about 2 years later then do not sell them any more. They had a catalog, now they are just web based and their products are very hard to find. They are downsizing on too many electronic parts and accessories that is essential to the hobbyist, just so they can make room for modern yuppie electronic gadgets. I normally do not shop at Radio Shack that much cause this issue. And we need to put a halt on discontining items. It is so hard to find what you are looking for when they discontinue the item. It is not because it does not sell, its because of they are becoming a stupid yuppie electronics company, NOT a parts and hobbyist store like it was back in the day. Please let the corporation know they need to keep selling their product and bring back the important items such as antenna parts for your radio and television. If it does not sell in store, then just sell it online don't just freakin discontinue for future hobby projects.

the owner of the store greg did not want to come the 50 miles to service my 50 in tv after the sales man asured me if i bought the tv they would. the salesman told me not to buy from walmart or bestbuy becouse thry would not service the owner was rude abusive swearing all over warenty work. greg stated that lg would only give him so much travel money. they wanted the sale but never intended to service the tv

Store manager was seriously rude to me while asking for information regarding a product and continued her personal conversation loudly on her cell phone.

Black Friday I purchased a Sansa 4GB MP3 player for 39.99 when sale associate asked me to purchase the product replacement plan, I did so with his verbal explanation that if anything happened, it would be replaced.

Item stopped working. I contacted customer service Aug. 5th and was greeted with Radio Shack employee “Brian 1044” who told me they would issue a gift card, I explained to him the website showed the item for sale for 65.00 vs. the 40.00 I paid for it, he came back and said that radio shack would issue it for 69.55 (to include sales tax), I expressed my concern that it may go off sale and back up to the 79.99 price, he informed me that as soon as UPS scans my label, it will be released. I questioned, “don’t they at least see if mine can be fixed”, he replied that they usually just recycle them.

Sat. is here so I called to follow up on my gift card, was told, only getting a gift card for 39.99 instead of the orig. 69.55 that Employee 1044 stated.
Spoke with supervisors Curtis # 4105, Lisa # 7234 and Kim#3146 that went in circles and came back to they would not REPLACE the item, but only issue this check. I argured, that all I wanted was a replaced MP3 player (which it is technically still under manf. Warrenty), asking them to honor their TOS and replace the item since it was in stock online and in store and they argured that they are only going to issue the 39.99 orig. price which fulfills their TOS, when I pointed out they TOS also said, product replacement of like quality. They still said no, they were rude, I asked them to keep a good customer and take the high road, that yes, they could get away with the 40.00 but Brian had already told me to expect a gift card in the amount of 69.55, now they were taking it down to the 39.99 and all I wanted is the product replaced which they have in stock.

Please post my complaints for others to see / view and make choice if they want to purchase replacement plans that radio shack will take the lower road and cheaper way out, at all costs, even if it means losing a customer.


Called them to confront on the option that customer has to refuse gift card/cash option for a like quality replacement and since they have it in stock, it can be replaced, Jennifer # 3228 informed me they are the 3rd party servicing and they do not carry any items to replace, so to me it is false advertising…

READ last LINE in 7.1 REPLACEMENT OF PRODUCT!!!

REPLACEMENT OF PRODUCT
7.1 We will provide you with one of the following, as determined by Us in Our sole discretion: a RadioShack Gift Card; product of like
kind and quality replacement; or a cash settlement. The amount of the cash settlement or Gift Card shall not exceed the original
purchase price of the Product plus sales tax paid. If You are issued a Gift Card and You choose to purchase a product with Your Gift
Card that is less than the amount originally issued on the card, you will not receive cash for the remaining balance. The remaining
balance will stay on your Gift Card for any future purchases to be made through a RadioShack store. If You choose to purchase a
product that is over the amount that is issued on Your Gift Card, You are responsible for the difference. If You refuse the Gift Card, We
will pay to You, the CUSTOMER, a cash settlement. If You refuse both the Gift Card and cash settlement You have the option of receiving a new or refurbished product of like kind and quality if reasonably available.

7.2 In the event a) the Service Plan was purchased more than ninety days (90) after the date of purchase of the Product or b) if Product was
not purchased from RadioShack, We reserve the right to terminate this Service Plan and refund the original Service Plan purchase Price,
minus any claims paid to You or any preceding holder of this Service Plan.

7.3 In the event the Product is replaced or a RadioShack Gift Card or cash settlement is provided, all of Our obligations under this Service
Plan will be completely fulfilled for the replaced Product, and We shall have no further obligations for the Product for the remainder of
the Term of this Service Plan, if any.