Incident
On 7/22 at noon, I went to the Radio Shack in Sebring FL to buy three batteries for portable phones. Store did not have batts in stock. Mgr tried to order from warehouse but not in stock. Mgr placed an order on line and swiped my debit card but claims the screen "went blank." Mgr said my card was NOT charged because the order never went through. I called my bank a few hours later and a $48.12 hold had been placed on my account. Called RS Mgr back, he said the hold would be released in 24-48 hours. It's now 152 hours later on 7/28 and the hold is still on my account. My bank says RS has not released the funds. I don't have any batteries and no order exists in their system. THIS is the reason I don't shop at Radio Shack. They take your money and there's no order number to reference so you can get a refund so everytime you talk to someone, you have to provide your credit card number so they can "find" the order that doesn't exist in their system!! "Electronics Leader?" Are you kidding me?

I bougt my son a prepaid cell phone from Radio Shack. I was in the store for over 35 mins. The employee of this store had to acctivate the phone. I told him that I wanted a text plan. (that's all my son does). What 14 year old doesn't? When the employee of Radio Shack acctivated the phone he acctivated it as a normal acctivation. My son has been charged 15 cents a min. for every incoming and out going text message. My son said to me today that he received a text message from the carrier of his prepaid plan that he is on a phone plan not a text plan. I called the carrier they told me that I would have to take it up with the store who acctivated the phone. So I went to the store where I bought his phone and explained my problem they said that was the way the other employee had set the phone up and I would have to spend 20. dollars to have it switched over to the original plan that I went in there for. The employee of the store said sorry I can not help you. I am here writing this review to everyone to tell them that when you go to Radio Shack becarful of what you are getting yourself into. TO watch everything that is being done on there computers. They employee's do not know what they are doing. It is amazing in the economy that we are in that good people can not find a job but companies hire people that do not know how to do the job. I'll tell you I would have been fired from my job if I did not do it correctly.

They are holding my $250 dollar deposit hostage!! I tried to exchange a bad phone with a replacement because I bought their $80 replacement insurance. What a mistake that was! First off, their "substitute" phone was crap, and second they said it takes 30 days for them to give your money back! I have all the tracking documentation and would like to charge them interest.
The sales rep who initially sold me the phone said "if you have any problems with this phone, simply come into the store and we will exchange it right here". LIES. You have to call into their service plan department and get a RA# then they take your deposit, ship out a 2nd phone then you put the bad one in the same box and stick the prepaid fedex ground shipping (very few locations for drop off) then ship it back to them. REMEMBER TO KEEP ALL DOCUMENTS AND TRACKING NUMBERS!!
The funny thing is- the deposit is for a phone that was refurbished to begin with, which is probably why I was having trouble with it randomly shutting off, thus missing many calls without my knowledge.
I DISCOURAGE ANYONE CONSIDERING SUBSCRIPTION OF CELL PHONE SERVICE FROM THEM! DO NOT FALL FOR THE INCENTIVES THEY TRY TO PUSH! DO YOURSELF A FAVOR AND GO DIRECT TO THE CELL COMPANY RETAIL STOREFRONT.

Bought an Apple ipod earphone on 11-28-09 from Radio Shack at the mall

located in lakewood, CA, address Radio Shack 01-3591, 58 Lakewood Ctr Mall

Lakewood, CA 90712-8152 phone number of the store (562)634-8152.

I also bough the warranty for this earphone piece and the sales person assured

me that if any problems, all I had to do was bring it to amy Radio Shack for an exchange,

I tripple asked him if he was sure about this and he said yes.

my receipt order # XXXX dated 11-28-2008 time 07:17 P term #003 Helped by: 001 (S R)

all this is the information on the receipt and warranty was placed under my boys name.


Here goes the story from the start and short:

1-) We bought the earphone and got the warranty on 11-28-2008 at lakewood store.

2-) We get home and find the box has used broken earphones inside at about 8:00 PM

3-) We phone the store ans speak to the manager, he apologizes and claims some how

a defective return to their store got mixed up with the new items, to just

take it to the nearest Radio Shack and I shouldn't have a problem, he also told

me to just let who ever was helping me to call him to verified this mix up.

4-)We drove to Radio Shack in Lynwood # 01-3002, where I got accused of stealing,

was denied an exchange and was put trough hell just for the mistake Radio Shack made

in the first place, after practically begging all the employess there to call the

store in lakewood to verified that I had just purchase this thing there and that the

manager there knew of the situation, one employee finally called and talke to the manager,

I have no idea what he did on the computer, but they gave a new earphone and told me to

keep my old receipt with the warranty I purchased for it.

I asked once again, am I going to have any problems exchanging this if anything goes

wrong with them? the employee asured me not at all.

So I left the store ut very upset because of my time and gas spent fixing a wrong

by Radio Shack.

5-)My boy is 10 years old and uses his ipod alot, one of the ear things stop working,

I grabbed my receipt with my warranty and drove to the Lynwood store # 01-3002, to

do a simple exchange of the earphone, after all I got warranty (So I though)

The employe made me feel like a crook once again and also kept on asking me if I

had warranty this thing before at his store( looking at his computer)

I told him I had not warranty anything at his store, that I simply walked inthere and

did an exchange from a mess up that came out of the Lakewood store, he checked with his

Manager, after a bit of a discussion they told me I have to wait for and envelope to be sent

to my house so I can send the defective earplugs for inspection because this was my second

time exchanging this things, I proceded to let them know the story from the begining but

no one wanted to listen anymore, so I am home right now wasting my time writing this long

email with my story of how i bought some warraty at Radio Shack that is not been honor and

how an employee mistake at the lakewood store got me into this hole mess and no one is willing

to liste to the customer, has any body though about my troubles I gone trough with this earplugs?

6-)I worked in retail most of my life and have never put a customer trough as many hoops as

Radio Shack has with this 29.99 item that has warranty.

My uncle bought me a Laptop from you guys for Christmas with the 2 year protection plan for it

I wonder how you guys will deal with that if anything was to happen ( Hope to God after this

nightmare, nothing, since I know now you don't stand behind your warranty at all)

I am seriously going to talk to my uncle about the laptop since is under 90 days and hasn't even

been used twice to return it or at least get a refund on that protection plan that you guys

don't seen to back up at all.

If you dont believe me about the laptop here is the date of purchase 11-26-2008 at the

Radio Shack # 01-3599 order # XXXXX 2:25 PM Term #002 helped by 010 (TMW)

He spent almost 1, 000 dollars on this and I also go to purchase at Radio Shack alot,

but after this experience I am going to make sure every friend, family member, customer that

walks into my bussiness and work place and even strangers know of this story and how the end

came out to be for the 29.99 ipod earphones and the misleading and lying tactics been put

to work on good Radio Shack customers like me.

(it is up to you guys upthere to make this right and hope fully someone with good bussiness

sense reads this story, complaint, email or whatever you want to call it)

p/s I would wait for a response if not I'll make sure you get

this email daily until a proper response is received.

I'm seeking disabled, elderly ect., plantiffs for a class action lawsuit against RS for their return policy for items purchased online. Also any LoUiSiAna Attorneys seeking to make a LOT OF MONEY. By shipping item (falsely advertised) to my home/court, then not alowing me, a disabled individual, the option of returning at the most convenient manner to me, RS has violated the letter or at the very least the intent of the ADA ACT OF 1990. PLEASE CONTACT ME BY EMAIL. [email protected]
































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