I purchased a Blackberry Curve 8330 Inferno at a Radio Shack in Mobile On 11/30/09. I was told since there were none in the store that I would receive it the following day beacuse of a next day free promo 12/1 . On the night of the 30th I received an e-mail that said I needed to respond to correct an issue the store had entered wrong. I called and found that the store had entered my billing address the same as the store - so that was the reason for the follow up. Corrected now the phone was to issued. The following day I called the store to check on my phone and it was not there. When I arrived at my home I found another email asking me to call back due to another store created issue. This time it was an issue with the monthly plan that the clerk did not change...Now corrected my phone should ship out... When I called to verify the shipping the following day, I was told that it was being activated and would ship the following day again... So much for next day delivery! On the following day (Friday 12/4/09) I called to verify the shipping and the phone still had not been sent... I visited a local Sprint store and was told that I could get my phone then and there for the same price, so I went down to the Radio shack store I purchased from to cancel the order and guess what? It had been shipped !!! I explained that it was too late to receive the phone from them due to the fact that I had called Radio Shack VIP every day due to their poor customer service and I wanted a refund - they can send the one I ordered back... I was told I would have to wait for the phone to be delivered, send it back and wait for the Radio Shack VIP to receive it before I could get my refund. At this point the phone wont even deliver until Monday a full week after I ordered and was to have in hand... I have called Radio Shack Headquarters to express how unhappy I have been with the whole process and was transferred three times supposedly to get to the right person that could handle the complaint and finally back to VIP - the same people that have created this customer unfriendly issue... This is not a way to keep a customer. This is a very condensed version of the events as I have spent literally over 5 hours of my time trying to get the mistakes THEY made straightened out. I will NEVER step foot in another Radio Shack and its little wonder why their company is declining in every aspect of the business- even Wal-mart would have done something to help a customer that has been inconvienced and wronged...

I picked up my Blackberry at a local sprint store with exceptional customer service as they met and exceeded the expectations and they even matched the deal from Radio Shack...