I HAVE A 1991 FORD EXPLORER, WHICH STARTED SHAKING WHILE MYSELF AND FAMILY WERE ON THE ROAD FROM NORTH CAROLINA TO OHIO. I THEN FOUND THE NEAREST FORD DEALER TO FIX THE PROBLEM. WELL THERE IS WERE MY PROBLEM STARTED! THEY FIXED IT BUT FORGOT TO TELL ME THEY WERE NOT USING FORD PART, BUT NAPA, WHICH STILL WOULD HAVE BEEN OK, IT I KNEW! SO FOR 381 AND CHANGE THEY PUT RADIUS BUSHINGS ON, NAPA ONLY CHARGED 13.50 FOR THE SAME PARTS FORD CHARGED ME 70.00 FOR... WOOHOO BIG PRICE JUMP. THEN THEY TOOK TWO DAYS TO FIX IT! WOW IT TAKES FIVE MINUTES! TO TOP IT OFF THEY CHARGED ME 290. LABOR!! I MAY BE A WOMAN BUT BY NO MEANS AM I A STUPID WOMAN! AND I FEEL I WAS TREATED SO UNFAIR. NOW I AM BACK IN THE STATE OF NORTH CAROLINA AND THE PARTS HAVE SHREADED OFF OF MY FORD AND MOORESVILLE FORD WON'T COVER THE PARTS BECAUSE W. VA. USED NAPA PARTS. SO HERE I SIT NONE OF THIS BEING MY FAULT AND WITH A BROKE FORD TO BOOT. I DID GET MR. TIM MARTIN FROM W. WA. TO AGREE TO COVER THIS BUT MOORESVILLE WOUN'T PUT NAPA PARTS BACK ON IT AND I HAVE TO FIX THIS ON MY OWN AFTER PAYING 381 FOR B.S. SERVICE. NOT TO MENTION MOOREVILLE WANTS 42.50 TO GET MY FORD RELEASED BECAUSE THAT IS THERE CHARGE TO TELL ME IT WAS NOT FORD PARTS USED TO BEGIN WITH. I AM WRITING TO TELL YOU ALL OF THIS BECAUSE IT IS SO UNFAIR TO USE A LARGE SERVICE CENTER SUCH AS FORD AND GET BURNT THIS BAD. I TRUELY HOPE IN THE FUTURE YOU CAN FIX THIS PROBLEM BEFORE YOU LOOSE MORE BUSINESS. I FEEL VERY LET DOWN FROM MY DEALING WITH TWO DIFFERENT FORD SERVICE CENTERS IN TWO DIFFERENT STATES. THANK YOU FOR YOUR TIME, KARIE LARABEE 7448 FORNEY NHILL RD, DENVER N. CAROLINA 28037 (704)530-6975