Stay AWAY from this company. My credit card was charged TWO days after i told my order was cancelled due to the item being out of stock. Now they tell me it will take 4 weeks to get my money back!!!

Garry:
Order # 258XXX was cancelled due to out of stock, and my credit card was charged after i was told it was refunded. It

was charged on Feb 10.

Call accepted by representative Dawn.

Dawn:
One moment please
Dawn:
Thank you for your patience. I am logging into the banking system now. This should only be a few moments
Garry:
ok thanks
Dawn:
this should only be another few moments
Dawn:
I have contacted the offices in Italy. It does appear that amount was inadvertently moved to our account but was then

immediately refunded
Garry:
it does not show a refund
Dawn:
I am checking again with the offices in Italy
Garry:
shows charged on feb 10th
Dawn:
The money will clear back into your account within no more than 4 weeks. We regret we cannot speed up the transaction

process as it entirely depends on the bank
Garry:
that is unacceptable
Dawn:
I can send you a copy of the banking information by email if you like
Garry:
I did not purchase from your company hoping to provide you a loan for 4 weeks. that is a lot of funds to hold from my

budget.
Dawn:
I can send a copy to enable your bank to see the money is released, if it will help to speed up their processing time
Garry:
send what you can but i will be filing complaints and recommending others do not purchase from your company
Dawn:
That is your choice sir, however the money is refunded and the time it takes to show in your account is dependent on

the processing time for your bank
Garry:
It should not have been charged after the order was cancelled due to you running out of stock.
Garry:
that is very poor service.
Dawn:
Please do be advised that if a dispute is filed it does take longer to receive the money
Garry:
Hopefully others will not be subjected to the poor service then.
Dawn:
The charge was immediately released and takes no longer to process into the account than does the release of the

authorization
Dawn:
I do understand your opinion, but most others do understand the processing itme and are able to get their baks to

speed up the processing time when we send the information
Dawn:
Do you wish a copy of the information?
Garry:
yes.
Dawn:
I will send it to the email address in your order now