I purchased an oven from them and after opening the box found a crack on the handle bar being covered with a piece of tape so that i wouldn't notice it on delivery. In addition, after making all the correct connctions to the gas line (following the oven's manual) it would not light the oven's pilot - the oven did not work! I called the merchant and asked that they fix it to which they replied that i should do that. I then immediately asked to return the oven and that they honor their return policy. They replied that they would pick-up the oven. However, a week went by and they didn't pick it up. For the next few weeks I kept calling and e-mailing them asking that they pickup the oven, but there was no action from their end. 2 months later they called and told me that they now will be able to pickup the oven. I replied that the oven was delivered to my summer vacation home and that I'm no longer there. I reminded them that I had been calling and e-mailing them about the oven right after delivery for quite a few weeks. They had nothing to say other then that I had signed on delivery! I tried refuting this charge with my credit card company, but this merchant kept denying they did anything wrong and that I signed on delivery! This oven costed me $400, I had nothing but grief from this merchant - I Truly regret buying from them!

BUYER BE AWARE! BUY AT YOUR OWN RISK! DON'T EXPECT SERVICE FROM THEM.

Everyone on this site seems to have had the same issues as well. I absolutely urge no one, and I mean no one, to do any business with Rainbow Appliance. They will sell you items they do not have in stock and then stall when you want a refund you will never recieve. ***DO NOT PURCHASE ANYTHING FROM RAINBOW APPLIANCE AS THEY ARE ONLY IN THE BUSINESS OF STEALING YOUR MONEY. YOU WILL NOT RECIEVE A PRODUCT NOR WILL YOU BE ABLE TO RESOLVE THE ISSUE TO GET A REFUND ON YOUR PURCHASE*** I hope this company is brought up on charges and all victims involved are settled in court.

Rainbow Appliance is full of crooks. The products are sub-par at best. They do not honor warranties or exchange policies and customer service is horrible! If you actually get someone on the phone they treat you like trash and are very rude.
Do not be fooled by lower prices they will just rob you blind.

The surest sign that these people are just crooks is that they accepted payment from me, did not deliver, and to this day, refuse to issue me a refund. Theft, plain and simple. I'm surprised that they delivered any merchandise to anybody. They never answer e-mails, never return calls, the manager is ALWAYS out of the office, etc. etc. etc. I complained to the Better Business Bureau, to no avail. They told the BBB that they "sent a check out already" as a refund. Bullshit. I have never received any refund. I am looking to take these people to small claims court. By the way, if you have a problem with them, you can contact

Passaic County Consumer Affairs; 1310 Route 23 North; Wayne, NJ 07470; phone 973-305-5881.

I ordered an Avanti refrigerator form this company on 9/24/08, on 9/25/08 I received an email saying to call an 800 number because of a problem with the order, I called on 9/26/08 and was informed this item had been discontinued and my order was canceled. On 9/29/08 Rainbow Appliances charged my checking account. I emailed for an explanation but have never received a reply. I have filed a complaint with the state of Florida and have had to resort to a charge dispute with my bank to recover this money. This company is nothing but a bunch of thieves, not worth doing business with for apparent good prices when all they do is take your money with no intention of filling an order.