Received Kitchenaid microwave (KCMS1555S) and after 2nd shipment (said FEDEX lost first - yeah right) the second arrived dented a week later. When I told them it was dented they wanted pictures emailed. Then it took a week for a manager to look at the pictures. Then 2 weeks later I am still waiting for a Return Authorization by mail. They said they sent it a week ago (year right again) and will send another. They never answer calls when you call to complain about something but are great at taking your order. I would not trust them with my ex-wife!!