They do not care after the sale..Stay Clear Away From Rainbow Playsets...

We spent $3, 700 on our Rainbow Castle in 2003 at their Lake in the Hills, IL. Location

We stain our set every year, go over all nuts, bolts, screws. We bring in the tarp, tire & all swings in the garage every winter.

Now in May 2008 we noticed some rotted wood, a couple of screws not tightening. WE called Rainbow's local main office in Vernon Hills IL, they said this is normal wear & tear. After my wife persistently pushed, Rainbow told us to take pictures and send them in. How do you take a picture of a screw not tightening I asked. I was clear no one was coming out to look at this. After seeing the pictures we were told once again normal wear & tear.

Now in April 2010 we have a lot of rotted wood. Nuts, bolts, screws will no longer tighten as a result of the rotted wood. Over the phone a Rainbow Rep told me the wood was not rotted. As a licensed General Contractor and a custom home builder, I asked her, how over the phone you can tell me that the wood is not rotted? Next, she tried to tell me this is normal wear and tear. (The Best Part) She finally offered to send a Rep out, But first wanted me to pay up front for a trip charge.

On November 7, 2007 my husband and I purchased a play set for our children which was their christmas present. It was to be delivered when we moved into our new home. We are almost ready to move into our new home so when I called the company it was sold and the new owner said he has no records of my purchase. Then I faxed over a copy of my invoice and he said well how do I know you didn't already receive it. First of all it is a 25' ft play system for the backyard and it was to be delivered late may early June when I called them for delivery dates. So, I called to set up a delivery date and now I can't receive my children's christmas present, which was a total of $4090.61 In funds.

We purchased our playset 4 years ago and it looks like complete ***. It has mould all over the rubber parts, the wood is rotting and my kids won’t go near it.

Rainbow says this is normal wear and that I need to clean it weekly with Simple Green cleaner. Can you believe this crap? I am supposed to go clean the playset that is in my back yard weekly? It is supposed to have a lifetime warranty and is already falling apart. The Simple Green cleaner does nothing and the local dealer here is not helpful and could care less at our dissatisfaction with this expensive product we so stupidly bought. Don’t buy a playset with this company, they suck and are constantly full of crap. Once they have your money, they could care less about you.