I just wanted to write a letter in response to all the complaints I've been reading re: rainsoft here in Louisiana. First of all these complaints are over a year old. This company was recently bought (in Sept. of '07 from what they said) and is now locally owned and operated. This company is also no longer associated with Discovery Marketing. They have done everything in their power to address the complaints and satisfy their current and new customers. The service department has been revamped and I couldn't be happier w/ the service provided not to mention the system that was installed. Support your local companies.