Raintree

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Raintree Reviews

	jiggerd January 24, 2011 we want out We bought a points type vacation package from raintree in club regina mexico. We were convinced that it was everything we ever dreamed of. So far we have paid in full the package price plus maintenance fees since 2008. (it is now 2011) We have never used any part of our package... because We either never had enough points, or the additional fees are equal to the cost of booking ourselves and paying full price in a differant hotel, or nothing was available at the time. As I sit in my home (now a 18foot travel trailer) I reflect on the fact that I can not just walk away from this. I am held under contact to keep paying year after year for something that shames me. I will be paying my loan for years to come. I will never use this package and so far have not found a way out. Every time I remember about this I feel my insides recoil. ...I feel like such a fool, I am ashamed and embarassed ...a feeling I would pay to be rid of, but instead pay to keep.
	Jkirk June 3, 2010 Raintree Just wanted to post the lastest corspondence with Raintree regarding the special assessment and various other questions regarding there pactices. This is the most information I have been able to receive from anyone at raintree, I still am going to hold firm in my decission to not pay there special assessment fee and if that means I have no further use of my time share then I also will quite paying my maintenance fees which means for the next 2 years they will loose that income also. I really do not want to be a part of this orgination anymore and so even if they were to change things I could never trust them again. I just see that they will continue to keep raiseing our Maintenace fees and anyother fess they can to offset there poor management of not only the company but most importantly our monies we have all spent with them. I would encourage anyone with questions and wants a real answer to contact this Daniel Keeney via his email, because he does at least respond and get back to you in a timely manor. As you can and will see by my questions below I have alot of concerns and issues with Raintree, I think if enough people hold firm to not paying this special assessment and then there maintenance fees they will either be forced to go into bankruptcy or sell to someone who will truly manage the place properly and have there members best intrest at heart. I feel that they truly on the brink of looseing it and what ever any adds to it will be lost. Dainel does a good job of addressing and skating the true issues at hand. From: Daniel Keeney, APR [[email protected]] Sent: Wednesday, June 02, 2010 5:11 PM To: 'World Wide Abrasives' Subject: RE: Raintree Resorts John: The decision was made to call this a “special assessment” because it is a temporary (and not a permanent) increase in your annual membership fee (described in the Multi-Resort Regulations which are part of your purchase agreement). You will find reference to your annual membership fee in your contract. You won’t find reference to the term “special assessment.” If you review the original notice of the special assessment (http://www.raintreelistens.com/en/art/53/) dated 10/30/09, you will see in paragraph three that it states, “…we are issuing a temporary increase in your annual member fee. We refer to this increase as a special assessment because this will not be a permanent annual increase.” I can arrange to order a copy of your contract documents – I believe there is a fee for ordering a copy, since Raintree does not manage those documents in-house. Have you called Member Services (800.424.6532) to order a copy of your contract? They should be able to help you with that. Regarding Member attrition – my understanding is that the organization typically experiences a small attrition rate of approximately 3% in Membership each year. After two years of non-payment, Memberships are reclaimed and resold and all past-due maintenance fees and annual member fees are recouped for the Club to ensure there is no negative impact on Members. If you are wondering about the impact of the special assessment on attrition, we will not know that for another couple years, since contracts allow Members to be delinquent for two years prior to Memberships being reclaimed. Additionally, a large portion of the Membership took advantage of the 12-month flexible payment option. The Member surveys are typically reported to Members later in the year – the organization gathers the information in one report, although the data is gathered throughout the year. My understanding (I have not seen the data) is that the feedback has not been substantially different from past years. That is not to suggest that we are deaf to the negative feedback we have received about the special assessment and other matters, but it has been expressed by a relatively small percentage of Members. At least that’s my understanding. Regarding votes of Members, you might benefit from reviewing http://www.raintreelistens.com/structure, which explains the structure of Raintree Vacation Club and its parent company. The Club in which you purchased a Membership is a private company. To be blunt, Raintree Vacation Club is not a democracy and is not operated by Member votes. It is a private enterprise. Now, for the past several years, it has not been a particularly successful private enterprise, writing off approximately $10 million and, in the process, waiving management fees. The Club has a duty to do what’s necessary to keep the standards of the resort properties at the level expected by Members. With aging properties, that can be a challenge, and that’s the situation – annual fees have not kept pace with the need for capital repairs and renovations, which caused a backlog of needs that went unfunded. Regarding increases in maintenance fees, contracts allow for increases of 10% PLUS the rate of inflation. The calculation for figuring the compound annual growth rate is: (820/465) (1/9) - 1. If you’re like me, you don’t have a fancy calculator to do that, but I found on online at http://www.calculator.com/calcs/calc_sci.html. It comes out to an annual growth rate of 6.5%. You are right that it is more than inflation, but it was not enough to keep up with the increasing costs of upgrading the aging resort properties. Your final question is a judgment call, I guess. We have a large percentage of Members who have paid and a small percentage who have not. The organization has always had a policy that prohibits Members who are delinquent to enjoy the benefit of the Membership if they have not kept their payments current. That is only fair to the Members who HAVE paid their fees. This is not new – it is in the contract that if fees are not paid you can’t use your Membership. Knowing that the special assessment was difficult for some, the organization delayed enforcing this rule for four months from February 25th until July 1st. The easiest way to avoid this is to sign up for the flexible payment option, which is still available. It allows you to stretch payments over 12 months at no interest. Sincerely, Daniel Keeney, APR DPK Public Relations DFW: 214.432.7556 Houston: 832.467.2904 E-mail: [email protected] Web: http://www.dpkpr.com Twitter: http://twitter.com/dpkpr Blog: http://www.theprcounselor-blog.com From: World Wide Abrasives [mailto:[email protected]] Sent: Wednesday, June 02, 2010 5:05 PM To: 'Daniel Keeney, APR' Subject: RE: Raintree Resorts Daniel, Once again thank you for your response, I think this the most and quickest responses I have received since I have been trying to get information from Raintree. I have been trying and have requested a copy of my contract dated 3/30/2001 and with this request ask to specially show me in my contract where it states the special assessment fee, I have asked for this over the last 2 months and still have yet to see it so maybe you will be able to assist me in getting this. I also would be curious to know and would like to receive a Customer Satisfaction Index/ Questioner in regards to how satisfied Raintree customers are currently, also what percentage of membership you have lost over the past 1-2 years not only do to the economy but all circumstances surrounding them either leaving or just plan quieting, In my earlier comment on line I have and had no intention of offending anyone but have felt like that we(customers/members) have had no vote or discussion in this matter and based on today’s economy this cannot just be shoved down people’s throats without any discussion, now if you can show me where and when this was discussed and minutes from a meeting with the members involved in it I would truly welcome that information. I have also tried to understand what you are calling up grading to some of this should of been covered under the normal and yearly maintenance fee’s (which I am sure you are aware of has gone up from $ 465.00 to $ 820.00 which is a 76.5 % increase over 9 years or 8.5 % which far exceeds inflation or cost of living increases). One final question to you is does Raintree honestly feel by locking people out of using their membership in Raintree for not paying this special assessment that this is going to be to your advantage, since I like many others not only spend money getting to these resorts but also spend allot of money while I am there in many of the resorts facilities and related services you are affiliated with so does this not mean even bigger looses in the future? I look forward to hearing back from you and addressing these issues I mentioned. Again thank you for your response, this truly is the most information I have received to date. John Kirkpatrick From: Daniel Keeney, APR [mailto:[email protected]] Sent: Wednesday, June 02, 2010 1:15 PM To: 'World Wide Abrasives' Subject: RE: Raintree Resorts John: Thanks for the note. We only have a couple rules for posting comments, but one is that we can’t allow comments that accuse the organization or individuals of wrongdoing – as doing so could have legal consequences. As you can see, we do post comments that criticize the organization as long as they don’t allege wrongdoing or threaten legal action. Out of thousands of comments submitted, we have not posted fewer than a couple dozen. We keep Raintree leadership appraised of what’s being communicated on the various online boards. We don’t minimize the interest and passion of the people who have posted complaints online, but we also consider that less than 1% of Raintree Vacation Club’s 38, 000 Members have expressed concerns about the special assessment or other matters. Member surveys continue to show that Members give high marks to their vacation experiences, which is where the rubber meets the road. That said, the organization’s leadership has acknowledged that it has made a number of missteps in the past and they are committed to improving aspects of Member communications and Member involvement in decisions. Nonetheless, we understand that some Members remain unhappy and we are working to help the organization re-earn your trust. Thanks again for expressing your thoughts and I will be sure they get to the organization’s leadership. Sincerely, Daniel Keeney, APR DPK Public Relations DFW: 214.432.7556 Houston: 832.467.2904 E-mail: [email protected] Web: http://www.dpkpr.com Twitter: http://twitter.com/dpkpr Blog: http://www.theprcounselor-blog.com From: World Wide Abrasives [mailto:[email protected]] Sent: Wednesday, June 02, 2010 2:45 PM To: 'Daniel Keeney, APR' Subject: RE: Raintree Resorts I figured as much, I appreciate your response, but I would also encourage you to pass along to them to go out to Complaints blog sight and see how angry and upset people are with Raintree, I know they truly are not listening or they would open there comment sight open to hear true feedback but since they don’t they will just have to find out by loosing clients or customers. But again thanks and if you would also pass this one along I would respect you for it, no one really seems to care within the origination so you really cannot get to anyone who cares or can make a difference. John Kirkpatrick From: Daniel Keeney, APR [mailto:[email protected]] Sent: Wednesday, June 02, 2010 12:07 PM To: [email protected] Subject: RE: Raintree Resorts Hi, John: I help Raintree with the Raintree Listens website and wanted to thank you for expressing your thoughts. I will pass them along to the organization’s leadership, but I also wanted you to know that for legal reasons, we can’t post allegations of wrongdoing on the forums – so I can’t approve your comment as submitted. Sincerely, Daniel Keeney, APR DPK Public Relations DFW: 214.432.7556 Houston: 832.467.2904 E-mail: [email protected] Web: http://www.dpkpr.com Twitter: http://twitter.com/dpkpr Blog: http://www.theprcounselor-blog.com From: KIRKPATRICK, JOHN [mailto:[email protected]] Sent: Wednesday, June 02, 2010 1:35 PM To: [email protected] Subject: Raintree Resorts - New Comment for the CMS Module: Special Assessment Forum / Cuota Especial Foro New Comment Posting for Raintree Resorts on http://www.raintreelistens.com/Special-Assessment-Forum-Cuota-Especial-Foro/index.asp#1380 Submitted by: JOHN KIRKPATRICK ([email protected]) User Comments: What a great way of spending money which should of already been taken care of by our maintenance fees. To me this is nothing short of a scam and you have got so many angry clients that if we could get out of these we would. I am sure that if you check with the FTC, BBB and look at all the compliant blogs out there you will soon find out how upset people really are with you and your origination. Comment is Currently Pending Approval Click here to Approve Comment. View a list of all Comments Pending Approval for this item. Webmaster [email protected] Raintree Resorts6/2/2010 1:35:11 PM http://www.raintreelistens.com/policy/ Tendenci® Membership Management Software Schipul Web Marketing Raintree Resorts - 10000 Memorial Drive, Suite 480 Houston, TX 77024 (policy)
	Jkirk June 2, 2010 Special Assessment I would first like to continue to encourage everyone and I mean everyone who has any part of Rain Tree to pull together and DO NOT PAY THIS SPECIAL ASSESSEMENT FEE, they have and are trying to pull off one of the biggest scams they can to bale themselves out of there finicinal woes. I would also encourage everyone to put in writing that they have NO INTENSION OF PAYING THIS FEE, but as was stated earlier that since you are stopping me from using what I believed and thought I was buying then I will not be sending you my yearly Maintence fee's instead they will be held in an escrow account by me. I have requested in writing that they(Raintree) send me a copy of my orginal contract (dated 3/30/2001) this was done on Feburary 2, 2010, I have continued to follow up on this on a monthly bases not only in writing but also through telephone conversations by the way try and get to there legal department Ha. Today is now June 2, 2010 and do you think I have received this after 4 months NO. So does this help you understand what kind of company we are dealing with. For the Past 2 years I have tried to make reservations for the coastal area through RCI and they to are as big as joke or rip off as Raintree (one and part of the same), I have ended up making my own reservations (where, when and how long I want to stay on my own). For those people that have paid there special assessment fee I feel sorry for you because now you have entered into an agreement that gives them the right to charge you again in the future. I know for the Special Assement fees, the maintence fees and all the other costs involved at Club Regina, I have found a complete package including air fare for myself and my family(6) in Los Cabos for $ 400.00 more then just the fees were and are goiong to cost me (if I were to pay the special assement fees which I have no intention of doing). Even if they were to come back (as they did in June of 2009) and remove the Assessment Fee they have sent a clear message as to what kind of orgination and crooks they really are and I will not nor do not want any part of this kind of scam and disception. We have and did all purchase these time shares in good faith and now they want to hold us all hostages by not allowing usage of what we purchased. Yet you have to ask yourself this question, if none of us are able to use these they have now put a bigger finincial burden out there since we will not be eating in there resturants, using there services and all the additional things they rely while we are vacationing at our time shares, so now they have really created a monster that theyhave no way of stopping. As I said earlier I STRONLY ENCOURAGE EVERYONE TO SEND THIS SAME MESSAGE TO RAINTREE, even though the damage is done maybe people thinking about becoming apart of there time share will hear about it by word of mouth but also through the media, legal action, or any means possible so that they to do not become victims of scams like this. As a final note I have also filled a complaint with the FTC who monitors complaints (here is there web site ftccomplaintassistant.gov/FTC or you can contact them @ (877) FTC HELP) I would encourage everyone to follow through with this since the more complaints they receive the closer it will and does come to an investagaiton, this only takes a few minutes and hopefully it will and can benifit everyone involved, finally I put in writing to Raintree that I have no intention of paying not only my Special Assessment Fee's but at this time I will no longer be paying my Maintence fees (I have visited with my local credit bearua and shared with them the situation and they informed me that you do have the legal right to contest it if and when it might ever show up, they felt like because of all the complaints that there would never be any action taken but would just go away, now I am not telling anyone that this will for sure happen but what I am saying is I am willing to take the chance and get out while still can, it like the stock market I can't change yesterdays loses but I can try and safe guard what I have in the future) Please each and everyone who takes the time to read these complaints DON'T JUST READ THEM "TAKE ACTION" THIS IS THE ONLY WAY WE CAN EVER CHANGE SOMETHING. Jkirk
	pelicanmanor January 3, 2010 Fees Unecessary fees charged that are not in contract
	Jose June 24, 2009 Letter to Doug Bech Mr. Doug Bech, I am a member, in good standing, at the Club Regina Resort Los Cabos. I have left several messages with Sharon Racine about some questions regarding the Special Assessment notice that the membership recently received, and also about next year’s regular maintenance fees. I have not received a return phone call. I am distinctly under the impression that this Special Assessment has not been well received. I can understand why. Let me first transgress a bit, I just reviewed my account on the Raintree Vacation Club website. I see that next year our regular maintenance fees are going up, again, like they have every year since I joined. I am a Vice President in charge of real estate, construction and facilities management for JPMorgan Chase. I manage over 4 million square feet of buildings. For the past year, because of this world-wide crises in the economy, I have been seeing costs declining significantly (10-25%), for labor, materials, and services. Our general administrative costs have also reduced somewhat (5%), but overall, our RE, construction and management services are well below what we budgeted last year. The increase in our regular resort maintenance fees does not make any sense, unless your organization is grossly mismanaging these facilities. The money that you should be saving from this year’s reduction in costs should be accrued for future expenses so that Raintree does NOT have to raise maintenance fees. I would like to see how my resort maintenance fees are being allocated. Any good steward would strive to keep costs down and membership happy for potential sales in the future. Please send me a breakdown of the increase in costs that would substantiate this increase in fees. I’d like to see an income and expense statement as well as a detailed breakdown of those items that are to be covered by the regular maintenance fees. We received the Special Assessment (SA) letter recently. We’re not going to pay it. There is no legal substantiation for this SA. You made the rules and you have failed to follow them, but you expect members to follow those same rules. Read your contract. No formal vote was ever taken (surveys and verbal communication with staff are not votes). I never received a ballot and neither did any of the members. You have unilaterally taken it upon yourselves to initiate a special assessment without any formal input from members. You have breached the contract with the members by not following the protocol outlined in your contract. You have also made offers, in writing, to other dissatisfied members to extend their special assessment payment up to 24 months. I and other members have not received any communication that there wer e other payment plans available. How can you do this and not extend it to the entire membership community as a whole? You do recognize that by offering other payment plans to only certain individuals, you have forfeited the right to collect ANY fees from ANY member, as outlined in your SA letter. If you continue to collect SA fees without all the members having the benefit of other payment options, you are in breach of the contract. You have threatened to block reservations for those members that have not paid or committed to pay by July 15th. As I have stated, the SA is NOT valid. If you block or restrict any member from freely enjoying their rights to any resort, you will be in breach of the contract. I will be more that glad to pay any SA, if it is first identified, with detailed cost estimates, which are shared with the membership, and the membership majority formally votes on an increase. I would suggest that you have a committee comprised of active members to oversee the ballot counting. I have to tell you that your credibility has substantially diminished and I would not trust anything coming from Raintree without a member oversight committee involved. Furthermore, the second that you block or restrict me from using any resort, I will be filing a suit against you, the Raintree Vacation Club, Club Regina, the Boards of Directors and all senior managers of Raintree Vacation Club. And furthermore, the second that you block any other member, and I hear about it, and I will, I will file a suit against you, the Raintree Vacation Club, Club Regina, the Boards of Directors and all senior managers of Raintree. I’m sure that thousands of other members will follow suit, (no pun intended). I don’t doubt that you understand the severity of the actions that the Raintree Vacation Club has initiated by imposing this SA and the threats that accompanied it. Instead of collecting over $40, 000, 000, the possibility of you having to defend against lawsuits, far exceeding that amount, is very real. I suggest that you rescind the SA, immediately, return any money you have collected from=2 0members, and if you still feel that the SA is necessary, begin the process of asking the members for a vote to establish a Special Assessment for valid items needed at the different resorts. That is the way to handle it legally and morally. This will go a long way in making many members very happy. To the point that they will not malign Raintree or their resorts and you can continue to sell profitable memberships. Word of mouth is very powerful and at this point, I can certainly understand if members vilify The Raintree Vacation Club to anyone who will listen. Sincerely, Jose M. Hernandez Club Regina Los Cabos Member [email protected]
	Rogelio Ferrusca June 23, 2009 Special Fee I got a statement from Raintree Vacation Club for an annual Special Fee. I live in Mexico and have seen other members of this timeshare in the US asking if this charge applies for members in Mexico, Yes it does. I have sent emails to RCV letting them know that there is no clause in the contract stating that they can charge special fees. From my point of view if this is a legal charge they don't need to "offer free points with RCI" they just apply what is mandatory by the contract. I got an email answering the same text that was included in the letter with the statement that some members had called for improvement in the facilities and internet at rooms. I was also warned that if I didn't pay this special fee I was not going to be able to use RCV's facilities and charges and fines would apply if I didn't pay on timely basis. I tried calling their customer service call center in Mexico and they gave me a phone number in Houston, they claimed there is nothing they can do.
	jodi June 16, 2009 Special Assessment We too received the infamous special assessment. I have emailed Raintree and received a response indicating that it is their "fiduciary duty" to maintain the properties for their members, hence the need for the special assessment. HA! I have filed a complaint with the Houston BBB and sent an email to Doug Bech at FrontierOil. Haven't contacted the Texas Attorney General office, but that is next on my list! Anything else we can be doing? Frustrated in Kansas
	oregano7 June 13, 2009 Special Assessment Fee To All: To file a complaint with the State of Texas Attorney General, see www.oag.state.tx.us/consumer/complain.shtml You can file online or mail it in. There is also a group on Raintree.
	MrD June 6, 2009 Trying to charge a "Special Assessment" Got a letter in the mail today from Raintree Vacation Club of which we have been members for 6 years. They are whining about not being able to meet all the "upgrades" their members want, so they now have to charge an $820 "Special Assessment". This company is a joke. Every time we have tried to book a timeshare vacation with them we have either been unable to or have had to jump through major hurdles to do so. Now because they are affliated with RCI, everytime I try to book, they want to push me off onto RCI's resorts, not Raintree's. I urge all Raintree members to join together and file a class action lawsuit against this scam company.

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