Raintree Vacation Club

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United States

Raintree Vacation Club Reviews

lalizzie June 10, 2009
Special Assessment Fee
I received the "Special Assessment Fee" notice in today's mail. At first I thought they were double-billing me, as I paid my maintenance fee ($957) just a few weeks ago, and this was for the same amount. I called the number on the bill, and the woman was quite upset by all the complaint calls she has been receiving. She recommended I email the specialassessment@raintree address given on the statement, which I did.

Personally, I stayed at the Club Regina at Los Cabos last year. I found the units to be in disrepair, and complained to management there a couple times. I mentioned the state of our accomodations to the sales personnel - while attending the "sales pitch" we all get whenever we vacation - they told me that the problem was that Raintree was breaking off with the Westin over maintenance and upkeep disputes, and that that was why all the construction was taking place at our site. Apparently the Westin will no longer be providing services to Club Regina guests so Club Regina was, at that time, building a spa facility.

In my email to Mr Bech I commented that I believed these added costs were being levied on owners to cover the costs of the break with The Westin. I recommended that the Raintree top executives take a big cut in pay for the next year to pay for these supposed upgrades, as this was clearly a management blunder and users should not be held responsible!

lalizzie
Rose and Sam June 10, 2009
Special Assessment
We are very frustrated with this "Special Assessment".
This is totally out of line. They have not fulfilled the promises of the past few years. We have been club members since 1997 and have not seen any changes since we bought. We have had a lot of promises, but nothing but new bedspreads and curtains and a flat screen TV, in 12 years. Our maintenence has goone up and we are now paying $1681.
Our 'Special Assessment was also $1681...to be paid by the 15th of July.
They may be hurting from a bad economy, and the fact that absolutely no one was there during the "flu" scare, but to my knowledge the CLUB faired quite well during that time. They were functioning at around 50% and the last week in May at 70%.
We were there from May 16th thru May 30th and I had talks with many there, even the General Manager, and there was never a mention of a special assessment. I know for a fact that they are proposing to put in a new tennis court and fitness center above all the units for Club members only and also that the old El Set will be a Grill.
They have broken off with the Westin (or vise versa) and eventually would like to buy the hotel and have everything be Raintree. Maybe that is why they want to acess us to make their purchasing power a bit stronger.
they have plans to put bathrooms down by the pool bar and refurbish the pool and put in a "catch all " for the pool above.
Nonetheless, I feel that the monies we pay for the maintenence is to cover all of this. I am not in favor of paying for any additional properties, and feel there is mismanagement of our monies and ask for an accounting of all monies.
I also know that they are sold out at Los Cabos and the new buyers home resort is being diverted to other properties, right now it is Puerto Vallarta. You will know that your home resort is Los Cabos by the 5 in front of your membership number.
I FEEL A CLASS ACTION SUIT OR SOMETHING IS IN ORDER.
I have a list of other members names and I'm sur all of you have people that you have met there and are in contact with, we can all put our resources together and get the word out and follow through with this.
Bob and Moe you seem to have some other address that we can all use and we should ALL make these contacts and let them know wer are "FED UP AND NOT GOING TO TAKE IT ANYMORE"
We need to stick together and fight this.
Any comments, [email protected]
K Ryan June 10, 2009
Special Assessment
We received our special assessment notice today, interesting timing since we just exchanged to an RCI resort last Thursday and the language on the exchange agreement states that I warrant all my dues and assessments are current. So, if I refuse to pay this outragous assessment, will I get to the resort and be turned away?

We have paided thousands of dollars to get into a unit in the original Club Regina that only had 3 resorts and an additional $3600 to "upgrade" to Raintree. The annual fees have increased significantly every year, we have been forced to pay our RCI dues as part of our annual fees therefore preventing us from deciding whether or not we want to be a part of RCI. As owners, don't we have a right to see the financial statements for this company. No one at Raintree is making any accounting of where our annual fees actually are spent. There is no information available about the structure of the company, we just keep paying into a black hole.

We have no intention of paying the special assessment without a full accounting of all funds spent by this company that has been independantly audited by a reputable accounting firm. I would not believe one word coming that the company offices.
Tim O June 9, 2009
Fraud
Raintree has mismanaged their funds and is now attempting to "extort" money from their members under the mask of a "special assessment" They are going to have a fight on their hands and will not get any "extra" money from me!
Jan T June 9, 2009
Illegal Assessment / Fraud
I received a "special assessment" notice in the mail yesterday (6/7/09) from Raintree Vacation Club. - This is 50% through the calendar year for which my 2009 assessment (paid before 1/20/2009) has been in effect. I have just reviewed my paperwork from time of purchase and it contains absolutely no information/clauses on special assessments. The operation of this timeshare company has been suboptimal to say the least. The time shares are located in Mexico, (Cancun, Puerto Vallarta, Los Cabos and Acapulco). The address on the assessment notice is in Las Vegas, NV and the Check is supposed to be directed to RVC Members, LLC, P.O. Box 495334, Garland, Texas 75049. If I am legally responsible to pay this assessment, I would like to see the following:
> A detailed accounting (which meets the acceptable principles of accounting guidelines) of where assessments paid by members for the past 10 years have gone - they claim these special assessments are for upgrades requested by members - I have a hard time believing this - and include things like replacement of linens, pool umbrellas, kitchen upgrades, etc. I would have thought our maintenance fees would have covered just the items they're purporting to fix/upgrade and or replace.
> Fees paid to the LLC for club/resort administration - If we're going to be assessed more than double, I would hope a pay cut is in order as with many large and small firms given the economy.
> A listing of current members, polled to support the closing statement in the cover letter w/the assessment notice "Our members overwhelmingly desire these improvements to our resorts now, so this Special Assessment is necessary for implementation." Please note, I own one unit and my mother owns another - no one asked for input from us?
> Review by a bona fide attorney to assess the legality of this assessment – and possibly a class action suit.
Rosa Garza June 8, 2009
Special Assesment Fee
I rec'd a bill for $820.00 and they call it a 2009 speical assessment fee. I can not afford this ridiculos fee. I will refuse to pay it. This country is suffering a recession & they come out with this bull. Who has this kind of money at this time?
hotkissez69 February 24, 2009
false statements
we bought a vacation club memership on feb 16/09, we were told we could cancel this membership, if we changed our minds in 5 buisiness days. we tried to do this but have gotten nothing but a run around.
call this person email us no it has to be written etc...
i can not tell you how stress ful this has been what should have been a vaction has become a nightmare. do not buy anything from this company
November 29, 2008
Fraud
My wife and I purchased a vacation club membership with RCI/Raintree and have never been able to use it. We've called about 10 times to plan a vacation and every single time, I get the same response "We're sold out and have no space available". These were all different dates and locations. We got scammed out of a large sum of money. I am looking to file a class action lawsuit as many others have had the same experience. I just need to get a large enough group to fight these thieves!

Whatever you do, DO NOT BUY anything from RCI or Raintree or their affiliates.

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