My wife and I bought a 2010 Dodge Journey from these guys. We went in with a letter they mailed to us saying they'd give us 125% of Kelly Blue Book value. Not up to...but we WILL give you 125% for your trade in. We called the night before and confirmed that they'd give us the 125%. They confirmed so the next day, my wife and I drive the 45 min to see them. We tell them that with that offer, that covers our trade in so that we can start fresh. From the beginning, they pushed us to this 2010 Journey because it had huge rebates. Fine...we looked at it. We started working the numbers and they payments were WAY above what we wanted to pay. We asked what the price of the car was. They wouldn't tell us, just went back to rework the numbers. This went on for over an hour before they finally broke it down for us. They were going to give us almost 10K less for our trade in then what they sent us in the mail. They tried to screw us so we gave them the flier THEY sent us. They went back to "re-work" the numbers yet again. They finally came back after another 30 min with a price. It sort of worked for what we wanted. I asked for my keys back to my trade in over 3 times so my wife and I could go to lunch and talk about it. They said, "No, take the new car" Fine, we got in and the saleman got in with us! We couldn't even go to lunch and talk about it. Talk about freaking pressure! We were stupid and signed the bottom line when it was all said and done because we were tired and frustrated and just wanted done. The story goes on and gets worse from there, but I'll stop here. NEVER NEVER NEVER NEVER NEVER buy a car from these A-Holes! They'll screw you at every corner.