THIS IS THE SECOND TIME I HAVE COMPLAINT COLLECTION DEPT. THEY ARE RUDE AND UNPROFESSIONAL ON HOW THEY TREAT THE COSTUMERS. EVEN JUST ONE MONTH YOU MISSED THE PAYMENT THEY WILL TREAT YOU LIKE A DOG OR A SHIT CRIMINAL!!! I WROTE TO THE BANK ON MY FIRST COMPLAINT THEN AFTER 2 TO 3 DAYS I RECEIVE A CALL APOLOGISING TO WHAT THE AGENT SAID TO ME. THEY ASSURE ME IT WILL NOT HAPPEN AGAIN. THEY WILL MAKE SURE THEY WILL DO ACTION ON THAT CASE. SO THEN NOW WHAT HAPPEN BECAUSE I HAVE MISSED ONE PAYMENT AGAIN NOW I RECEIVED A CALL FROM THIS INDIAN FELLOW FORCING ME TO PAY!! WITHOUT EVEN ASKING OR SAYING GREETINGS ON THE PHONE? THIS HOW HE SAID " YOU HAVE DONE THE PAYMENT? I SAID " WHO IS THIS " FROM RAKBANK HE REPLIED. THEN I SAID OK IM JUST WAITING FOR MY SALARY TO PAY MY DUES. HE SAID HOW COME YOUR HUSBAND SAID WILL PAY YESTERDAY? " HIS TONE IS LIKE YOU ARE SHIT CRIMINAL!!! THATS WHY I TOLD HIM I WILL COMPLAINT YOU HOW THE WAY YOU ARE TALKING!! HE SAID GO AHEAD COMPLAINT AND I WILL MAKE SURE I WILL FORCE YOUR PAPER TO LEGAL!"
IS THIS A NORMAL WAY HOW THE CUSTOMER BE TREATED ONCE THE PAYMENT HAVE MISSED ONCE? IS THIS HOW THE BANK WAY TO COLLECT MONEY? NO WONDER WHY SO MANY EXPATS CHOOSE TO ESCAPE RATHER THAN TO PAY BECAUSE BANK ITSELF PUSHES THEM TO DO IT!!!

This is with ref towards the insurance claim of my card 5124 0371 9086 6006.

Im so sorry to say that the response from Ms tanias end is totally dejecting and just because of her irresponsibilty and wrong information I have lost my insurance.

Upon losing my job i called up RAK bank and they guided me to your number and upon calling (after trying for 1 full week where everytime the call would deliberately go in voice mail, which I was able to understand from my experience with your service) you had informed me to provide my Termination letter, Visa cancellation page, Offer letter .Ms tania fernandez informed me to come to the branch and provid ethe documents.You also added that the same will be processed in 3-4 weeks.U informed me that I can submit the same within 3 monthsupon cancelling my visa

I came to your office as per your instruction and at that time you told me that you need the visa page without cancellation.
Later on I scanned the documents and forwarded to Ms Tanias end.There was not any response and i used to try daily to conatct her and for a month thecalls were not answered and the same as mentioned before would go to voice call.Finally I got the phone connected to one of your colleague and thru her i got a chance to speak to you.The way of your talk was so rude and you were yelling at me and you told that my case will definitely get declined because i have crossed 60 days upon losing mey job.Later on you told that you have not recieved any information from the insurance, and again you gave me hope saying that my insurance may get processed as my termination was genuine.

Now Its going to be 6 months and till date no response and nothing.Im entitled for around 4500 Dhs as I was paying for the credit shield.My termination was genuine and if my insurance claim is declined its nothing but coz of your improper information which have misguided.If you misguide in such a way no one will get their insurance cliams.Upon losing my job, when i calle d her up why didnt they inform me the procedure, why did she ask fo rteh cancellation paper.
I need a clarification or else i will go legally against this and would definitely make the public aware of such forgeries that the employees are doing inorder to make a persons insurance get declined.I swear that I will go to any extend to make this sorted out so that atleast the rest people will not get fooled.

Sajina
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