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TAMMY KW
August 7, 2009
Verbally abusive & deceptive in sales!
I had the WORST experience with this (very small which I thought would be family like) dealership last nite 8/05/2009 with my daughter and only was at the dealer for approx 15 minutes! I had already researched and my daughter had already test driven the Mazda vehicle she wanted at another dealership that was unbelievably nice, we just wanted to see what other finance deals that were available. This internet salesperson said we had to come in to discuss and offered the vehicle for less then the other dealer so we went in to see if we could possibly get a better deal...Everything was great until 5 minutes passed and the salesperson (Peggy) had come back with the figures and they were more than the other dealer, the finance charge was more and the price of the vehicle was almost $2, 000.00 more then the e-mailed price she sent me that we would get the vehicle for --- which I kept a copy of the email-- so when I said we'd think about it (not wanting to insult her and say you didn't beat the price) boy did her demeanor changed to and she said how dare we come seaming that we were going to make a deal and became very nasty!!... that was when I told my daughter we're leaving and told the other employees standing around and one girl at a desk that I couldn't believe how nasty and condescending this person was being to us and left to go to my car and seconds later out came a MALE employee who shouted, ARE YOU PSYCHOLOGIGALLY CHALLENGED...she told you the price and it is what it is..." Instead of reacting like I should have and would now, I was so upset all I did was shakenly say but that isn't the price and it's more what she emailed me and showed him the paper and he yelled at me saying that's without the sales tax-- but the price inside was $2000.00 more without the sales tax too...I felt like I was being attacked and everything was so surreal...and all in front of my daughter non the less...and to top it off there was another woman outside with a young daughter who this all went on in front of-- unbelievable I wish I had gotten her name.
I filed a formal complaint against this dealership and called MAZDA corporate headquaters. What my daughter was exposed to not only by the female sales person but another man employee was inexcusable and the dealership should be shut down, the dealership also is deceptive in their dealings as well, --- couldn't sleep all nite I am infuriated at what we were put through yesterday. Formal complaint is not even enough. God I wish I had that man's name, I should have called the police.
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IdoS
July 23, 2009
Visiting Ramsey Mazda was hands down the worst experience I have ever had
Please take the time to read this review as I will try to accurately account what happened today (7/22/09) at Ramsey Mazda in an attempt to make sure they never sell another car.
I called up Ramsey Mazda today to ask if I could come in for a hassle free test drive of a Mazdaspeed 3. By hassle free I mean, I didnt want to wait for 2 hours in a dealership showroom idly knowing the games dealerships play. I was upfront and honest on the phone with the salesman (Bob) about being in the market for a car but was still researching cars and just wanted to test drive the car. Bob kindly responded saying that it shouldnt be a problem and to come down at my earliest convenience. I stopped by at 2:20 PM (told Bob that i'd come b/w 2PM and 3PM).
I walked in, found Bob and introduced myself. He was all ready to get the keys to have me on my way for a test drive when the manager (still working on getting his name) told me that if I wanted to test drive the car, I'd have to work out a deal first to buy the car. My first reaction was "Excuse me?" Thinking to myself...did this guy really tell me that I have to sign for a ~$20K car AND THEN I'd get to test drive it. Suffice it say, I kindly reminded him that I was in the research phase of car buying and looking at a bunch of different cars and that no one hands over $20K to anyone without first knowing what you are going to get. He then informed me that if I was not ready to buy today that I wouldnt be able to test drive the car. With Bob the salesman there, I explained that I called ahead of time to schedule a test drive, was up front about what my intentions were and drove the 15 miles to get there just for that purpose. He finally agreed to let me test drive the car but not before sitting me down with another salesman to get some basic information. Relieved a bit, I started to chit chat with the new salesman as he was gathering some basic info and making a copy of my license.
Just when I thought I was ready to go, the manager interrupted several times and asked me some questions from 10 feet away.
Manager: "Will you be financing this car?"
Me: "Probably finance, but I am really not ready to talk about that until I test drive the car and do some more homework"
Manager: "So, what is your budget?"
Me: "Around $20k, but again, not really interested in talking price until I know that I even want this car"
Manager: "Well, just so you know, its $22K, is that ok with you?"
Me: "Again, I am really looking to drive this car before I talk about the price, I think that is reasonable"
Just when I thought he would stop harassing me with these questions as I was with the new salesman, he butts in again.
Manager: "So, what is your time frame in buying a car?"
Me: "Relatively soon, probably within a week or two"
Manager: "In that case, you can't test drive the car because it will be gone tomorrow"
Me: "Well, that isnt my problem, i am here now and just want to test drive the car as promised"
Manager: "Well, it actually IS your problem because you arent gonna test drive this car and you can leave now"
I think my jaw actually dropped at the rudeness of this comment. I couldnt believe what I was hearing. For absolutely no good reason (I SWEAR i am not exaggerating or making any of this up), this manager asked me to leave and was not going to let me test drive this car. Before you start thinking, well maybe this kid writing this review is a 17yo punk who wants to beat up on cars for fun, rest assure that I am 26yo, extremely responsible, clean cut, college educated, fiscally conservative, well mannered guy who can easily afford a $20K car WITHOUT the financing.
In the next 7 or 8 minutes a shouting match ensued with excessive profanity that I will leave out. I told him I have never been treated worse by a store owner or business owner in my entire life and I would make it my mission to let it be known that this guy was a complete and utter D!CK!
It is my prayer and hope that this guy does not get another dime in business for the rest of his life. If you are reading this review, please consider this story and head over to ANY OTHER Mazda dealership and do not give Ramsey Mazda business, you will thank me.
And yes, I plan to launch a formal complaint against him and make it known that customers about to drop $20K as well as human beings should never be treated this way.
If there was a way to give negative stars to this Ramsey Mazda, trust me i would.
If you made it to the bottom of this review, thanks, and good luck with your next car purchase.
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August 25, 2008
Mazda will not honor warranty even the car is in warranty.
I bought RX 8 in 2004 with 17, 000 miles and till now car went at least 3 times for gear problem. I still have warranty of 15, 000 miles left and have gear problem and they refuse to fix it for no good reasons, they are saying it is my duty get it
fix and I cannot understand how it is my duty to fix, can somebody can explain ? Not only that I had taken for grinding noise from 4th gear and they refuse to fix it so I ask my car back and when I got my car back I discover my 6th gear is not working and Ramsey Mazda says they did not do anything to my car, which I doubt otherwise why they kept my car 10 days.Every time I called to pick up my car they said it was not ready now they say did not do anything to my car.
Please do the justice.
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