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Kinc24
June 3, 2010
Deceitful and dishonest
Stay away from these people. I came in to price some furniture, wrote down the prices of everything. When I came back approx two weeks later to make the purchase with my family, the salesman first said the prices had changed, which was not true, then when I showed him what we had written together, he said, oh I made a mistake. In fact, he had beaten the quote that I had shown him from another store, and now he's saying its a mistake!! The manager chose to believe his story and did not honor the quoted prices. I told him they were very unprofessional. These people do not deserve to run a business, while I was there there was another problem with a customer on the phone. Buyer Beware!!! By the way, their prices are not cheap, his "new prices" were just like El Dorado furniture store.
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Irina
March 27, 2010
Bad service
I just spent close to $3, 000 on the spot and my furniture is damaged. When I called to complain while the delivery men were still bringing in other furniture. Rana Furniture told me to return the furniture or I had to pay $50.00 for an "inspection fee" to have some one come out and look at the tears and see if it was repairable. The driver and helpers were here, they could have told them that my leather sofa had 3 tears in it. Rana Furniture refused to hear thier own employees comments on my sofa and told me to return the sofa's and wait another week to get a new sofa delivered to me. Honestly I should have just paid an extra $200. to Ashley furniture instead of dealing with Rana.
I am very unhappy with the level of cusomer service that they have provided. Never did they mention when i was handing over the money that if the items came in damaged I would have to pay an "inspector" $50.00 just to see if it was repairable. If i didnt have out of town guest coming in to stay with me (hence the purchase of the sofa's) then I would have no problem returning the sofa's. Seriously they couldnt even promise that it would be re-delivered in a week. I think if a customer spends that much money in one day during this economy they should be nice enough to waive the $50.00 fee. The best and the worst form of advertising is word of mouth and you see with me I never stay quiet. I am posting this in every possible complaint website there is. My next stop is BBB.
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May 11, 2008
DEFECTIVE FURUNITURE
I SPECIAL ORDER A DINING ROOM SET FROM RANA FURNITURE WHEN I GOT IT, IT LOOKED LIKE A DOG BIT ALL OVER IT.THERE ARE HOLE EVERYWHERE .SAD THING IS WHEN I SPOKE TO THE MANAGER HE HAD THE NERVE TO CALL THE HOLE IN THE FURNITURE PART OF THE DESIGN AND I CANT GET MY MONEY BACK. I WILL NEVER BUY FROM THEM AGAIN
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