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September 15, 2007
Huge increase in maintenance fees!
We bought our timeshare at Rancho Banderas with the presentation showing that additional units would be built, resort maintained, annual fees that wouldn't go up excessively (a maximum was put into the contract.) We are shocked that our maintenance fees more than doubled this year (2007-Now over 700.00 dollars). Also, our resort was sold and we are hearing that a Cashback America program is not honoring the contracts its has made. Also, we have read that this company has moved and our resort owners sent us a note saying that they have no responsibility for this program. Many owners bought this timeshare because of the rebate program and the money was supposedly put into a trust rebate company. Who monitors these outlandish tactics? Which government entity can help us!
Advise and beware!
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December 20, 2006
Timeshare fraud!
We purchased a 3 bedroom timeshare that we bought while vacationing at Rancho Banderas in 2001. Part of the pitch was that 60 months after our purchase, we could submit the sales documentation to a 3rd party they had negotiated with regarding a full refund of the fees. We have followed all the processes, and it turns out the 3rd party has moved with no forwarding address or contact information. Additionally, Rancho Banderas has been of no help to resolve this issue - a program which was supported by the Rancho Banderas development group.
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November 30, 2006
Deceit, scam and fraud!
Rancho Banderas Resorts time share sales personnel will use any means necessary to make a sale. Extreme high pressure sales techniques, and making fraudulent statements to complete a transaction deceived me into making a very bad investment decision. The timeshare proposal to me was solely a rental investment income, not proposed to me at all as a vacation time share. It was totally pushed as a great, proved, income producing investment. The investment income is not going to be the thousands of dollars as promised by the salesman representing Rancho Banderas, as a matter of fact, the income has been zero!
I have requested a refund from the sales group and a representative of the development company, the positive results have been non-existent. The company representative has informed me that Rancho Banderas is not responsible for anything their salesmen promises or states during the sales presentation, the company can not be bound to anything promised or stated by their representatives, unless it is specifically listed in the approved documents. In other words, the sales persons can say or do whatever is required to make a sale and the company has zero liability.
The salesman had me sign a release form, along with numerous other pieces of paper, that excused the company from any liability of their sales department. I was presented this piece of paper and asked to sign it during an intense sales presentation, I was consumed with paperwork by the sales team. Numerous worksheets and documents used by the sales team to substantiate my investment return were not included in the paperwork that was given me after I had agreed to make the investment.
I was made promises by representatives of the company, the sales team, that I have not mentioned in this brief description of my experience. The promises made to me, and broken, are numerous!
The intensity of the sales team, and the pressure from the sales team projected to me was overwhelming, not to mention the abundance of paper that was used to camouflage the real intention.
DECEIT, SCAM AND FRAUD?
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