I work for a business who contracted with Rapid Recovery Solutions for a large number of accounts. Over 1, 000 accounts and $200, 000 debt owed were issued to the company. I personally, as the Collections Supervisor, reviewed every account prior to issue and sent them the accounts in preformatted reports so that their data entry specialists would be able to enter the accounts properly, using simple population fields (copy and paste). There were a number of concerns that I had from the beginning, that I reviewed with my contacts, a gentleman and his assistant. They assured me repeatedly that there would be no conflict with the policies we set in place up front. After working with them for 3 months I repeatedly discovered missing accounts, incorrect accounts, and various other entry errors. After confronting my contacts with this information the first time, they were apologetic and took quick steps to recover the situation. Following the 2nd discovery, they seemed to take a defensive approach. And after the 3rd they cancelled our contract with them and removed all of our accounts. I feel that this agency thought it more productive to simply cancel the opportunity to garner $56, 000 than accept responsibility for their actions and correct the behaviors resulting in such incidents. I warn anyone who contacts this agency for business to be aware of their wealth of administrative errors; and to keep a close eye on the accounts themselves to track their progress and verify accurate information.