RapidKL is a very inefficient and terrible public transportation company in the country. Since the consortium was established and government involvement, all the bus routes that it has taken over has become a mess.
They have changed the routes, ticket system and the types of buses but they still have not been able to provide a satisfactory service to the public/commuters.
The new system (2011) of using a Touch'n'Go card system is hopeless and does not work at all. Most of the time the machine where the cash is inserted does not accept and ejects the paper bill (cash). Then the passenger will have to reload it several times and this takes time and inconveniently holds back other passengers.
The exact fare is inconsistent and not precise which usually overcharges the passengers Touch'n'Go card. This is due to unreliable zone system programmed into the new machines.
And not to forget, the terrible schedule of bus departure and arrivals on the bus routes where it consumes the time schedule of the commuters.
To complain on the RapidKL website is useless because even the management staff does not know of the reality of their incompetence and the practicality of the system on the road. The complaint/suggestion replies are always late or never, illogical, unrelated and excuses are always on part of the commuter's fault. The company is always in denial and cannot accept that they are not providing a satisfactory service to the public.
Is this the proper attitude of the company which the government has a big share and authority. This is disgusting and definitely does not adhere to the slogan of "Rakyat di dahulukan" (The people/citizens are a priority).
All public transportation users and commuters should wake up and realize that the people have just been oppressed and used by the authorities for their profit making schemes only.
It is best to avoid RapidKL and use other bus companies and transportation. For the public shall be disappointed, cheated and encounter many problems.