RAYCO AUTOMOTIVE CENTER
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Category: Automotive
Contact Information 1507 N DUPONT, New Castle, Delaware, United States
Phone number: 302 323 8844
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RAYCO AUTOMOTIVE CENTER Reviews
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MELISSA22222
July 17, 2011
TERRIBLE MECHANICS
MY CAR WAS TOWED BY AAA ON THE 2ND OF JULY, TO THE ABOVE NAMED SERVICE SHOP DO TO OVER HEATING. DUE TO THE HOLIDAY IT WAS CLOSED UNTIL THE 5TH OF JULY AT THAT TIME I CALLED RAYCO AND INFORMED THEM OF THE PROBLEM, THEY TOLD ME I NEEDED A WATER PUMP AND THEY QOUTED THE PRICE.I AGREED TO DO THE JOB WHEN I PICKED UP THE VEHICLE AND DROVE HOME EVERYTHING SEEM TO BE FINE UNTIL THE 9TH OF JULY IT BEGAN TO OVERHEAT AGAIN NOW THE WATER PUMP CAME WITH A 1YEAR WARRANTY. I CALLED RAYCO TO ADDRESS THE PROBLEM AND TO SEE IF THEY HAD A PARTNERSHIP IN NEW JERSEY THEY INFORMED ME THEY DID NOT AND THEY NEEDED TO SEE THE CAR. I THEN TOOK THE VEHICLE TO OPEN SKIES MECHANIC SHOP ON THE 13 AND WAS INFORMED THE LEAK IS COMING FROM THE WATER PUMP AND THERE ARE TRACES OF SEALANT. I DRIVE BACK TO RAYCO ON THE 15 TO SHOW THE FINDINGS OF THE OTHER MECHANIC THEY CHECK IT OUT TELL ME IT WAS A DEFECT FROM THE MANUFACTER AND PROCEDED TO DO THE WORK OVER UNDER THE WARRENTY THEY THEN TELL ME I NEED THE RADIATOR FLUSHED TO REMOVE SEALANT FOR 90.00 DOLLARS OR THEY WONT WARRENTY THE WORK I SAID I AM NOT PAYING ANYMORE MONEY FOR A JOB THAT SHOULD HAVE BEEN DONE PROPERLY THE FIRST TIME AND THEY SHOULD PAY ME FOR MY TIME GAS AND INCONVENIENCE .I LEFT THE SHOP AND NOW WILL TAKE VEHICLE TO ANOTHER SHOP IN NEW JERSEY MONDAY MORNING.AND I HAVE NO WRITTEN WARRANTY
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