My dog was due for a fecal exam to test for parasites. On January 27th 2010, Raymond Avenue Veterinary Clinic took the fecal sample I submitted and charged me $40. Nearly two weeks later and asking about it four times, Amber admitted that the test was never given and the fecal sample had been lost. After a few attempts to get around giving a refund, Amber claimed the $40 refund would be mailed out that day, February 9th. When it didn't come, my 5th attempt to correct the issue was made when I spoke to the office manager, Sara. Again a promise of a refund was given. It's been nearly one month since the service was to be done and they have been given 5 chances to rectify the mistake, yet they are full of excuses and false promises. Raymond Avenue Veterinary Hospital did not do the test, won't give back the money and the worst part is that my dog didn't get the test that could save his life---and they don't care.