I purchased 2 couches and a recliner from Raymore and Flannigan 3/2009. When looking I was approached by a sales person who stated that they had "the best warrenty around" He proceeded to tell me that they fix or replace furniture "no questions asked" He then told me a story of how a guy he sold a couch to just had it replaced because his dog ate the arm. I continued to look and left to consider the very large purchase. I came back 2 weeks later and was approached by another sales person. She stated the same fact that "we replace or repair our funiture no questions asked for the time period of the warrenty". I purchased said "platnum protection plan plus" on the word of both of these sales people. I explained to them I have 2 teenagers and it gave me comfort to know my large purchase would be protected. I was told "no problem you are covered for 5 years no questions asked". Well fastforward 1 year 2 months later. I noticed that the back of the seating area on both the couches were lower than they had been. I looked and the bracing from front to back on the seating area had pulled out of the back of the couch. The nails had pulled straight out of the board in the back. I called and scheduled a day for them to come out. The tech called the night before and said he would be out at 8 am. I explained I was told it would be in the afternoon and could he put me somewhere else on his route. The answer NO. I called back and rescheduled.. well it was 3 weeks later. In the mean time the braceing broke. The tech came out and took a picture of 1 couch and said they would be in touch. He was here for a total of 5 min. I recieved a call 2 hours later that said sorry not covered as it was due to excessive wear. I asked about what I was told my the sales people of "no questions asked we repair or fix". I was told the sales people would never say that and it did not cover this type of damage. So now I ( a single mother of 2 kids) am stuck with over $3000 worth of crappy furniture! Oh and the recliner is broken too! NEVER NEVER NEVER BUY FROM THESE PEOPLE!!! They lie to get the sale!