I would like to inform you of the experience that my husband and I had in your Deptford, NJ store. We first visited this store on 8/8. We were immediately greeted by Doryn. While there we placed a bedroom set, dining room set, computer armoire, bunkbed and dresser set on hold. We put down a $50 deposit in order to reserve the furniture with 0% financing until 2013 while our mortgage was being finalized.

As Doryn entered our information into the computer, I noticed that he incorrectly entered the price of the dining room set. He rechecked the price and realized that he was charging us separately for the 2 armchairs when it should have been 1 price for the 6 piece set. Doryn finished entering everything, took our deposit and we left.

Upon looking at our copy of all of the paperwork on 8/10 I realized that we had also been overcharged for the bedroom set. We immediately went back to the store and spoke with the manager. He then adjusted our bill, giving us a credit for $591. He apologized for the error and said over and over again that it was human error and Doryn and himself (he had signed off on everything on the 8/8) just made a mistake and would have found it eventually. We still to this day have been overcharged to the bedroom armoire (Madison). We paid $1529.90 and it should be $1499.95.

After our Mortgage was finalized, my husband went back to the store on 8/18 to set up financing and delivery of our furniture for 8/31. He was given the sales order ticket and the delivery date. We received a call later that week confirming our delivery date. Later we received a call from Doryn that we needed to come in and finance our furniture. I told him that my husband had already done that and I had all of the paperwork. He stated that the financing had never been done and we had to come in again. We called customer service at the store and sure enough, the financing part had never been taken care of. My husband went back again and received more apologies and financed the furniture for real this time.

When our furniture was delivered, we learned that our nightstand was on backorder and would not arrive until the next week. We received a call the next week that the nightstand arrived but was cracked so we would have to wait another week. That finally arrived two weeks after our original delivery date.

My husband picked up our bunkbed and dresser since they were floor samples (which they had promised would be removed from the floor for safe keeping and were still on the sales floor up until the day he picked them up). While unwrapping the dresser I noticed that one of the knobs was missing. This knob has not been missing when we originally purchased the dresser. I called the store and they said the looked for it and could not find it but would order it. Then as my husband put the bunkbed together he noticed that a bolt was missing. He called the store and told them that we would have to pay for the bolt but they would order it.



My husband contacted the store a few days ago to find out where our parts are and was told that they are still waiting to hear back from the manufacturer. I called customer service on 9/27 and was told that the parts were supposed to be mailed on 9/17. So now we just have to wait.

My husband also contacted the store to find out why we have not received a bill yet. They said that we should be receiving one shortly. I spoke to customer service on 9/27 and was told that there have been many issues with Wells Fargo lately and to call them and find out when we should have gotten a bill. Unfortunately they are closed on Saturdays so I am unable to tell you what has happened with them. I can only hope that we have not lost our interest free financing due to not receiving a bill.

I find it unacceptable that we spent almost $6000 at this store and cannot say one good thing about your company. We are still owed $29.95, 2 parts and a bill. After this is over, I will never step foot in your Deptford store again and cannot imagine that I would purchase anything from Raymour and Flanigan ever again. We recently had to purchase a new sectional sofa. Instead of dealing with your company again we decided to spend over $2000 at The Macy’s Furniture Store in Cherry Hill. You would have had a repeat customer for years if our experience had been better. In this economy especially, your customers should be treated much better.

Raymore and Flanigan we purchased a floor model bedroom due to renovation we had a delivery date for Aug 30th omg!!! They voided our order they sent the drivers without the queen frame they did not deliver the dresser we spent about 8 hours in a weekend...do not shop there...they sold the dresser to someone else as one piece they were rude and then they had the nerve to tell us to pay for the frame we need some kind of compensation for our time and aggravation nothing they found a dresser and gave us a queen frame and still it is not delivered and worst of all they want us to pay for the delivery of the dresser

I purchased the Carnegie love seat and couch along with the Elations table and chairs from the Manchester, CT R&F on 7/27. I was purchasing my first condo, closing on 8/15 so I wanted to get everything all set ahead of time. I scheduled an 8/21 delivery. At the encouragement of my salesman, I chose the least busy delivery date to be nice to the store.

After I decided on my furniture, I went out and purchased decorations, lamps, etc, all based on my choice of a deep plum couch and love seat.

At 7 pm on 8/20, I called R&F to find out what time my delivery was going to be. Long story short: somehow, my purchase had been cancelled out of the system. (In error of course.) Not to worry I was told, they put it back in, but I'd have to take delivery on Saturday 8/23 instead. They promised me free delivery and a 100 dollar gift card.

This was a problem for me because I had scheduled painters to come in to pick out colors for my condo based on my furniture arriving. I asked the woman I was speaking to, Jill, if I could come down and pick up a pillow from the floor model 1st thing in the morning on Thursday, 8/21. She said that was not a problem.

The next morning, I took the 1/2 hour ride down to Manchester. I asked to speak to the store manager so I could get the store pillow. Low and behold, they no longer had the floor model of the couch. Jerry, the store manager with 2 weeks experience, was beyond rude to me. Their store messed up, and he was treating me like it was my fault.

So, I asked him if I could take one of my actual pillows from my couch. Jerry went to check on my order. After about an hour, he came back. He told me that everyone messed up. My love seat had been sold. He said that IF I was able to even get it, it would be at least 6 weeks. Also, that was a big if. The chairs from the table were backordered. My furniture was not going to be delivered on Saturday.

He told me that I was out of luck and to pick out new furniture. Now, I have over 500 dollars worth of merchandise I've purchased to go with plum couches that I can no longer use.

This should not happen on an order placed three weeks in advance. I picked out a new couch. By the way, I HATE IT.

I had to bring the sample, which was cut off the floor model, to the painters. Then, I had to drive back to the store to figure out what to do about the table and chairs. Somehow they 'found' the chairs and my delivery was back on for Saturday. R&F took back their gift card and free delivery offer that they had offered me the night before and my bill managed to increase significantly.

Saturday 8/23 rolls around and I get my delivery. The plastic on the chairs have been left on. I had to spend over an hour taking the chairs apart in order to get the plastic off. Also, R&F delivered the wrong table top. Finally, I realized on my receipt that they had OVER charged me on the table.

I spoke to the manager, Bill. After much coaxing, he had my bill reduced by the shipping and the overcharge for the table. He asked when I could have the correct table top delivered. I suggested either Tuesday or Friday after 4 PM. I was told that these times weren't convenient for them. Well, the delivery of the wrong table wasn't convenient for me.

We set up another Saturday delivery, Saturday 8/30. I was supposed to be the 2nd delivery on the 8 to 12 truck. At 10:30 I called Bill because my table top still hadn't shown up. Guess what? It never did.

I don't know when I'll get it because no one will call me back from the store. Someone from the depot called me and said he'll personally bring it by Tuesday at 4:30, but I really don't believe it.

Raymour and Flanigan is by far the worst company I've ever had to deal with. They have yet to compensate me for anything. 3 day delivery guaranteed my ***!

I purchased sofa and loveseat in March 2007 and purchased the 5 year platinum protection plan. A few months ago the cushions started to sag and guests would roll towards each other. In addition, the material looks worn even though its only a little over a year old.
I called Platinum Protection folks who sent a technician. He stuffed the cushions, which now are lumpy but said there was nothing he could do for the material. He noted on his sheet that we really needed a reslection.
Well, they called today to say there was nothing they could do because we should have reported it sooner. My response was that I bought a 5 year plan and nowhere does it state that I had to call within a certain timeframe.
Needless to say, I am extremely disappointed and am alerting anyone I know to never buy another piece of furniture from them let alone their bogus Platinum Protection Plan.

The worst place to buy anything from, I bought a couch and a chair, I have not yet received the chair and the couch arrived damaged. I had an appt to switched out the couch for a new one, and the salesperson called me on Sunday to say the chair had come in and he would add it to my delivery day. But what he did was cancel the whole thing and did not tell me. I'm waiting for furniture that is not coming and I don’t know when. Not to mention I paid in advance and when I asked to speak to a manager he won’t talk to me.