Raymour & Flanigan: Let’s start at the beginning. Raymour & Flanigans commercials promise delivery in three days. Well sure if you don’t mind taking several days off of work, because it’s your job to accommodate their lack of concern for the condition of the furniture they are allowed to load on their trucks, and when (not if) your furniture arrives damaged it’s another three day wait, as long as one of those three days is not Sunday or Monday.

I am waiting on delivery attempt #4 now. Oh yes, I was greeted right away and the sales person was very nice and helpful. The furniture is not high end but the price reflects that, most if not all is made in China. The style of the 11 pieces I chose was very nice and was well suited for my home. However, when it comes to delivering the furniture there is total lack of concern for you time.

Raymour & Flanigan will give you a 7 hour window of time the day before delivery, but that is not a guaranty, so it is almost a useless call. On two of the delivery attempts their drivers would call and say they will be at my home in (x) amount of time. Once they were off by 2.5 hours and another 1.5 hours.

On delivery day #1: The furniture delivery truck came with in their 7 hour window. This was the delivery to set precedence for the res of the Raymour & Flanigan experience. The sofa, chair and love seat were all acceptable; however, the end tables, sofa & coffee tables, night tables and dressers all had to be sent back. The kicker is here is that the delivery guys acknowledged that they knew we were not going to accept the furniture, due to it condition, before loading it on the truck. There were chunks of wood missing on most, thick layers of dust on some and scratches on the rest. OK Delivery #2, there was no concern shown from customer service, just their standard reply; it will take at least three more days to get the next delivery with a seven hour window.

Delivery # 2: (%#@(), 2.5 hours after the call saying they will be here in 15 minutes, with in their 7 hour window of time. I accept 1-end table, 2-night stands, and the sofa table. The rest had to go back.

Delivery #3: (#@!**& %$#) my wife calls me nearly in tears. I ‘m not too sure about the consideration of a deliver time on this delivery because I was not home, but they forgot to load the glass top for the coffee table so they would not leave the table. This leads us to delivery #4.

In June 2006, I purchased a media table and hutch from Raymour & Flanigan on Route 17 in Paramus. When I received the first delivery, I noticed a number of flaws in the pieces. I called the store and was told to refuse delivery. The pieces were taken back and a new delivery date was scheduled. Unfortunately, the same thing happened on the second delivery. There were at 4 deliveries and one delivery was canceled by the manager at the Oakland warehouse after 'white glove service' found that the piece was undeliverable.

It took several deliveries before I realized that they were delivering the same pieces that I had refused!

After speaking with the manager for East Coast delivery, I was informed that the Oakland warehouse is small. As furniture is returned to the warehouse, the same pieces are brought out for delivery to a new customer. Interesting way of doing business!!

After spending too many days waiting for furniture, I finally accepted a piece that was specifically shipped for me from New York. It isn't up to my standards, but I was tired of waiting and scheduling deliveries.

I need additional pieces of furniture, but there is no way that I would ever consider using Raymour and Flanigan again. I don't have time to sit and wait for delivery of furniture that someone else might have refused because of damage!!!

Raymour & Flanigan
43 Hutton Avenue, Nanuet, N.Y. 10954

On Sunday evening, May 6, 2008 my husband and I entered the above Raymour & Flanigan store located in Nauet, New York to buy a bedroom set with mattress/box spring. Additionally, we decided to purchase a small sofa, all of which was fully paid for with a credit card. At that time, our salesman was courteous and helpful in selection additional needs for a home we are in the process of refurbishing. We were told, "your furniture can be delivered in two to three days." We answered, "no, please deliver our furniture next Friday because our floors are being refinished." The delivery should have been Friday, May 18th.

Wednesday, May 9th a call was received, from their warehouse, on our answering machine to confirm a delivery of our furniture on Friday, May 11th. The call was returned and told the delivery service the date was incorrect, we had requested this furniture to be delivered next Friday, one week later. The confusion was not explained, however, the service representative replied, it was not a problem and the delivery would take place next week as prior scheduled.

The problem started with our sales representative's phone call. He started with an argument directed at making us take position of the furniture on May 11th; what was reiterated the date of delivery was incorrect, whereupon he became belligerent, rude and arrogant in his attempts to pressure us to take position of the furniture. This sales representative raised his voice with obvious annoyance attempting to impose his will in delivering this furniture. This conversation was terminated and an additional phone call was made to cancel the entire order. A fex was sent with cancel across the order with specific complaints. Additionally, a store visit was made with sales slip to cancel order in person.

I will never attempt to buy anything from this company again, their arrogance and rudeness was enough to make me weary of their products and service.

Sincerely.

Robert and Brenda Harris

my wife and I purchased a king size bed, a set of king size mattresses, two nightstands and a dresser. These items were delivered , I believe in 2/06. Around 11/06, my wife and I started experiencing neck and back pain. I call the Egg Harbor store of Raymour & Flanigan to complain. They sent someone to check the mattresses. The technician that came to looked at the mattresses stated that the mattresses were defective. The metal frame was also defective. They also had to add more metal bars to support the weight of the mattresses.

We were called by Raymour & Flanigan to come and pick out another set of mattresses, which we did. We picked the tempur-Pedic mattresses.

My wife started experiencing pain in her arms and neck, for six months my wife was dealing with the pain and taking over the counter medication. My wife started losing sleep because of the pain she was experiencing.

She went to have acupuncture treatments which gave her some temporary but not permanent relief. After $400. worth of treatments and the pain not subsiding.

We went back to her doctor and after going over certain questions regarding injury. The doctor then asked if would had purchased new mattresses. We told him yes, he stated that was the cause of her pain.

I went back to Raymour & Flaingan and explained the situation to the sales person. He stated that because the mattresses were about six month old that we were going to be charged the difference. We picked stern & foster mattresses.

The delivery person when they set up the mattresses did not secure the mattresses on the metal frame. My wife and I got in the bed and the frame collapsed and fell to the floor. They also scratch one of the nightstands when they were setting up mattresses.

We asked that it be repaired they told us that we were going to have to pay for delivery of the top piece. After again calling to question why we had to pay for something that was not our fault, they agreed. We are now waiting for the piece.

My wife's doctor sent her for xrays, three different types of test he also prescribed medication which made her sick, countless days of not being able to go to work, two months of physical therapy which she is still attending.

We are now paying twice the price of the original mattresses because of the quality of the mattresses being sold at Raymour & Flaingan. My wife and I will never purchase any items from Raymour & Flaingan again. They have lost a customer because of their service.

We feel we should be compensated for all the pain, suffering and inconvenience that my wife and I have indured, through this hold process.

Thank you for your attention in this matter.

I purchased an entertainment center (4 piece wall unit) from Raymour & Flanigan for delivery on 7/3/06. I was called the day before to confirm a delivery window of 1pm-4pm. At 4pm on 7/3/06, still no delivery - so I called the Oakland, NJ customer service center. The customer service rep said they were trying to locate the truck - the stop ahead of me was also calling wondering where their furniture was - and she would call me back. At 5pm, I hadn't received a call, or my furniture, so I called back. The same rep said they were at stop 6 and I was stop 8 - so they should be there by 6:00pm. She also said she was crediting me back the delivery charge (which I have not yet received - and am not holding my breath for). At 6:45, I called again because I still hadn't received the furniture. The customer service rep said the truck was "definitely" on it's way and should be there within the hour. At 8:30, the truck FINALLY showed up - and one of the audio piers for the unit was BROKEN. I immediately called the customer service center again and they said they would arrange for an exchange on 7/8/06. I said fine. The delivery men left both audio piers, TV stand, and the still-packaged bridge/shelf which would be installed by the exchange team on 7/8/06. Later that night, my boyfriend and I decided that we should open the bridge/shelf package to make sure there was no damage to those pieces - turns out, the shelf had a big gouge in the front and was also missing hardware. The customer service center was already closed for the night, and was also closed the next day (July 4), so I called first thing on the morning of 7/5/06. I explained to the customer service rep the situation and she said they could also deliver an exchange bridge/shelf to me with the new audio pier on 7/8/06. I was happy with that. A customer service rep called me on 7/7/06 to confirm delivery on the 8th, and I specifically asked whether the bridge/shelf were being exchanged along with the audio pier and she said YES. But then, on 7/8/06, the delivery team showed up with only the audio pier - no bridge/shelf replacement. I immediately called the customer service center, and the rep said that they had me down for a technician to come fix the bridge/shelf. I explained that that was not what I had agreed to and confirmed already, and it didn't take a technician to see that there was no way to fix the gouge in the wood, to which she replied that she 'could not take my word for it'. I further insisted that I wanted the NEW furniture that I PAID for, NOT 'fixed' furniture. She went on about their policy and claimed that I had arranged for service not an exchange on those pieces - which was simply not true. After much, much arguing - I told her that I wanted the delivery men to take all the pieces back and I wanted a refund. She called back a few minutes later and told me she could do the exchange on 7/11, without a technician verifying the damage. I told her I was NOT taking off another day of work, and they needed to deliver after 6pm. She said they couldn't do that - so I told her again that I wanted the delivery men to take all the furniture back. She called me back again, and told me she spoke to the Delivery Manager, and they could arrange a Special Delivery for me on 7/11, after 6pm. I said fine. About 2 hours later, a different rep called me to confirm the delivery window on 7/11 between 6pm and 9pm. Fine. On 7/10/06 I received a call to confirm delivery on 7/11 from 2pm - 5pm. I said, NO - this is NOT what was agreed to AND confirmed! The service rep said there were no notes in the system about the special delivery and that they absolutely could not deliver after 6pm. I argued with her, and then later talked to the Customer Service Manager, SIERRA, who told me that no such special delivery arrangement had been made (basically calling me a liar) and was there another time I could take delivery. I said I was absolutely NOT taking another day off of work to sit and wait for them. A whole lot of arguing later, and all I got was that they will try to make me the first delivery stop on 7/15/06 with the replacement pieces. They will call 2 days ahead of time to confirm the delivery window - which I'm already guessing will not be early morning as I requested. Bottom line, this Company's customer service will only LIE, LIE, LIE to get you off the phone. They don't document anything in their system, so you have to go through the whole story with everyone you talk to. The only reason I even agreed to take a third chance on delivery was because based on the incompetence of the people I have spoken to, and the utter disregard for customer satisfaction, I could only assume that if they DID take the furniture back, I would NEVER get my money back from this Company. DO NOT BUY FROM RAYMOUR AND FLANIGAN - IT IS NOT WORTH THE TIME, ENERGY, OR FRUSTRATION (NOT TO MENTION THE MONEY PAID FOR SHODDY MERCHANDISE).