In December of 2003 we replaced our 40 year old bedroom set with what appeared to be a long lasting beautiful set from Raymour & Flannigan's Quakertown PA store. The cost of the set was in the neighborhood of $5, 000, so we felt we were purchasing a quality product. In September of 2009 when we pulled out a drawer the drawer and its contents fell to the floor, this continued to happen with other drawers. We found that there was no way that we could reinsert them as their plastic track guides were broken. We contacted customer service at the purchasing store and after several months we were told we could order the plastic drawer guides. In November I ordered 30 four piece drawer guide sets from them for $74.20. In January 2010 I received 24 of one part and 26 of another but no side guides - guides were finally delivered in March 2010. However none of these parts were correct, I was told they no longer deal with this manufacture and they can only supply me with near to original parts and I will not be able to even get these in the future. It appears that I have an expensive bedroom set that will soon be unusable. I am amazed that a firm of this type would allow the firms purchasing agent to acquire these sets without checking its durability. We still have a bedroom set from my wife’s childhood that still functions perfectly.
As I am a 75 year old retired person I do not wish to throw out a $5, 000 bedroom set that I had hoped would last our remaining years.
We contacted the R&F President but he chose to not answer our letter.